Revolutionize Your Customer Success with Generative AI

CSM Practice - The Customer Success Podcast

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Dive into the world of innovative Customer Success strategies with Samuel Cummings III, founder of Dataplant, as he shares groundbreaking insights on scaling operations using generative AI. Discover practical tips, the importance of embracing innovation, and valuable guidance for enhancing customer outcomes.
Key highlights:

• Samuel Cummings III shares pioneering strategies for scaling Customer Success using generative AI.
• The importance of taking risks and experimenting with new technologies for competitive advantage in Customer Success.
• Practical guidance on leveraging generative AI for enhanced customer outcomes at scale, transforming Customer Success strategies.

About the guest:
Samuel Cummings III, former Head of Data Science at Gainsight, specializes in implementing predictive analytics for Customer Success Management globally. Now a Director of Implementation, he leverages over a decade of experience to guide customers in data-driven decision-making and building successful hiring programs.
🔗 You may connect with Samuel via LinkedIn: https://www.linkedin.com/in/samuelj314/

Watch the full episode here: https://youtu.be/apM3FOfrc_I
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Additional Resources:
🎥 Watch: Revolutionize Your Customer Success with Generative AI
🎥 Watch: From Good to Great - Elevating Your CSM Customer Conversations with AI
🎥 Watch: Leveraging DIGITAL Customer EXPERIENCE and High Touch

👉🏻 Whenever you’re ready...If you're an 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘥 𝘦𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘢 𝘊𝘚𝘔 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘦 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘧𝘪𝘳𝘴𝘵 𝘵𝘪𝘮𝘦, there are 3 powerful ways I can help you fast-track success while avoiding common pitfalls:
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2️⃣ 𝙅𝙤𝙞𝙣 11,000+ 𝘽2𝘽 𝙀𝙭𝙚𝙘𝙪𝙩𝙞𝙫𝙚𝙨 𝙖𝙣𝙙 𝙇𝙚𝙖𝙙𝙚𝙧𝙨
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3️⃣ 𝘽𝙪𝙞𝙡𝙙𝙞𝙣𝙜 𝙤𝙧 𝙇𝙚𝙖𝙙𝙞𝙣𝙜 𝙖 𝘾𝙎𝙈 𝙏𝙚𝙖𝙢 𝙛𝙤𝙧 𝙩𝙝𝙚 𝙁𝙞𝙧𝙨𝙩 𝙏𝙞𝙢𝙚?
Building a CS practice for the first time doesn’t have to feel like an uphill battle. With the right frameworks, you can achieve results faster than you think. I help experienced executives build a proactive, high-performing CS team—without the guesswork & costly missteps of figuring it out alone. Learn more.

📌 Visit our Website - CSM Practice

فصل ها

1. Intro (00:00:00)

2. Challenges (00:03:59)

3. Customer Shift (00:06:41)

4. Internal Changes (00:10:29)

5. Perception Shift (00:13:16)

6. Opportunity Recognition (00:15:23)

7. Sentiment Automation (00:17:03)

8. GenAI Use Cases (00:19:34)

9. Knowledge Creation (00:22:17)

10. Future GenAI (00:28:49)