181: Creating Your Customer Experience Action Statement

Customer Service Revolution

Creating Your Customer Experience Action Statement

Chief Revolution Officer John DiJulius and Dave Murray, VP of Consulting, discuss how to create your organization's customer experience action statement (CXAS). Every great customer service company has a defined CXAS that is the NorthStar for what every customer-facing employee should intentionally try to achieve every time they interact with a customer.

Learn:

• How this action statement helps every team member focus on the micro-moments that drive customer loyalty.
• If your employees only remember one company statement (i.e. mission, purpose, core values, etc.) you want it to be your customer experience action statement
• What the three pillars should represent that are critical to teach your employees the “how”.

Links:

The Customer Service Revolution Podcast

The DiJulius Group

Customer Experience Executive Academy

Employee Experience Executive Academy

Our new best-selling book, The Employee Experience Revolution

Schedule a call to learn more about The DiJulius Group Consulting and Training Follow and Review:

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