Customer Personas vs Customer Segmentation

Data Fuel: SMB Data Intelligence

📊 How to Use Customer Segmentation to Boost Retention & Growth | DataFuel Podcast
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📢 Are you still relying on marketing personas alone? It’s time to go beyond gut instinct and use data-driven customer segmentation to improve marketing, sales, and retention. In this episode, we cover:
✔️ The difference between personas & segmentation
✔️ How to segment customers using real data
✔️ How segmentation improves retention & engagement
⏱️ Chapters
00:00 - Introduction: Why Customer Segmentation Matters
00:09 - Personas vs. Data-Driven Segmentation
00:25 - How SMBs Can Use Quantitative Data for Targeting
01:15 - Using Customer Behavior to Define Segments
02:04 - Identifying Key Attributes for Segmentation
03:30 - How to Clean & Structure Customer Data
04:58 - Real-World Segmentation Examples (SaaS & E-commerce)
06:22 - How Segmentation Helps Reduce Churn & Boost Retention
07:45 - Avoiding Common Segmentation Mistakes
09:00 - Final Thoughts: How to Get Started with Segmentation
✅ Key Takeaways:
✔️ Personas alone aren’t enough—use real customer behavior data to create meaningful segments.
✔️ Proper segmentation = better marketing, sales, & retention strategies.
✔️ Don’t over-segment—stick to 3-5 key groups for clarity.
✔️ Keep segmentation consistent across marketing, sales, & customer success teams.
✔️ Regularly update customer segments as behaviors evolve.
📢 How do you segment your customers? Comment below!
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#CustomerSegmentation #MarketingStrategy #DataDriven #BusinessGrowth #Retention

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