Distinguished podcast

MBA Entrepreneur Business BU School of Hospitality Administration Boston University School Of Hospitality Administration Dean Arun Upneja Hospitality Business Careers

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محتوای ارائه شده توسط BU School of Hospitality Administration. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط BU School of Hospitality Administration یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

<div class="span index">1</div> <span><a class="" data-remote="true" data-type="html" href="/series/american-criminal">American Criminal</a></span>

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American Criminal

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From Airship, the studio behind American Scandal, American History Tellers, and History Daily, comes a true crime history podcast that takes you inside the minds of some of our most notorious felons and outlaws, exploring the dark side to the American dream. Host Jeremy Schwartz will introduce you to the picture-perfect brothers who teamed up to kill their parents; the thief who stole babies and ruined countless lives; the crypto king who siphoned off billions in the name of saving the world—and plenty more. From assassins and gangsters, to killers and con artists, whatever the case, whoever the criminal, you don’t know the full story—until now. Listen wherever you get your podcasts, or to get early, ad-free access to the entire season first, plus hundreds of other ad-free history podcast episodes, subscribe at IntoHistory.com.

Distinguished

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خانه سری•Feed

Welcome to the Distinguished podcast with Dean Arun Upneja of Boston University School of Hospitality Administration.
We skip the small talk and get right into the top-of-mind topics in the world of hospitality, including and certainly not limited to inflation; recruiting and retaining talent; the need to increase diversity, equity, and inclusion; wellness and wellbeing of our team and our guests; climate action; and the impact of robotics and a.i. on the future of Hospitality. And that’s just to name a few.

On this show, you’ll hear from executives, general managers, founders, and investors who live and breathe Hospitality. The “distinguished” guests on this podcast represent all areas of our industry from hotels and restaurants to entertainment and sporting venues, travel and tourism, and of course, a favorite pastime for many of us —shopping — because, to put it simply, Hospitality is, at play in most parts of our lives and livelihood.

32 قسمت

#MBA #Entrepreneur #Business #BU School of Hospitality Administration #Boston University #School Of Hospitality Administration #Dean Arun Upneja #Hospitality Business #Careers

Distinguished

updated حدود یک سال پیش

اشتراک گذاری

خانه سری•Feed

32 قسمت

#MBA #Entrepreneur #Business #BU School of Hospitality Administration #Boston University #School Of Hospitality Administration #Dean Arun Upneja #Hospitality Business #Careers

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1
George Poll on Building Distinctive Dining Experiences from Long Island to Miami 38:50

12 weeks پیش38:50

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دوست داشته شد

38:50

George Poll has spent decades building some of Long Island’s most celebrated restaurants. Alongside his brother, he’s crafted iconic dining experiences from Bryant & Cooper Steakhouse to Toku Modern Asian , blending culinary creativity with sharp business acumen. Recently, George took his expertise to Miami, where the journey to open Toku wasn’t exactly smooth sailing—facing all the challenges that come with launching in a new city. This episode is a masterclass in the fine balance between tradition and innovation, the intense planning behind every design choice, and the hurdles that come with launching each new restaurant. Through stories of teamwork, resilience, and a relentless drive to improve, George offers listeners an unfiltered look inside the restaurant business. George Poll is an alumnus of BU School of Hospitality Administration’s first graduating class and serves on the school’s Dean’s Advisory Board member. George also played on BU’s football team, which is no longer, but that story is for another podcast! Email us at shadean@bu.edu The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja , Dean Producer: Mara Littman , Director of Corporate and Public Relations Sound Engineer and Editor: Andrew Hallock Graphic Design: Rachel Hamlin , Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 4.0 License http://creativecommons.org/licenses/by/4.0…

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Unlocking Ultra-Luxury with Managing Director Luigi Romaniello on the Grand Reopening of the Waldorf Astoria New York 37:40

14 weeks پیش37:40

37:40

Set to reopen after a seven-year restoration, the Waldorf Astoria New York is poised to redefine ultra-luxury hospitality. In this episode, Managing Director Luigi Romaniello takes us through the journey of bringing the Waldorf Astoria back to life, from restoring storied frescoes and architectural details to creating highly personalized experiences for today’s sophisticated travelers. He shares his philosophy on ultra-luxury, emphasizing service precision, meaningful guest connections, and the challenge of meeting modern expectations while preserving the hotel’s legendary charm. For anyone fascinated by hospitality, architecture or New York’s history, this conversation unveils the layers of passion and detail behind the Waldorf’s remarkable revival. Email us at shadean@bu.edu The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja , Dean Producer: Mara Littman , Director of Corporate and Public Relations Sound Engineer and Editor: Andrew Hallock Graphic Design: Rachel Hamlin , Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 4.0 License http://creativecommons.org/licenses/by/4.0…

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Inhospitable? Redefining Service in Luxury Hospitality with Kate Buhler, Founder and President of Profitable to Train 39:55

18 weeks پیش39:55

39:55

Kate Buhler, founder and president of Profitable to Train, is a leading expert in hospitality service excellence and profitability. With decades of experience across luxury brands including Four Seasons, Ritz-Carlton, Rosewood Hotels & Resorts, Baccarat, Peninsula, and Bulgari, Kate is known for her unique approach to training that drives both employee satisfaction and financial success. Her new book, Inhospitable: Lessons Learned from a Lifetime in Service, tackles a critical question in the industry: why is great service often so hard to come by? In this episode, Dean Arun Upneja engages in a thought-provoking conversation with Kate about the evolving landscape of hospitality, the critical role of the human touch in a tech-driven world, and how her “Profitable to Train” method helps businesses unlock untapped potential. Kate also shares insights on bridging generational gaps in service expectations, strategies for meaningful revenue management, and advice for rising professionals. Email us at shadean@bu.edu The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja , Dean Producer: Mara Littman , Director of Corporate and Public Relations Sound Engineer and Editor: Andrew Hallock Graphic Design: Rachel Hamlin , Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 4.0 License http://creativecommons.org/licenses/by/4.0…

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Aldau Development: Modern Hospitality Meets Millennia-Old Treasures 38:29

19 weeks پیش38:29

38:29

Aldau Development has earned a reputation for excellence in both Real Estate and Hospitality, with developments in Egypt and the United Kingdom. Their strategic partnerships with marquee brands such as Hyatt International, IHG, and Deutsche Hospitality have further cemented their standing internationally. Boston University School of Hospitality and Questrom School of Business designed a customized Executive Education program for Aldau -- a testament to Aldau's commitment to leadership and entrepreneurship. In this podcast, Dean Arun Upneja talks with Tarek El Masry , Chief Operating Officer, and Mario Larese , Director of Development & Technical Services, about Aldau's vision for bringing excellence in hospitality to real estate projects. Email us at shadean@bu.edu The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja , Dean Producer: Mara Littman , Director of Corporate and Public Relations Sound Engineer and Editor: Andrew Hallock Graphic Design: Rachel Hamlin , Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 4.0 License http://creativecommons.org/licenses/by/4.0…

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Tipping & Wages Series: Politics Play Up the Benefits of Eliminating Taxes on Tips 16:25

24 weeks پیش16:25

16:25

Kamala Harris and Donald Trump both have proposed eliminating taxes on tips for service workers. While seemingly beneficial, it might just not add up according to renowned economics expert Larry Kotlikoff . Named one of the world’s 25 most influential economists by The Economist Magazine, Kotlikoff has advised the Federal Reserve, the International Monetary Fund, the World Bank, and various other prestigious organizations. He is also a Professor of Economics at Boston University, with expertise spanning personal finance, inequality, taxation, Social Security, climate change, investing, healthcare, deficits, and insurance. Email us at shadean@bu.edu The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja , Dean Producer: Mara Littman , Director of Corporate and Public Relations Sound Engineer and Editor: Andrew Hallock Graphic Design: Rachel Hamlin , Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 4.0 License http://creativecommons.org/licenses/by/4.0…

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Leadership Series: Practical Strategies for Bridging Leadership Gaps with Executive Coach Lori Mazan 35:23

27 weeks پیش35:23

35:23

What does it take to truly redefine leadership in today's fast-paced world? Lori Mazan, co-founder and Chief Coaching Officer at Sounding Board, shares practical and transformative strategies to address this challenge. In her new book, Leadership Revolution: The Future of Developing Dynamic Leaders , Lori offers a fresh perspective that rethinks outdated leadership norms. In this special podcast episode on leadership, Arun Upneja is joined by Dr. Taylor Peyton, an expert in Leadership and Organizational Behavior who previously taught at BU School of Hospitality, bringing added depth and insight to the conversation. Email us at shadean@bu.edu The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja , Dean Producer: Mara Littman , Director of Corporate and Public Relations Sound Engineer and Editor: Andrew Hallock Graphic Design: Rachel Hamlin , Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 4.0 License http://creativecommons.org/licenses/by/4.0…

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Saru Jayaraman Fights for One Fair Wage 52:10

29 weeks پیش52:10

52:10

The battle over raising the minimum wage for tipped workers and permitting tip pooling bounces to the Massachusetts ballot this November. Saru Jayaraman, President of One Fair Wage and Director of the Food Labor Research Center at UC Berkeley, argues that the current tipped wage structure perpetuates low pay and high turnover. Although the wage increase would occur over five years, opponents assert the mandate would be detrimental to some small and independent restaurants and could fail to increase employee job satisfaction and retention. This episode is part of the Tipping and Wage Series where we explore the various angles of this debate with restaurant owners, advocates, academics, and consumers to gain a deeper understanding of the bottom line. Boston University School of Hospitality Administration is committed to presenting topics shaping the hospitality industry's future with thoughtful and constructive discussion that respects different perspectives. We welcome your input and feedback. Email us at shadean@bu.edu Tipping and Wages Series podcasts: The Psychology of Tipping with Michael Lynn, Ph.D., Professor of Services Marketing, Cornell University’s School of Hotel Administration The matters that Massachusetts Restaurant Association wages for (and against) with Stephen Clark, President of MRA Restauranteur's Dilemma of Balancing Equity and Economics with TJ Callahan, co-founder and owner of Farm Bar California Raises Minimum Wage for Fast-Food Workers with Chris Simms, CEO and Founder of Lazy Dog Referenced in this podcast: Always Essential, Still Waiting for Change: Service Worker Fatalities and Inequities During COVID and Post-Pandemic, March 2024 Dean’s Distinguished Speakers Series with Saru Jayaraman, presented by BU School of Hospitality, February 7, 2024 Press Release: Department of Labor Renews Multi-Year Initiative to Provide Enforcement, Outreach, Education for Restaurant Workers: 85% of investigations find violations in fiscal year 2021 Email us at shadean@bu.edu The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja , Dean Producer: Mara Littman , Director of Corporate and Public Relations Sound Engineer and Editor: Andrew Hallock Graphic Design: Rachel Hamlin , Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 4.0 License http://creativecommons.org/licenses/by/4.0…

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Tipping Series: The Psychology of Tipping with Michael Lynn, Ph.D., Professor of Services Marketing, Cornell University’s School of Hotel Administration 40:06

34 weeks پیش40:06

40:06

Beyond good, bad, and mediocre service, how much we tip and why we tip is rich with psychological implications. Find out what tipping reveals about us as consumers and our need for affirmation and societal status. Shedding light on the complexities behind tipping is nationally recognized expert Michael Lynn, Ph.D. , Professor of Services Marketing at Cornell University’s School of Hotel Administration. A former bartender, busboy, and waiter, Michael Lynn, has also devoted his academic career to the nuances and impact of rewarding and incentivizing good service, a hallmark of hospitality experiences. Michael Lynn has written over 80 research publications on tipping and has been covered by the New York Times, the Wall Street Journal , the International Herald Tribune, the Economist, and Forbes as well as by ABC’s 20/20, BET’s Nightly News, and NPR. Email us at shadean@bu.edu The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja , Dean Producer: Mara Littman , Director of Corporate and Public Relations Sound Engineer and Editor: Andrew Hallock Graphic Design: Rachel Hamlin , Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 4.0 License http://creativecommons.org/licenses/by/4.0…

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Leadership Series: Dondra Ritzenthaler Embarks on a New Leadership Role 34:28

40 weeks پیش34:28

34:28

Recognized for her leadership, Dondra Ritzenthaler now sets sail toward a new horizon, taking the helm as Chief Executive Officer of Azamara Cruises, the award-winning, luxury cruise line based in Miami, Florida. Dondra recently spent time at BU School of Hospitality as the Howard Johnson Executive in Residence, inspiring students and faculty with her passion for learning and mentorship. Dondra shares her outlook on leadership and professional development and the excitement of moving from an executive leadership role to becoming a CEO for the first time in her career. For those who remember the hit show in the 1970s and 1980s, "Love Boat," you will be pleased to know that we couldn't resist asking Dondra which character she liked the most! (You probably can guess who it is, even before you listen to this podcast!) Email us at shadean@bu.edu The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja , Dean Producer: Mara Littman , Director of Corporate and Public Relations Sound Engineer and Editor: Andrew Hallock Graphic Design: Rachel Hamlin , Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 4.0 License http://creativecommons.org/licenses/by/4.0…

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The Matters that Massachusetts Restaurant Association Wages for (and against) with Stephen Clark 42:36

45 weeks پیش42:36

42:36

Restaurant work is undeniably tough. Long hours, fierce competition, and thin profit margins characterize this demanding profession. The challenges only intensified during the COVID-19 pandemic, testing the resilience of workers and business owners alike. Dining constitutes both an undeniable pleasure and a thriving business sector. It is integral to our lives and livelihood. In this Distinguished podcast, Stephen Clark, President and CEO of the Massachusetts Restaurant Association (MRA) , joins us to explore the ballot question to eliminate the tip credit and mandate tip sharing. Get a look behind the kitchen door at this dynamic industry. If you are passionate about restaurants, gather around for this podcast! Email us at shadean@bu.edu The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja , Dean Producer: Mara Littman , Director of Corporate and Public Relations Sound Engineer and Editor: Andrew Hallock Graphic Design: Rachel Hamlin , Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 4.0 License http://creativecommons.org/licenses/by/4.0…

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Tipping & Wages Series: Restauranteur's Dilemma of Balancing Equity and Economics with TJ Callahan 43:44

47 weeks پیش43:44

43:44

TJ Callahan transformed neighborhood eateries into thriving “go-to” destinations with his acclaimed farm-to-table restaurants in the heart of Chicago. He is the co-founder and owner of Farm Bar and is the farmer at Brown Dog Farm, the Farm Bar farm in Southwestern Wisconsin. With an MBA in finance from the University of Chicago under his belt, he's stirring the pot on a topic affecting thousands in the hospitality industry: eliminating the tipped wage. From the fields of his farm to the forefront of financial debate, we explore the pressing issue of fair wages in the hospitality sector. Email us at shadean@bu.edu The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja , Dean Producer: Mara Littman , Director of Corporate and Public Relations Sound Engineer and Editor: Andrew Hallock Graphic Design: Rachel Hamlin , Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 4.0 License http://creativecommons.org/licenses/by/4.0…

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Revolutionizing the Hostel Experience with Oliver Winter, Founder & CEO of a&o Hostels 34:27

49 weeks پیش34:27

34:27

Think back to your youthful days of travel, hostels along the way were a hub for forging connections with fellow wanderers and were part of the adventure. If you traveled in pre-Internet days, some 20-30 years ago, you didn’t always know what you were getting. The hostel you found in a guidebook could be off the beaten path and might have been not so “hospitable.” Today, the landscape of hostels has undergone a profound metamorphosis. What was once perceived as budget accommodations exclusively for backpackers has now emerged as a dynamic sector of the hospitality industry, attracting travelers seeking immersive experiences at affordable prices. Oliver Winter, Founder & CEO of a&o Hostels, was i nspired by his travels and the desire to provide people, especially students and young adventurers, with professionally managed, affordable, and centrally located accommodation. Oliver embarked on a mission to revolutionize the hostel experience. Hear how a&o Hostels grew into the largest independently owned hostel chain. Email us at shadean@bu.edu The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja , Dean Producer: Mara Littman , Director of Corporate and Public Relations Sound Engineer and Editor: Andrew Hallock Graphic Design: Rachel Hamlin , Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 4.0 License http://creativecommons.org/licenses/by/4.0…

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Leadership Series: Demystifying the C-Suite Search with Ann Fastiggi of Spencer Stuart 40:31

51 weeks پیش40:31

40:31

So, you want to be a C-suite executive? It will certainly give you a leg up to hear about the steps to filling those corner office suites from a search firm expert, Ann Fastiggi. To shed some light on the path to the C-suite, we continue our Leadership Series with Ann Fastiggi, a member of the Global Consumer Practice at Spencer Stuart , a global executive search and leadership advisory firm. With more than 20 years of executive recruiting and leadership consulting experience, Ann focuses on the recruitment and assessment of C-suite executives in the hotel, restaurant, gaming, consumer travel, consumer, and retail sectors. Ann, a BU alum, is a Dean’s Advisory Board member for the School of Hospitality Administration. Email us at shadean@bu.edu The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja , Dean Producer: Mara Littman , Director of Corporate and Public Relations Sound Engineer and Editor: Andrew Hallock Graphic Design: Rachel Hamlin , Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 4.0 License http://creativecommons.org/licenses/by/4.0…

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40,000-foot-view of Customer Care with Allison Ausband, Executive Vice President, and Chief Customer Experience Officer at Delta Air Lines 41:22

1 year پیش41:22

41:22

Imagine the triumph of human ambition as we glide through the skies, a testament to our enduring quest to conquer the very elements — thirty thousand feet aloft, inside a slender cylinder of steel. Within this confined space, humanity gathers, shoulder to shoulder: a microcosm of society. It's under these conditions that our distinguished guest today crafts an oasis of tranquility and impeccable service. How does one orchestrate such a feat of customer care under these conditions? This is the daily challenge for our guest on this edition of the "Distinguished" podcast: Allison Ausband, Executive Vice President, and Chief Customer Experience Officer at Delta Air Lines. Since embarking on her journey with Delta in May 1985 as a flight attendant, fresh from the University of Georgia with a journalism degree in hand, Allison has risen to oversee the vast customer experience network that encompasses the dedicated efforts of over 63,000 team members in Delta's Customer Care divisions. Under Allison's visionary leadership, the team at Delta marries groundbreaking innovation with a heartfelt dedication to hospitality, securing Delta's position as the premier U.S. airline as named by the Wall Street Journal for the second consecutive year. With an armory of technology and a top-notch team, excelling at customer experiences starts with being grounded in a singular essential value. Find out how to guide your company to soaring to new heights. Email us at shadean@bu.edu The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja , Dean Producer: Mara Littman , Director of Corporate and Public Relations Sound Engineer and Editor: Andrew Hallock Graphic Design: Rachel Hamlin , Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 4.0 License http://creativecommons.org/licenses/by/4.0…

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Leadership Series: Radical Mentor with Cindy Novotny, Managing Partner of Master Connection Associates 36:34

1 year پیش36:34

36:34

Continuing our Leadership Series, we spotlight Cindy Novotny, who earned the “Radical Mentor” moniker for her no-nonsense approach to delivering results in the areas of leadership, sales, and customer service excellence. Having traveled more than 10 million miles over the course of her career, Cindy helps emerging professionals to CEOs to fly past their comfort zone of “we’ve always done it this way” habits and soar to greater heights of success. Get tips and actionable advice from Cindy who wrote – and lives by – the title of her book, “Living with No Balance... and Loving It!: A Simple Guide to Thriving in a Real World of Life and Work.” Email us at shadean@bu.edu The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja , Dean Producer: Mara Littman , Director of Corporate and Public Relations Sound Engineer and Editor: Andrew Hallock Graphic Design: Rachel Hamlin , Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 4.0 License http://creativecommons.org/licenses/by/4.0…

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