Persistent and Committed Engagement: Practical Strategies for Difficult to Reach Clients

DMH UCLA Public Mental Health Partnership

Presented by Chelsea Simms, LCSW, MSW. Outreach and Engagement (O&E) is a key phase of treatment across Full Service Partnership (FSP) and Homeless Outreach Mobile Engagement (HOME) teams within Los Angeles County. During this time, it is crucial to begin building a solid therapeutic relationship with clients. We will discuss techniques to reinforce this relationship, including shared decision making and other collaborative strategies. This training will also facilitate a space for reflection on engagement practices from both a clinical and practical lens. Utilizing evidence-based practices from trauma informed care to motivational interviewing, this brief training aims to strengthen providers' skillsets overall. Time will be taken to engage in dialogue and role play for the unique challenges that O&E can present providers and the teams they work within across multiple systems of care.