What is Customer Success like in Brazil

CSM Practice - The Customer Success Podcast

Experience the dynamic world of Customer Success in Brazil as we delve into the insights of renowned industry expert Hiram Damin, recognized as one of the top Customer Success thought leaders for 2021.
Join us in this captivating podcast episode where Hiram Damin, an accomplished consultant who has provided guidance to over 100 companies in Brazil, shares his wealth of knowledge. His impactful contributions extend to the publication of a Portuguese book on Customer Success, which has achieved remarkable success with over 2000 copies sold.
Explore the thriving landscape of technology companies in Brazil, fueled by substantial investments in the Latin American market. With the exponential growth of startups, it comes as no surprise that many technology-driven enterprises in LATAM are adopting customer success methodologies.
Notably, Brazil has produced an impressive number of thought leaders featured in the prestigious top 100 customer success strategists list curated by Success Hacker.
During this enlightening episode, Hiram delves into the plethora of resources available to individuals seeking to enhance their understanding of customer success within Brazil. Furthermore, he provides valuable insights into the preferred technology tools favored by Customer Success Managers (CSMs) across LATAM. Lastly, Hiram sheds light on the unique aspects of Customer Success management culture in Brazil.
Don't miss out on this insightful episode! Join us now to gain a comprehensive understanding of the evolving landscape of Customer Success in Brazil.
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Additional Resources:
🧑‍🤝‍🧑 Portuguese Customer Success Community
https://bit.ly/4bVwHYB
🎥 Video: Top 200 Customer Success THOUGHT LEADERS - 2021 Trend Analysis
https://bit.ly/3on854n
🎥 Video: What is a Customer Success Manager?
http://bitly.ws/cUzm
🎥 Video: Top Customer Success Trends to Keep Up with in 2022
https://bit.ly/3vYAboS
🎙 Podcast: Reter-e-Creser
https://bit.ly/4bVVn3g
🎙 Podcast : Cliente Cast
https://bit.ly/4bZerxn
🛒 Get Hiram Damin's Book:
Customer Success: O sucesso das empre

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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here
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فصل ها

1. Intro (00:00:00)

2. Latin American Market (00:02:09)

3. CS in Brazil (00:03:13)

4. Now vs. Then (00:03:51)

5. Brazil vs. Worldwide (00:05:25)

6. Software Preference (00:06:20)

7. Tech-Touch vs. High-Touch (00:08:30)

8. CSM Roles (00:09:46)

9. Resources (00:10:26)