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محتوای ارائه شده توسط ControlUp Community. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط ControlUp Community یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
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Episode #19 - Conversation with Beau Dolinsky, VP of Customer Experience at ControlUp

35:44
 
اشتراک گذاری
 

Manage episode 491918146 series 3529092
محتوای ارائه شده توسط ControlUp Community. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط ControlUp Community یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

Tune in to Episode #19 of ControlUp Community Radio, where host Douglas Brown interviews Beau Dolinsky, Vice President of Customer Experience at ControlUp. Beau shares insights from his impressive career, including roles at Citrix and Zoom, and discusses his passion for creating exceptional experiences.

Beau emphasizes the value of a "customer-obsessed" culture, detailing how addressing customer pain points and actively incorporating feedback can significantly reduce churn and enhance overall satisfaction. He outlines strategies for unifying the customer journey by fostering collaboration among various internal teams and highlights initiatives to blend human interaction with AI to optimize customer support.

The episode highlights ControlUp's dedication to actively listening to and responding to customer feedback, underscoring its commitment to a customer-centric vision for the future.

Episode Highlights:

  • 0:41 – Introduction to Beau Dolinsky
  • 2:14 – Beau's Journey to ControlUp
  • 5:29 – Importance of Customer Experience
  • 7:09 – Strategies for Improving Experience
  • 14:35 – Addressing Customer Churn
  • 18:27 – Collaborating for Unified Customer Journey
  • 20:54 – Creating Long-Term Customer Advocates
  • 26:37 – ControlUp's Commitment to Feedback
  • 28:10 – Future Vision for Customer Experience
  • 31:51 – Conclusion and Closing Thoughts

About Beau Dolinsky

Beau Dolinsky leads Customer Experience at ControlUp, leveraging extensive experience from his roles at industry leaders like Citrix and Zoom. Beau is passionate about creating customer-obsessed cultures that drive satisfaction and loyalty through strategic engagement and continuous improvement.

  continue reading

20 قسمت

Artwork
iconاشتراک گذاری
 
Manage episode 491918146 series 3529092
محتوای ارائه شده توسط ControlUp Community. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط ControlUp Community یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

Tune in to Episode #19 of ControlUp Community Radio, where host Douglas Brown interviews Beau Dolinsky, Vice President of Customer Experience at ControlUp. Beau shares insights from his impressive career, including roles at Citrix and Zoom, and discusses his passion for creating exceptional experiences.

Beau emphasizes the value of a "customer-obsessed" culture, detailing how addressing customer pain points and actively incorporating feedback can significantly reduce churn and enhance overall satisfaction. He outlines strategies for unifying the customer journey by fostering collaboration among various internal teams and highlights initiatives to blend human interaction with AI to optimize customer support.

The episode highlights ControlUp's dedication to actively listening to and responding to customer feedback, underscoring its commitment to a customer-centric vision for the future.

Episode Highlights:

  • 0:41 – Introduction to Beau Dolinsky
  • 2:14 – Beau's Journey to ControlUp
  • 5:29 – Importance of Customer Experience
  • 7:09 – Strategies for Improving Experience
  • 14:35 – Addressing Customer Churn
  • 18:27 – Collaborating for Unified Customer Journey
  • 20:54 – Creating Long-Term Customer Advocates
  • 26:37 – ControlUp's Commitment to Feedback
  • 28:10 – Future Vision for Customer Experience
  • 31:51 – Conclusion and Closing Thoughts

About Beau Dolinsky

Beau Dolinsky leads Customer Experience at ControlUp, leveraging extensive experience from his roles at industry leaders like Citrix and Zoom. Beau is passionate about creating customer-obsessed cultures that drive satisfaction and loyalty through strategic engagement and continuous improvement.

  continue reading

20 قسمت

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