Beyond Transactional: Taking Customer Service to the Next Level: Brad Cleveland

First Contact: Stories of the Call Center

Attention all podcast listeners! Get ready to step up your customer strategy game because we have a treat for you! Our guest today is none other than Brad Cleveland, the global authority on customer strategy and management. With over 45 states and 60 countries under his belt, Brad has worked with top service leaders such as Apple, American Express, and USAA, and has even advised governments worldwide.
In this episode, Brad will take us on a journey to uncover the value opportunity of customer experience, and guide us through the new era of CX, personalization, and the most essential metrics. His mission is to help organizations thrive in the ever-evolving customer experience landscape, and he's here to share his expertise with us. So, prepare to be inspired and take notes as Brad Cleveland joins us on the show! Don't miss this exciting episode. Tune in now!