Nicolas Toper: From Spam to Glam: Mastering Email Deliverability

Conversational Selling

About Nicolas Toper: Nicolas Toper is the Co-founder at Inboxbooster. His mission is to help email senders achieve better deliverability and avoid spam filters. With over 15 years of experience in web development, email technology, and cloud computing, he is passionate about creating innovative and scalable solutions for online communication. Before launching Inboxbooster, Nicolas founded and led CritSend, the first SMTP relay service that guaranteed email success. He also invented Pilo, a renewable energy battery that recharges when shaken. Nicolas holds multiple patents and certifications in computer science, and he graduated from Y Combinator and the Conservatoire National des Arts et Métiers. Fluent in French, German, and English, he enjoys sharing his insights and learnings in his newsletter. Check out the latest episode of our Conversational Selling podcast to learn more about Nicolas.

In this episode, Nancy and Nicolas discuss the following:

• Nicolas' story of getting into this business
• Practical tips for email senders to achieve better deliverability and avoid spam filters
• How to avoid getting important emails to spam
• Gmail and Outlook practical insights
• How long does it take to correct spam issues?
• Why do emails from the same sender intermittently shift between my inbox and spam folder?

Key Takeaways:

• Ten years ago, sending emails was straightforward with clear rules, but today, it's a complex and unclear landscape, creating a significant challenge for email senders.
• Outlook wants your domain to have a good history, whereas Gmail doesn't care about the IP and the domain, but they care about your users' behavior.
• If you're doing cold emailing, you need to test your email on InboxBooster or another way once a week to ensure you don't have any problems.

" So, you have a free tool on our system, the InboxBooster, that tells you how to, analyzes your little list, and tells you where you're emailing. Because if you're emailing just on Gmail, it's not the same thing as if you're emailing on the form of two Fortune 500 companies, which is not the same thing if you're emailing, so there is kind of because usually a lot of SMBs are using Outlook. Some other kinds of startups, lots of startups, are using Google Workspace. So, you really, the first step is really to investigate that. And until you know that it's kind of, you will not be able to sound efficiently. " – NICOLAS

"Email has become a bit of a puzzle lately, and let me break it down for you. A decade ago, sending emails was a breeze—clear rules, automated stuff, and personal messages. Fast forward to today, and the line between human and machine-generated emails is blurred, thanks to outreach tools like AdRage and Apollo. Cold emails, though less annoying than cold calls, face skepticism, especially from Google, which prefers ads. Now, onto a fixer-upper story about Y Combinator: despite its strong brand, it battled spam on Gmail. Why? They imported a MailChimp template, and some pruning oversight led them back to the promotion tab. We sorted it out, and they saw a 35% click boost. The lesson? Fixing email glitches is like solving a puzzle, sometimes iterative but worthwhile." – NICOLAS

"Sometimes we have customers sending probably more than a couple of thousands of emails per day on cold average, and it's working very well. So, it depends on what you're selling. The key elements are as follows: First, you need to know who you sell to if you do cold average. You need to know: "OK, So this is my ICP," and know those people will sell. And then what I'm saying usually is if you don't know who your ICP is, you need to experiment until you figure it out, but you shouldn't sell a lot of emails to be very careful. In deliverability, once you know who you're selling to, you can sell a lot. And the second thing is sometimes because you care about who you're selling to, so basically, what's your revenue? There is another side to it, and I mentioned it: engagement. So, you want one unsubscription link. One clicks the unsubscription link, now it will be a requirement for Google. And the second thing you want is to be between 0.5 and 1.5 of the unsubscription rate. If you do that, you're fine. This means that you have found a Via Negativa if that makes sense, your ICP. If you want people to unsubscribe a little bit because it's a little bit trying to sell them some stuff and some are not going to be interested, then that's fine, but you don't want too many of them not to be interested because if you're there, this means they don't care, and you're not emailing the right people." – NICOLAS

Connect with Nicolas Toper:

• LinkedIn: https://www.linkedin.com/in/nicolas/
• Inboxbooster:https://inboxbooster.com/
  

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