Streamlining and Scaling Customer Success with Customer Hubs

CSM Practice - The Customer Success Podcast

Dive into the world of Customer Success with Irit Eizips in this insightful podcast episode, featuring Shachar Avrahami, VP Product & Strategy at EverAfter. Join them as they explore the impact of customer hubs and tech-touch strategies on enhancing customer engagement and scalability in businesses.
Key highlights include:

• Unpacking actionable, personalized, and automated elements of successful Customer Success/tech-touch programs.
• Examining the role of decision-making trees in tech-touch motion.
• Discovering the transformative power of Customer Hubs in optimizing digital experiences across the customer journey.
• Analyzing the business impacts and success indicators of tech-touch program implementation.
• Sharing practical tips and strategies for designing Customer Hubs, with a focus on low-touch customer segments.

Discover the transformative power of customer hubs and tech touch in this brief yet insightful episode. Essential for business leaders and customer success enthusiasts, it offers effective strategies to elevate customer experiences and scale operations.
Watch the full episode here: https://youtu.be/ULKClvmzGd8
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Additional Resources:
🔗 EverAfter Demo:
https://www.everafter.ai/demo
🎥 Video: What is a customer hub?
https://youtu.be/v5lZPcVmIcM
🎥 Video: Leveraging DIGITAL Customer EXPERIENCE and High Touch
https://youtu.be/63QGkLh-wY0

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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here
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فصل ها

1. Intro (00:00:00)

2. Tech-touch program (00:01:46)

3. Digital experience Channels (00:03:22)

4. Tech-touch motion example (00:04:06)

5. Tech-touch priority (00:05:45)

6. Customer Hub (00:07:55)

7. Leverage Customer Hub (00:15:23)

8. Business Impact (00:19:09)

9. Leading Indicators (00:20:40)

10. Tech-touch misconception (00:24:56)