147: Win the Holiday Hustle to Delight Your Customers and Employees

Customer Service Academy

In this episode, I talk about thriving through the holiday season - excelling in customer experience and employee engagement. This will help you grow your sales and your reputation.

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- Keep a close eye on how often you are asking for donations or tips from your customers - balance that so that don't feel manipulated

- Keep your customer experience top of mind with personalized moments, steamlined shopping processes

- Ensure your team feels cared for by prioritizing recognition, supporting wellness, and creating opportunities to learn and grow throughout the year

It's time for the great service comeback! Visit http://6canons.com/ to invest in my latest virtual hospitality program.

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

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