The Magic of Customer -Centricity: Unveiling the Secrets of a Transformative Underdog

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

This episode introduces the Macquarie Technology Group, a company that is the focus of Joseph's new book Customer Magic - which is available in ebook and audiobook format and can be pre-ordered NOW for print release on May 28th.

Listeners will explore Macquarie's holistic business model, which seamlessly integrates various business units such as Telecom, Cloud Services, Government, and Data Centers, to deliver comprehensive solutions. The episode offers valuable insights into how businesses can embed customer-centricity into their operations, diversify their offerings, and instill a culture that prioritizes exceptional service.

Listeners can obtain a detailed infographic based on this podcast from Joseph's website. Additionally, those wanting guidance on creating Customer Magic can contact him directly.

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