The Power of Inclusion: Transforming Workplaces

Doing Business with a Servant's Heart

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The podcast "Doing Business with a Servant's Heart," hosted by Steve Ramona, dives into the critical topic of diversity and inclusion in the workplace with guest Katherine McCord. Katherine, who has six invisible disabilities, shares her journey and the unique experiences that led her to focus on this vital area.
Katherine highlights the challenges she observed in leadership and hiring, which propelled her to address ineffective practices and advocate for better inclusion. She emphasizes the importance of inclusion beyond mere diversity, explaining how it can increase innovation, creativity, productivity, and overall job satisfaction.
The conversation touches on the benefits of inclusion, citing companies like Hewlett Packard, which has seen a 33% increase in productivity by fostering inclusivity for neurodiverse employees. Katherine provides insights into breaking down biases and ego defenses to cultivate a truly inclusive environment.
She also stresses the need for inclusive communication and practices beyond internal policies, extending to customer interactions. Businesses can improve customer satisfaction and service by setting standards for accommodations and considering various forms of communication.
In conclusion, Katherine calls for perpetual learning and adaptation to create an inclusive and supportive workplace, ultimately leading to healthier, happier, and more productive employees and better business outcomes.
www.kmccordspeaking.com

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