Stronger Through Adversity | Leave the Island

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Thank you for joining me for this series titled Stronger Through Adversity. The book by the same name is based on conversations I've had with more than 140 global leaders as they navigate through COVID-19.

I wrote the following in Stronger Through Adversity, "Unfortunately, many leaders lose perspective on their limitations and carry an inordinate responsibility for the success of their organization, team, family, and community. They fail to heed the wisdom of poet John Donne when he wrote, 'No man is an island, Entire of itself.'" The concept of leaving the island captures how world-class leaders eagerly asked for help, sought guidance, and adopted a growth mindset.

In the book, I said, "Ironically, many of the leaders I spoke with credited the pandemic for fueling substantial personal and organizational growth. I heard statements like, 'COVID-19 gave me a harsh wake-up call,' or 'The pandemic forced my team and me to dive into learning. As soon as we figured out operating in a lockdown, 'Bam,' we had to knit together a re-opening plan.'"

In many ways, COVID-19 has been the great equalizer. It's rendered leaders so vulnerable that they couldn't fake their way through solutions alone. It has humbled leaders to understand that asking for help is a sign of strength, not a sign of weakness.

To whom have you reached out for help during this pandemic? How regularly are you asking others for guidance? Who has turned to you? I would love to learn what will assist you? Let's explore what will be needed to help you elevate your leadership and human experience delivery.

If you would like to learn more about Stronger Through Adversity and get your special 40% off pre-order offer head to strongerthroughadversity.com.