The Gifts of the Pandemic | Stronger Through Customer Experience Elevation

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

"My humanity is bound up in yours, for we can only be human together." Those are the words of civil rights leader Desmond Tutu.

This is the final post in a series titled The Gifts of the Pandemic.

For me, one of the most significant benefits of this unwanted crisis has been a recommitment to the human experience. By that, I mean, leaders have demonstrated more compassion and respect for their employees' needs. Team members have made sacrifices for one another and exceeded customer expectations.

For more about human experience elevation, please pick-up or gift a copy of my book Stronger Through Adversity, which provides more than 20 pandemic forged lessons from 140 plus leaders like the CEOs and Presidents of Target, Verizon, Kohl's, Microsoft, and Marriott. To elevate the experience of those fighting COVID-19, I'm donating a portion of the book's proceeds to the international nonprofit Direct Relief, which provides food and supplies to those on the frontline.