Why you need qualitative data to improve your product with Delighted’s Caleb Elston and Charles Studt

Customer Conversations

محتوای ارائه شده توسط Sean Boyce and Stuart Balcombe, Sean Boyce, and Stuart Balcombe. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Sean Boyce and Stuart Balcombe, Sean Boyce, and Stuart Balcombe یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

4y ago 45:51

MP3•خانه قسمت

Caleb Elston is the Co-Founder and CEO of Delighted. Charles Studt is Head of Marketing at Delighted. Together they make a rockstar team of experts passionate about making your product better through customer feedback. Here are just a few of the topics we’ll discuss in this episode:

The awesome story of how Delighted started
Why you should dog food your own product (dogfooding)
How to build a B2B product with a B2C mindset (and the pros & cons of this strategy)
Why you need more than NPS data
The importance of qualitative data to drive your product forward
How to increase the mindshare of your team by getting to the customer
Why Delighted funnels customer data back into their Slack account

Resources

Back to business from Delighted (Free resources, thanks Delighted!)

Reaching out to the Delighted team

Email the team at hello@delighted.com

Bonus Tip - “A ton of value lies with your customer success team” - Caleb Elston

28 قسمت

#Tech #Sean Boyce And Stuart Balcombe #Sean Boyce #Stuart Balcombe