The Gifts of the Pandemic | Stronger Through Adaptivity

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

This is the fourth post in my series titled The Gifts of the Pandemic.

So far in this series, we've looked at pandemic gifts or teachable moments that include:

• Learning
• Humility
• Empathy

Upcoming installments will focus on:

• Clarity of Values
• Gratitude
• Human Experience Elevation

I realize the title of this series can be a bit jarring. How can the pandemic provide "gifts?"

When it comes to adaptivity, the pandemic forced many companies to pivot or perish.

For more about adaptivity and "pivoting with purpose," I hope you'll pick-up or gift a copy of my book Stronger Through Adversity, which provides more than 20 pandemic forged lessons from 140 plus leaders like the CEOs and Presidents of Target, Verizon, Kohl's, Microsoft, and Marriott. When you purchase the book, you're helping those who are fighting the pandemic since a portion of the book's proceeds is donated to the international nonprofit Direct Relief, which provides food and supplies to those on the frontlines.