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Steve Mosser - Sensée - Flexible WFM & Total Footprint Optimization
Manage episode 417533304 series 3561395
محتوای ارائه شده توسط Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
Steve Mosser is the Group CEO & Chief Innovations Officer at Sensée. He is based in London, UK.
Sensée is a work-from-home specialist, but has recently purhased The Contact Company, in Liverpool UK. This more or less doubled their size, but means they now offer both contact center and WFH options.
In this conversation, Steve focuses on the evolution of workforce management and flexible working patterns, why this is good for the clients and the agents, and how to create flexibility while still investing in agents - rather than creating a casual workforce.
https://www.linkedin.com/in/steve-mosser-77136712/
https://newsblog.sensee.co.uk/sensee-creates-a-powerhouse-in-uk-based-cx-outsourcing-with-purchase-of-the-business-of-the-contact-company/
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