Why All Business is Personal: Keys to Humanizing Business Success

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Dr. Michelli shares four insightful tips to ensure sustainable business success by 'keeping it personal'. This includes going beyond the superficial to truly understand the needs and desires of your team and customers, serving those who serve you, being considerate in all interactions, and celebrating the people who make your business what it is.

Drawing on his experience working with renowned companies like Starbucks and Zappos, he shares stories and actionable insights on how to infuse a human touch into your business. He underscores the importance of not just knowing who you know, but knowing them on a deeper level. He also shares insights from his book, "The Zappos Experience," emphasizing the importance of serving all stakeholder groups, not just customers.

For additional resources, check out the related infographic at josephmichelli.com/blog and don't forget to subscribe, share, and connect with Dr. Michelli for more insights on creating personal customer experiences.