The Knowledge Imperative: How AI is Reshaping the Way We Work with Stephen Harley and Adam Obrentz

Connected Knowledge from Upland Software

Imagine a world where knowledge isn’t just stored—it’s alive. It moves. It adapts. It finds you at precisely the moment you need it, seamlessly integrated into the tools you already use, whispering the right answer before you even realize you’re searching for it.

This isn’t a distant dream. It’s happening now.

In this episode of Connected Knowledge, Pete Wright sits down with Stephen Harley, a product leader who has spent over 15 years shaping the way organizations harness knowledge, and Adam Obrentz, a technical writer turned knowledge consultant who believes that information should be as intuitive as breathing. Together, they represent Upland RightAnswers, and join us today to unravel the seismic shifts happening in the world of knowledge management.

The AI revolution isn’t just about automation—it’s about augmentation. It’s about turning knowledge workers into knowledge architects. It’s about moving from a world of static content to dynamic, AI-enhanced ecosystems where information is curated, refined, and—most importantly—used.

This is a conversation about how we work, how we think, and how we make sense of a world drowning in information.

Links & Resources:

• Learn more about RightAnswers
• Book a demo to see RightAnswers in action!
• Follow Stephen Harley on LinkedIn
• Follow Adam Obrentz on LinkedIn
• Submit your Questions!

• (00:00) - Welcome to Connected Knowledge
• (01:45) - Behind Knowledge Management
• (07:16) - Are we truly more overwhelmed than ever?
• (11:18) - Exploring Omnichannel
• (22:11) - New Skills & Trust
• (30:11) - RightAnswers
• (41:19) - In Just Two Years...