Leadership is NOT Waiting to Follow – Be Thoughtful, Proactive, Humble, and Courageous

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

This week I'm sharing lessons from the most challenging week of my career (and quite frankly, I had it easy compared to so many). When I’m talking challenges, I’m talking about leadership challenges faced by people I’m proud to call clients and friends. Let’s start with the word – leadership.

This past week I participated with phenomenal teams who stared into an uncertain future and led.