Paul Lasserre on AI & Customer Experience - Episode #7

Earley AI Podcast

محتوای ارائه شده توسط Seth Earley & Chris Featherstone, Seth Earley, and Chris Featherstone. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Seth Earley & Chris Featherstone, Seth Earley, and Chris Featherstone یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

2+ y ago 54:28

MP3•خانه قسمت

In this episode, Seth and Chris talk with Paul Lasserre about his experience developing applied AI applications.

Highlights:
4:15 Link between AI and chasing pirates in the Navy
7:00 On getting into customer experience as a ML problem
10:00 On the challenges of internally selling new ideas
15:00 On measuring success
18:30 On rules vs machine learning
26:30 Creating a better customer experience
28:00 On leaving Genesys and moving to AWS
35:30 How to give people the support they want
42:00 What he's working on now and what's next

Contact Paul:

https://www.linkedin.com/in/paul-lasserre/

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#Tech #Business #Earley Information Science