Integrating AI & Human Service Across the Customer Journey - How to Win Repeat Business

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

In this episode, Dr. Joseph Michelli helps you navigate the intricate dance between AI and human service in the modern customer journey, This second episode in a series highlights the union of human touch and technological resources across various stages of a customer's journey. In this installment, you will:

• Understand the overarching principles that guide when, where, and how to use AI.
• Grasp the pivotal role of human service in tasks like relationship building, and
• Discern areas where AI can streamline operations, from personalized ads to detecting fraud.

The episode further segments the customer journey into awareness, consideration, sales, service, and referrals, emphasizing the complimentary roles of AI and humans at each phase.

By its end, listeners are left contemplating how effectively they are merging human interaction and AI to enhance customer interactions.

Listeners can obtain a detailed infographic based on this podcast from Joseph's website. Additionally, those wanting guidance on balancing AI & human service experiences can reach out to him directly.

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