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Trouble in New Orleans: A CX Failure Story
Manage episode 358628672 series 2944968
John Doll, from the Enterprise Design team at Edward Jones, had a very rough day recently. His rental car was broken into. What ensued was one of the highest drama CX stories we’ve heard in a while. Grab a hot cup of tea and listen to this dishy story of processes failed, jobs not done, and opportunities missed. Yes, this is a story of customer disservice, but it’s also one of employee disservice, and most importantly, it’s one we can all learn from.
93 قسمت
Manage episode 358628672 series 2944968
John Doll, from the Enterprise Design team at Edward Jones, had a very rough day recently. His rental car was broken into. What ensued was one of the highest drama CX stories we’ve heard in a while. Grab a hot cup of tea and listen to this dishy story of processes failed, jobs not done, and opportunities missed. Yes, this is a story of customer disservice, but it’s also one of employee disservice, and most importantly, it’s one we can all learn from.
93 قسمت
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