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Business Transformation Pitch with The CX Goalkeeper


1 #251: Fans favorite: Mastering the Art of Customer Experience: Insights from the CEO of the CXPA 29:41
Greg Melia emphasizes that empathy and curiosity are the foundation of effective customer experience (CX). He believes that organizations must design systems proactively—through tools like journey mapping and predictive analytics—rather than relying solely on reactive fixes. Melia highlights the importance of understanding customer motivations and aligning internal operations to consistently deliver value across all touchpoints. He also stresses the need for cross-functional collaboration and leadership that models CX priorities. When hiring, Melia looks for individuals who demonstrate storytelling ability, problem-solving, and ownership—key traits for driving cultural transformation. His approach reinforces the idea that sustainable CX excellence requires intentional system design, emotionally intelligent talent, and unified leadership around customer-centric goals. About Greg Melia At the helm of CXPA, my focus revolves around championing the global customer experience profession through strategic communications and community building, honed over five transformative years in leadership. Our organization thrives on CX certification, publications, and community that empower customer experience professionals to excel. Resources Customer Experience Professional Association: https://www.cxpa.org/home https://www.cxpa.org/home Please, hit the follow button: Apple Podcast: http://cxgoalkeeper.com/apple Spotify: http://cxgoalkeeper.com/spotify We’d love to hear your thoughts — leave a comment and share your feedback! Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/ About Gregorio Uglioni: Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions Listen to more podcasts on The Agile Brand network here: https://agilebrandguide.com/the-agile-brand-podcasts/…
Discussion with Beyond Identity: Software development lifecycle security
Manage episode 355563915 series 3448482
محتوای ارائه شده توسط Eficode. تمام محتوای پادکست شامل قسمتها، گرافیکها و توضیحات پادکست مستقیماً توسط Eficode یا شریک پلتفرم پادکست آنها آپلود و ارائه میشوند. اگر فکر میکنید شخصی بدون اجازه شما از اثر دارای حق نسخهبرداری شما استفاده میکند، میتوانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
There are many reasons why coding the CI/CD pipeline can be untrustworthy or what are the sources or vulnerabilities of the software delivery pipeline. One of those reasons is that the identity of the people who made the commits cannot be verified. What to do about that and where should companies start to improve their SDLC security is what we discussed today with Bob Burke from Beyond Identity and Niko Ikonen from Eficode.-The DEVOPS Conference recordings: https://hubs.li/Q016H68X0-Webinar: Compliance and security in the DevOps world: https://hubs.li/Q016H5HL0Our speakers on social media:-Bob Burke, VP Security and Infrastructure at Beyond Identity: https://www.linkedin.com/in/bob-burke-4293712/-Niko Ikonen, Senior Consultant at Eficode: https://www.linkedin.com/in/niko-ikonen-61170657/?originalSubdomain=fi
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202 قسمت
Manage episode 355563915 series 3448482
محتوای ارائه شده توسط Eficode. تمام محتوای پادکست شامل قسمتها، گرافیکها و توضیحات پادکست مستقیماً توسط Eficode یا شریک پلتفرم پادکست آنها آپلود و ارائه میشوند. اگر فکر میکنید شخصی بدون اجازه شما از اثر دارای حق نسخهبرداری شما استفاده میکند، میتوانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
There are many reasons why coding the CI/CD pipeline can be untrustworthy or what are the sources or vulnerabilities of the software delivery pipeline. One of those reasons is that the identity of the people who made the commits cannot be verified. What to do about that and where should companies start to improve their SDLC security is what we discussed today with Bob Burke from Beyond Identity and Niko Ikonen from Eficode.-The DEVOPS Conference recordings: https://hubs.li/Q016H68X0-Webinar: Compliance and security in the DevOps world: https://hubs.li/Q016H5HL0Our speakers on social media:-Bob Burke, VP Security and Infrastructure at Beyond Identity: https://www.linkedin.com/in/bob-burke-4293712/-Niko Ikonen, Senior Consultant at Eficode: https://www.linkedin.com/in/niko-ikonen-61170657/?originalSubdomain=fi
…
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202 قسمت
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DevOps Sauna from Eficode

Send us a text In the final episode of their mini-series on platform engineering at the edge, Darren and Pinja dive deep into the often-overlooked security risks of edge and IoT environments. From car key hacks and USB-based keyboard attacks to ransomware targeting medical devices and smart cities, they reveal how proximity and physical access change the rules of cybersecurity. You’ll also hear practical ways to secure your edge platforms, the role of platform engineering in remote monitoring, and how upcoming EU regulations like NIS2 and the Cyber Resilience Act may shape the future.…
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DevOps Sauna from Eficode

Send us a text Darren and Pinja continue their series on platform engineering on the edge by diving into some of the most fascinating real-world use cases. From software updates on the Voyager space probes and Antarctic research stations to cars, planes, and even grocery delivery robots, they explore how platform engineering makes these edge deployments reliable, self-healing, and secure. This episode is full of stories and lessons on what it takes to manage software far beyond traditional data centers and clouds.…
Send us a text Darren and Pinja break down the basics of platform engineering on the edge, from the “boring” to the truly remote and unreachable. They explore how GitOps, Kubernetes, and infrastructure as code enable reliable software updates in spotty or disconnected environments—whether in cars, factories, ships, or even Mars rovers—and why getting edge engineering right matters now more than ever.…
Send us a text Darren and Pinja dive into the risks of “vibe coding,” discussing how AI-generated code, supply chain attacks, and typosquatting increase security challenges, and explore practical ways to secure dependencies and prepare for the future of AI-driven development.
Send us a text Patrick Debois, known as the father of DevOps, joins Darren Richardson and Pinja Kujala to discuss the future of software development, the evolving role of AI in the SDLC, and how developer experience and human judgment fit into an increasingly automated world.
Send us a text In this episode of the DevOps Sauna, Darren Richardson and Pinja Kujala sit down with Jamie Dobson to explore his new book Visionaries, Rebels, and Machines —a high-energy journey through the breakthroughs and lucky accidents that pushed technology from steam engines to today’s AI-powered cloud. Learn how adopting AI-led DevOps practices can supercharge your teams and set your organization on the path to becoming truly AI-native: https://www.eficode.com/services/ai-success-roadmap-for-software-development…
Send us a text Celebrating the 200th episode of the DevOps Sauna podcast, Darren Richardson and Pinja Kujala are joined by longtime Eficodeans, Ilari Nurmi, Henri Hamalainen, and Marko Klemetti, to reminisce and celebrate the history of Eficode and the company's 20th anniversary. NOTE: This episode was recorded to celebrate our company’s 20th anniversary and features a conversation with Ilari, who—at the time—was serving as Eficode's CEO. Since then, Ilari has moved on from the company. We want to take a moment to thank him for his incredible leadership over the past six years, a period marked by remarkable growth. His impact on our journey will be lasting, and we’re grateful to have captured his reflections during such a meaningful milestone.…
Send us a text In this episode of the DevOp Sauna, Darren Richardson and Pinja Kujala are joined by Magnus Sundset, who gives an in-depth look into the origins of IT service management and how the latest tools and principles will affect it in 2025. Learn how mastering ITSM improves service delivery in your organization: https://www.eficode.com/mastering-itsm-to-improve-service-delivery…
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DevOps Sauna from Eficode

Send us a text In this episode of the DevOps Sauna, Darren Richardson and Pinja Kujala discuss the latest stories and developments in the DevOps space in May 2025, including Klarna, Microsoft, OpenAI buying Windsurf, and new legal legislations such as the Take It Down Act and European Vulnerability Database. Learn how to adopt the best DevOps practices to drive software delivery performance successfully: https://www.eficode.com/devops-transformation…
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DevOps Sauna from Eficode

Send us a text In this episode of the DevOps Sauna, Darren Richardson and Pinja Kujala discuss DevOps itself, covering its history, impact, and whether we'll need to change the name of this podcast in the future. Adopt the best practices for success by driving software delivery performance with a DevOps transformation: https://www.eficode.com/devops-transformation…
Send us a text In this episode of the DevOps Sauna podcast, Darren Richardson and Pinja Kujala discuss and debunk the infamous question, "Is Agile dead?", highlighting how Agile is utilized in organizations today and how important it remains. Master Agile development and collaboration within your teams using the best practices and principles: https://www.eficode.com/agile-practices…
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DevOps Sauna from Eficode

Send us a text In this special episode of the DevOps Sauna, Darren Richardson and Pinja Kujala are joined by Markus Tihumäki (Accessibility Specialist and Business Developer) and Toni Laakso (Accessibility Specialist) to discuss everything accessibility in celebration of World Accessibility Awareness Day. Design and create future-proof, user-centered digital services with Eficode: https://www.eficode.com/services/design-and-build-digital-services…
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DevOps Sauna from Eficode

Send us a text In this episode of the DevOps Sauna, Darren Richardson and Pinja Kujala discuss the latest stories and developments in the DevOps space in April 2025, including OpenAI and ChatGPT, open source vs. commercial software, and the new reveals at Atlassian Team '25. Learn how to adopt the best DevOps practices to drive software delivery performance successfully: https://www.eficode.com/devops-transformation…
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DevOps Sauna from Eficode

Send us a text In this special episode of the DevOps Sauna podcast, Darren Richardson and Pinja Kujala take some time away from DevOps to analyze the history and legacy of a critical component of Finnish culture: The sauna. Check out all the episodes of the DevOps Sauna on our website: https://www.eficode.com/devops-podcast…
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DevOps Sauna from Eficode

Send us a text In this episode of the DevOps Sauna podcast, Darren Richardson and Pinja Kujala are joined by Sofus Albertsen, a DevOps Advocate and a Kubernetes expert, to discuss Kubernetes in Edge computing, highlighting various topics including PlanetScale and GitOps. Reach your DevOps goals with us, a Kubernetes-certified provider: https://www.eficode.com/solutions/kubernetes…
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