It’s Emotional – Finding Comfort in Uncertainty

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

I suspect you may be at least a little like me. I like spontaneity, but only on my terms. I’m a fan of agendas, plans, and being confident that my position on an issue is well informed.

Then came COVID-19, a sub-microscopic infectious agent, roughly 1/1000 the width of a human hair. I am lucky to date in that the virus has not rendered me or those I love ill, hospitalized, or worse. But it, along with the death of George Floyd, sent orderliness, planning, and knowledge certainty whirling. Those events probably did the same for you, your team members, and your customers.

It sounds strange, but I am starting to find value in discomfort and uncertainty.