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The Never-ending Journey to Customer Experience Excellence
Manage episode 244151490 series 2376179
There are some fairly subtle and under-the-radar changes taking place for a brand about which, I have written two books (The Starbucks Experience and Leading the Starbucks Way). Let’s quickly look at five of them and what each tells us about the adaptive course Starbucks is taking toward continued customer experience excellence.
613 قسمت
The Never-ending Journey to Customer Experience Excellence
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Manage episode 244151490 series 2376179
There are some fairly subtle and under-the-radar changes taking place for a brand about which, I have written two books (The Starbucks Experience and Leading the Starbucks Way). Let’s quickly look at five of them and what each tells us about the adaptive course Starbucks is taking toward continued customer experience excellence.
613 قسمت
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