Charting the course: Navigating the Complexities of CX Transformation

Cognizant Podcasts

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محتوای ارائه شده توسط Cognizant. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Cognizant یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

The Head Start: Embracing the Journey

1
Sweat and Resilience: Balancing Chronic Migraine with Fitness Goals 35:00

11 روز پیش35:00

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دوست داشته شد

35:00

The healing power of fitness goes far beyond physical benefits—for today’s guest, it’s a form of self-expression and a celebration of what the body can do. In this episode, host Nora McInerny sits down with fitness personality Ivylis Rivera, who shares her deeply personal journey of navigating life with Chronic Migraine while holding onto her passion for movement. Ivylis opens up about the struggle of staying active while facing the fear of triggering a headache or migraine attack and the resilience it takes to keep pushing forward—a resilience that carried her through the challenging journey of finding a Chronic Migraine treatment plan that worked for her. Join Nora and Ivylis as they explore the concept of “soft living,” a philosophy Ivylis embraces—staying active, listening to your body, and building trust in oneself. Click here for Product Information, including Boxed Warning and Medication Guide, or visit https://abbv.ie/prescribing_info See omnystudio.com/listener for privacy information.…

حدود یک سال پیش 13:08

MP3•خانه قسمت

Cognizant’s team of customer experience experts sit down to explore the findings of the recently published Forrester Consulting study, “Enable Intelligent Orchestration to Drive Differentiation and Growth,” commissioned by Cognizant. The study underscores how intelligent orchestration – a powerful strategy that leverages technology, data and AI – can revolutionize customer experience delivery. Navigating evolving customer expectations, organizational demands and challenging markets all pose a threat for major corporations looking to implement large scale transformations. Cognizant’s experts weigh in on how organizations can address these challenges, build a robust CX strategy and leverage intelligent orchestration to optimize their delivery and accelerate their growth. Read the full study here: cognizant.com/intelligentorchestration.

152 قسمت

#Tech #Artificial Intelligence #Cognizant

Charting the course: Navigating the Complexities of CX Transformation

Cognizant Podcasts

16 subscribers

published حدود یک سال پیش

اشتراک گذاری

MP3•خانه قسمت

152 قسمت

#Tech #Artificial Intelligence #Cognizant

همه قسمت ها

1
The Software Frontier: How Qualcomm is using AI to Personalize Automotive Services 39:00

31 weeks پیش39:00

39:00

Tune in to the latest episode of Powering Product Innovation as Nimish Shrivastava, Senior Director of Product Management for Qualcomm, joins Cognizant’s Deb Eastman, VP & head of Platforms and SaaS, for a lively discussion about Qualcomm's Car-to-Cloud platform.

1
Driving Product Excellence: The Microsoft Digital Way 35:58

39 weeks پیش35:58

35:58

Take a deep dive into product development’s role in transforming Microsoft into an AI-led, experience-centric organization. Nathalie D’Hers, corporate vice president of Microsoft Digital, takes a deep dive into Microsoft’s evolution to an AI-led, experience-centric organization.

1
Recognizing Outstanding Female Leaders in Manufacturing – Part 2 33:09

41 weeks پیش33:09

33:09

Join us for part 2 of our series highlighting outstanding female leaders among Cognizant's manufacturing clients. In this episode, we interview Kelly Aronson, Chief Digital Officer at Andersen Corporation. Kelly is life-long technologist, time guru, and producer of executive leadership content. Hear her unique path to manufacturing, her thoughts on how "values in action" can shape a career, and the issues she feels the next generation of manufacturers will solve.…

1
Leaders in Action: How Firms Can Leverage Intelligent Orchestration to Optimize CX 9:10

43 weeks پیش9:10

9:10

1
Charting the course: Navigating the Complexities of CX Transformation 13:08

43 weeks پیش13:08

13:08

1
Understanding the Foundation of Intelligent Orchestration & Gains of Building a Robust CX Strategy 13:05

43 weeks پیش13:05

13:05

1
Meet Product Engineering’s New Dream Team: Cloud, AI, and Automation 37:23

49 weeks پیش37:23

37:23

Learn how cloud, AI, and automation are elevating the innovation game. Prasad Sankaran, EVP, Software and Platform Engineering, discusses the importance of software product engineering in today's business environment.

1
Gen AI in Product Engineering – Hype or Real? 36:48

49 weeks پیش36:48

36:48

Explore what happens to the product lifecycle when gen AI is brought into the workflow. Naveen Sharma, SVP & Global Practice Head of AI & Analytics at Cognizant discusses the transformative power of AI in the business world.

1
Instilling FinOps Culture in Product Engineering 34:59

49 weeks پیش34:59

34:59

Discover how tech companies can use FinOps to reduce costs, improve utilization, and reduce rates. FinOps expert Scott Schulman delves into strategic cloud cost optimization with host Deb Eastman.

1
Recognizing Outstanding Female Leaders in Manufacturing – Part 1 26:42

1 year پیش26:42

26:42

This podcast is the first in a 3-part series highlighting outstanding female leaders among Cognizant's manufacturing clients. In this episode, we interview Audrey Sherman of 3M. Audrey has an inspiring multi-decade career in which 150+ patents have been granted to her name. In the interview, she shares her unique path to manufacturing, her thoughts on the role of diversity in manufacturing, and the issues she feels the next generation of manufacturers will solve.…

1
The creator economy - unleashing brand potential through authentic partnerships 15:01

۲ years پیش15:01

15:01

The Creator Economy is changing the way brands and consumers interact, forging new avenues for more authentic and impactful partnerships. In the second installment of this series, we delve deeper into the perspective of creators and what they're looking for when collaborating with brands. Jenna is excited to welcome special guest Casey Bennett, a CrossFit expert, fitness coach, and brand ambassador. Casey's transition from an intern to a personal trainer, and now to a successful content creator, provides an inspiring and insightful narrative. She's committed to empowering people to become healthier, happier versions of themselves, both face-to-face and digitally. Casey emphasizes the importance of authenticity, relatability, and sustainability in her work. Adhering to a mantra of "creating content that seeks to educate and be relatable," her unique viewpoint offers valuable insights for brands on effective collaboration and partnership with creators.…

1
Next in retail: a deep-dive into Generative AI (part 2) 12:29

۲ years پیش12:29

12:29

Join us in this insightful episode as our host David Fearne, Cognizant’s Global Director for Generative AI, converses with Emily Fridman, a strategy and design maven known for her contributions to top brands like Coca-Cola, Walt Disney, Lululemon, and others. Together, they'll dive into the realm of generative AI and its transformative impact on the retail industry. Expect an in-depth exploration of AI's potential to revolutionize retail, from creating personalized experiences to fueling sustainable practices. Whether you're an AI enthusiast, retail professional, or a keen learner, this conversation is packed with enlightening perspectives.…

1
Next in retail: a deep-dive into Generative AI (part 1) 12:12

۲ years پیش12:12

12:12

1
The often-missing link in the sustainability equation 14:41

۲ years پیش14:41

14:41

Most companies fail to recognize the importance of building a solid data foundation to understand their impact on environmental issues and manage them effectively. Companies must augment their sustainability strategy with a data strategy to reduce overhead costs. In this episode, we explore how brands can leverage technology to operationalize sustainability goals and develop a sustainable business model. Delve deeper into the world of sustainable business practices with Dana Vannen Anderson, Industry Plus North America Advisory Services Practice Lead at Cognizant, and learn how companies can make a positive impact on the environment while achieving long-term success.…

1
The transparency imperative: meeting the demands of the LOHAS consumer (Part 2 of 2) 13:00

۳ years پیش13:00

13:00

LOHAS consumers — short for Lifestyles of Health and Sustainability — represent more than one-third of American adults. A remarkably savvy segment, the LOHAS customer is both well-informed and hard to impress – which means that brands need to be ambitious in their goals and authentic in their approach to build lasting relationships with this group. So how do brands win the hearts and minds of the LOHAS shopper? There are three areas of critical importance — circularity, carbon neutrality and transparency. In this episode, we will deep dive into transparency with Anca Novacovici Lunn, Senior Principal Sustainability Advisor in Cognizant’s North America Sustainability Services Advisory. Listen to hear why brands are struggling to meet their goals in the space, how they can overcome these obstacles, and why tackling the challenge is essential in meeting the demands of today’s changing consumer.…

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Charting the course: Navigating the Complexities of CX Transformation