Babbage is our weekly podcast on science and technology, named after Charles Babbage—a 19th-century polymath and grandfather of computing. Host Alok Jha talks to our correspondents about the innovations, discoveries and gadgetry shaping the world. Published every Wednesday. If you’re already a subscriber to The Economist, you’ll have full access to all our shows as part of your subscription. For more information about Economist Podcasts+, including how to get access, please visit our FAQs pa ...
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محتوای ارائه شده توسط Big Pond Podcasts and MSP Radio. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Big Pond Podcasts and MSP Radio یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
مشابه Business of Tech: Daily 10-Minute IT Services Insights
Android Backstage, a podcast by and for Android developers. Hosted by developers from the Android engineering team, this show covers topics of interest to Android programmers, with in-depth discussions and interviews with engineers on the Android team at Google. Subscribe to Android Developers YouTube → https://goo.gle/AndroidDevs
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Risky Business is a weekly information security podcast featuring news and in-depth interviews with industry luminaries. Launched in February 2007, Risky Business is a must-listen digest for information security pros. With a running time of approximately 50-60 minutes, Risky Business is pacy; a security podcast without the waffle.
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Technical interviews about software topics.
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Windows Weekly is about more than Windows. Veteran Microsoft insiders Paul Thurrott and Richard Campbell join Leo for a deep dive into the most valuable company in the world. From consumer to enterprise, AI to Xbox, Windows Weekly is the only Microsoft podcast you'll ever need. Records live every Wednesday at 2:00pm Eastern / 11:00am Pacific / 18:00 UTC.
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A daily dose of irreverent, offbeat, and informative takes on business & tech news. Hosted by Jon Weigell, Juliet Bennett Rylah, Mark Dent, Ben Berkley, Sara Friedman, Matthew Brown, and Rob Litterst from The Hustle.
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Tech News Briefing is your guide to what people in tech are talking about. Every weekday, we’ll bring you breaking tech news and scoops from the pros at the Wall Street Journal, insight into new innovations and policy debates, tips from our personal tech team, and exclusive interviews with movers and shakers in the industry.
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Every week Linus and Luke discuss the most current happenings in the technology universe.
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The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
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Ever wondered how automation will change the world? Maybe you puzzle over what India could do to ease traffic congestion, or how China's aircraft carriers will transform Indian Ocean geopolitics? All Things Policy, a daily podcast brought to you by the Takshashila Institution, brings you all the answers. Every weekday, our researchers break down complex economic and geopolitical ideas through the lens of current events. For everyone from the busy executive to the curious student, All Things ...
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The Final Flight of Captain Forrester
In late 1972, U.S. Marine Captain Ron Forrester disappeared on a bombing run into North Vietnam. Back home in Texas, his family could only wait and hope. Audio subscribers to Texas Monthly can get early access to episodes of the series, plus exclusive interviews and audio. Visit texasmonthly.com/audio to join. Go to HelloFresh.com/FLIGHT10FM to get 10 Free Meals with a Free Item For Life.…
CVE Program Saved, CISA Nomination Blocked, OpenAI's AI Models Released, SolarWinds Goes Private
Manage episode 477591390 series 2555839
محتوای ارائه شده توسط Big Pond Podcasts and MSP Radio. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Big Pond Podcasts and MSP Radio یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
The U.S. government has renewed funding for the Common Vulnerabilities and Exposures (CVE) Program, a critical database for tracking cybersecurity flaws, just hours before its funding was set to expire. Established 25 years ago, the CVE program assigns unique identifiers to security vulnerabilities, facilitating consistent communication across the cybersecurity landscape. The renewal of funding comes amid concerns that without it, new vulnerabilities could go untracked, posing risks to national security and critical infrastructure. In response to the funding uncertainty, two initiatives emerged: the CVE Foundation, a nonprofit aimed at ensuring the program's independence, and the Global CVE Allocation System, a decentralized platform introduced by the European Union.
In addition to the CVE funding situation, Oregon Senator Ron Wyden has blocked the nomination of Sean Planky to lead the Cybersecurity and Infrastructure Security Agency (CISA) due to the agency's refusal to release a crucial unclassified report from 2022. This report details security issues within U.S. telecommunications companies, which Wyden claims represent a multi-year cover-up of negligent cybersecurity practices. The senator argues that the public deserves access to this information, especially in light of recent cyber threats, including the SALT typhoon hack that compromised sensitive communications.
The cybersecurity landscape is further complicated by significant layoffs at CISA, which could affect nearly 40% of its workforce, potentially weakening U.S. national security amid rising cyber threats. Recent cuts have already impacted critical personnel, including threat hunters, which could hinder the agency's ability to share vital threat intelligence with the private sector. Meanwhile, the Defense Digital Service at the Pentagon is facing a mass resignation of nearly all its staff, following pressure from the Department of Government Efficiency, which could effectively shut down the program designed to accelerate technology adoption during national security crises.
On the technology front, OpenAI has released new AI reasoning models, O3 and O4 Mini, but notably did not provide a safety report for the new GPT-4.1 model, raising concerns about transparency and accountability in AI development. The lack of a safety report is particularly alarming as AI systems become more integrated into client-facing tools. Additionally, SolarWinds Corporation has been acquired by Ternerva Capital, prompting managed service providers (MSPs) to reassess their dependencies on SolarWinds products and consider the implications for product roadmaps and support guarantees.
Four things to know today
00:00 From Panic to Pivot: U.S. Saves CVE Program at the Eleventh Hour
08:54 OpenAI Just Leveled Up AI Reasoning—But Left Out the Fine Print
11:45 SolarWinds Is Private Again: What That Means for MSPs Watching the Roadmap
Supported by: https://www.huntress.com/mspradio/
https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship
Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0
All our Sponsors: https://businessof.tech/sponsors/
Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/
Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/
Support the show on Patreon: https://patreon.com/mspradio/
Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech
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1634 قسمت
اشتراک گذاریManage episode 477591390 series 2555839
محتوای ارائه شده توسط Big Pond Podcasts and MSP Radio. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Big Pond Podcasts and MSP Radio یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
The U.S. government has renewed funding for the Common Vulnerabilities and Exposures (CVE) Program, a critical database for tracking cybersecurity flaws, just hours before its funding was set to expire. Established 25 years ago, the CVE program assigns unique identifiers to security vulnerabilities, facilitating consistent communication across the cybersecurity landscape. The renewal of funding comes amid concerns that without it, new vulnerabilities could go untracked, posing risks to national security and critical infrastructure. In response to the funding uncertainty, two initiatives emerged: the CVE Foundation, a nonprofit aimed at ensuring the program's independence, and the Global CVE Allocation System, a decentralized platform introduced by the European Union.
In addition to the CVE funding situation, Oregon Senator Ron Wyden has blocked the nomination of Sean Planky to lead the Cybersecurity and Infrastructure Security Agency (CISA) due to the agency's refusal to release a crucial unclassified report from 2022. This report details security issues within U.S. telecommunications companies, which Wyden claims represent a multi-year cover-up of negligent cybersecurity practices. The senator argues that the public deserves access to this information, especially in light of recent cyber threats, including the SALT typhoon hack that compromised sensitive communications.
The cybersecurity landscape is further complicated by significant layoffs at CISA, which could affect nearly 40% of its workforce, potentially weakening U.S. national security amid rising cyber threats. Recent cuts have already impacted critical personnel, including threat hunters, which could hinder the agency's ability to share vital threat intelligence with the private sector. Meanwhile, the Defense Digital Service at the Pentagon is facing a mass resignation of nearly all its staff, following pressure from the Department of Government Efficiency, which could effectively shut down the program designed to accelerate technology adoption during national security crises.
On the technology front, OpenAI has released new AI reasoning models, O3 and O4 Mini, but notably did not provide a safety report for the new GPT-4.1 model, raising concerns about transparency and accountability in AI development. The lack of a safety report is particularly alarming as AI systems become more integrated into client-facing tools. Additionally, SolarWinds Corporation has been acquired by Ternerva Capital, prompting managed service providers (MSPs) to reassess their dependencies on SolarWinds products and consider the implications for product roadmaps and support guarantees.
Four things to know today
00:00 From Panic to Pivot: U.S. Saves CVE Program at the Eleventh Hour
08:54 OpenAI Just Leveled Up AI Reasoning—But Left Out the Fine Print
11:45 SolarWinds Is Private Again: What That Means for MSPs Watching the Roadmap
Supported by: https://www.huntress.com/mspradio/
https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship
Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0
All our Sponsors: https://businessof.tech/sponsors/
Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/
Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/
Support the show on Patreon: https://patreon.com/mspradio/
Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech
Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com
Follow us on:
LinkedIn: https://www.linkedin.com/company/28908079/
YouTube: https://youtube.com/mspradio/
Facebook: https://www.facebook.com/mspradionews/
Instagram: https://www.instagram.com/mspradio/
1634 قسمت
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1 U.S. Economy Adds Jobs, Yet IT Sector Shrinks; Tariffs Challenge Tech Giants' Financial Outlook 17:25
The U.S. job market shows resilience with the addition of 177,000 payrolls in April, despite a slight decline in IT roles as tech professionals exit the field. The unemployment rate remains low at 4.2 percent, but the IT sector has seen significant job losses, with over 10,600 positions cut in April alone. This trend is attributed to a cautious hiring environment influenced by increasing automation and economic policies, leading many IT professionals to leave the sector altogether. While demand for artificial intelligence roles is surging, the overall tech job market is struggling, raising concerns about the long-term implications of ongoing trade tensions and tariff impacts. Major companies like General Motors and Delta Airlines have withdrawn their financial forecasts, signaling potential freezes in capital and operational spending, including IT initiatives. This shift in economic sentiment is prompting clients to focus on resilience and efficiency, leading IT service providers to rethink their offerings. Instead of traditional services, there is a growing need for solutions that address risk management and operational impacts. IT services firms are encouraged to deepen their understanding of client businesses and tailor their services accordingly to become trusted partners. Earnings reports from tech giants such as Amazon, Microsoft, and Meta indicate a continued investment in data centers and AI infrastructure, despite rising costs due to tariffs. Microsoft reported a significant increase in capital expenditure and cloud revenue, while Google Cloud also experienced substantial growth. However, companies like IBM and Intel are facing challenges, with declining stock prices and weak forecasts. The overall landscape suggests that while hyperscalers are investing heavily, the economic conditions are creating a complex environment for IT service providers. The Global Technology Industry Association has appointed Dan Wensley as its new CEO, a move seen as strategic for the organization as it seeks to innovate and expand its service offerings. Wensley’s extensive experience in the managed services space positions him well to address the needs of IT service providers. However, there are concerns that the association must avoid becoming merely a platform for vendor messaging and instead focus on delivering unique value to the industry. The challenges ahead will require tangible wins to build trust and relevance among smaller and mid-sized IT service firms. Four things to know today 00:00 U.S. Adds Jobs in April, But IT Sector Shrinks as Tariff Pressure and Automation Reshape Hiring 05:16 Big Tech Earnings Show AI Spend Is Surging—But Tariffs and Cost Pressures Loom 10:20 Tariffs Reshape Tech Landscape: Cloud Thrives While SMBs and Traditional IT Struggle 13:13 New GTIA CEO Dan Wensley Has a Big Job: Make It Matter Supported by: https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship https://www.huntress.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
1 Reimagining GTIA: From Bureaucracy to a Dynamic Hub for Technology Business and Collaboration 17:46
The Global Technology Industry Association (GTIA) stands at a pivotal moment, facing a profound transformation following the sale of its certification and training division. This transition presents a unique opportunity for GTIA to redefine its mission and solidify its role as a cornerstone of the IT industry. Rather than merely adjusting to changes in the technology landscape, GTIA must embrace a bold, redefined purpose that focuses on the business of delivering technology, including strategies, partnerships, and economic frameworks that facilitate how technology reaches customers. One of the key challenges for GTIA is its identity and the perception that it represents the technology industry as a whole. The organization must shift its focus from being an industry standards group to becoming an association that empowers go-to-market partners, service providers, and vendors. With only 2,000 member organizations, GTIA's reach is limited compared to the vast number of providers and companies operating globally. To thrive, GTIA must actively redefine membership and engage with the broader industry, positioning itself as the central hub of the IT ecosystem. To remain relevant, GTIA must also embrace digital transformation, moving away from outdated engagement models that rely on static reports and periodic conferences. By adopting a modern approach that includes real-time engagement, AI-driven insights, and digital-first collaboration, GTIA can become a dynamic intelligence network for technology delivery professionals. This transformation will allow GTIA to provide personalized, data-driven content and on-demand resources that align with the preferences of a younger, more digital-native workforce. Finally, GTIA has the opportunity to lead in philanthropy and workforce development by moving beyond traditional grant processes and focusing on impactful initiatives. By leveraging its substantial endowment, GTIA can empower organizations that drive meaningful change in the industry. Establishing a platform for new ideas and diverse voices will further enhance GTIA's role as a thought leader, fostering innovation and proactive discussions that elevate the entire IT ecosystem. The time for GTIA to act is now, as it must choose to become a driving force in the rapidly evolving technology landscape or risk fading into irrelevance. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
Arvind Parthiban, CEO of Super Ops, discusses the company's growth strategy following a recent $25 million Series C funding round. With a focus on artificial intelligence (AI), Super Ops aims to enhance its platform for managed service providers (MSPs) by developing innovative features that streamline IT management. Parthiban emphasizes the importance of being close to customers, revealing plans to relocate the leadership team to the U.S. and expand into European markets. The company is committed to building a strong presence in the MSP sector, leveraging AI to transform service delivery. Parthiban differentiates Super Ops' approach to AI from competitors by viewing it as a foundational element rather than a mere feature. He argues that while many companies are integrating AI functionalities, true differentiation lies in how these technologies are applied to solve real-world problems for MSPs. Super Ops has invested in a dedicated AI team in New Zealand, focusing on creating meaningful tools that enhance operational efficiency and service quality for its users. The conversation also touches on the challenges of data access for AI development. Parthiban acknowledges that while Super Ops has a growing customer base, competitors with larger datasets may have an advantage. However, he believes that the company can still leverage its existing data and partnerships to create valuable AI-driven insights and automation tools. He asserts that the focus should not solely be on data volume but also on the quality and applicability of the AI solutions being developed. Finally, Parthiban addresses concerns regarding Super Ops' marketing strategies, which some MSPs have described as aggressive. He defends the company's approach, likening it to common practices in the tech industry, while also expressing a desire to build trust within the MSP community. He clarifies that while the company is not currently monetizing its AI features, it plans to ensure that MSPs see tangible value before implementing any pricing changes. This strategy reflects a commitment to fostering long-term relationships with customers as the industry evolves. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
1 How Cork Combines Compliance and Cyber Insurance to Safeguard MSPs and Their Clients with Dan Candee 28:30
Dan Candee, CEO of Cork, discusses the innovative approach of combining software with insurance to provide cybersecurity solutions for managed service providers (MSPs) and their clients. Cork stands out in the cybersecurity landscape by validating the compliance of all client endpoints and offering a cyber warranty that provides financial protection. This model addresses the complexities of cybersecurity, where software vendors often avoid liability for failures, leaving businesses vulnerable. Cork aims to simplify the cybersecurity landscape, integrating with existing MSP tech stacks to ensure comprehensive protection. The conversation delves into the challenges of managing financial risk in the cybersecurity sector. Candee explains that Cork's unique technology allows them to monitor and assess risks across all endpoints, providing a clear picture of compliance and security. This proactive approach helps MSPs maintain a secure environment for their clients, ensuring that they are prepared for potential cyber threats. The discussion highlights the importance of accountability and transparency in the cybersecurity ecosystem, emphasizing that Cork's model is designed to support MSPs in their efforts to protect their clients. Candee also addresses the issue of human error in cybersecurity, noting that a significant percentage of incidents stem from mistakes made by individuals rather than technology failures. Cork's system not only identifies these risks but also provides a framework for compliance, ensuring that clients are aware of their security posture. By offering a warranty that covers incidents resulting from human error, Cork reinforces the idea that businesses have the right to survive cyber attacks, fostering a culture of security awareness. Finally, the conversation touches on the evolving landscape of cyber insurance, which has been described as chaotic. Candee shares insights on how Cork collaborates with insurance companies to create a sustainable model that balances risk and profitability. He emphasizes the need for continuous improvement in cybersecurity practices and the integration of automation and AI to enhance efficiency. As the industry evolves, Cork remains committed to simplifying processes for MSPs and their clients, ensuring that they can navigate the complexities of cybersecurity with confidence. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
1 AI's Impact on IT Jobs: Skills Gaps, Vibe Coding, and the Future of Software Development with Beth Pariseau and Seth Robinson 38:51
The discussion centers around the evolving landscape of technology roles, particularly in the context of AI and automation. Seth Robinson from CompTIA and Beth Pariseau from TechTarget share insights on the current demand for various IT job families, including software development, cybersecurity, and data management. They highlight that while there is a high demand for skilled professionals, companies are facing challenges in identifying specific skill gaps and adapting their workforce accordingly. The conversation emphasizes the need for organizations to invest in internal training and upskilling to bridge these gaps. As AI technologies, particularly generative AI and AI agents, continue to develop, their impact on job roles is becoming increasingly significant. Beth discusses the integration of AI agents into development environments, noting that while they can enhance productivity, there is still skepticism about their long-term viability in production settings. The hype surrounding AI agents contrasts with the reality of their implementation, as many organizations are still grappling with the return on investment and practical applications of these technologies. The conversation also touches on the concept of "vibe coding," where developers use AI tools to assist in coding tasks. While this approach can be beneficial for prototyping and citizen developers, both Seth and Beth agree that it is not yet suitable for production-level code. They express concerns about the potential skills gap that may arise if junior developers rely too heavily on AI-generated code without gaining the necessary foundational skills to evaluate and maintain it. Finally, the discussion highlights the importance of accountability in AI usage, particularly in areas like identity and access management. As organizations rush to implement AI solutions, they must also consider the ethical implications and governance surrounding these technologies. The need for a skilled workforce that can navigate the complexities of AI and its integration into existing systems is paramount, as companies strive to balance innovation with responsibility. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
1 AI vs. Machine Learning: Transforming Construction Project Management with Data-Driven Insights with Alan Mosca 17:27
Alan Mosca, CTO of nPlan, discusses the transformative role of machine learning in construction project management. nPlan leverages historical data from large construction projects to create forecasts that help improve project execution. By analyzing how past projects were completed, NPLAN aims to shift the traditional mindset of project planning, which often relies on rigid schedules with fixed dates. Instead, the company focuses on modeling uncertainty and exploring various scenarios to better prepare for potential deviations from the plan. The conversation delves into the core components of nPlan's technology, distinguishing between machine learning, algorithmic AI, and agentic AI. Mosca emphasizes that while machine learning is used to predict outcomes based on historical data, the real innovation lies in automating workflows to handle the complexity of large projects. This automation allows project managers to explore thousands of execution options, which would be impossible to analyze manually. The integration of AI agents into project management processes is framed as a means to enhance human decision-making rather than replace it. Mosca also highlights the importance of transparency in machine learning models, noting that decision-making in uncertain environments requires a probabilistic approach. He draws parallels to weather forecasting, where probabilities guide expectations rather than definitive outcomes. This approach helps project managers understand the likelihood of various scenarios, enabling them to make informed decisions based on the data provided by nPlan's systems. Finally, Mosca reflects on the challenges of implementing technology in the construction industry, particularly the need to motivate stakeholders to act on forecasts. He points out that human behavior often requires more than just data; personal experiences and contextual factors play a significant role in decision-making. By supporting project managers with AI-driven insights while respecting the nuances of human interaction, nPlan aims to foster better project outcomes in an industry that is often resistant to change. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
1 Kaseya Launches AI Tools for MSPs; Cybersecurity Updates and New Legislation Impacting Online Safety 13:46
Kaseya has launched a series of AI-driven tools and policy changes at its Connect 2025 event, aimed at enhancing operational efficiencies for IT service providers. The Kaseya 365 Ops platform utilizes AI to help customers improve their operational efficiency, with early users reportedly saving an average of 160 hours per month, equivalent to the productivity of one additional technician. Additionally, Kaseya is introducing free-to-use Datto backup hardware for up to three devices per customer, significantly reducing upfront costs for partners. The relaunch of the Datto Alto 5, a 2TB encrypted backup device offered at the price of a 1TB unit, provides better value and security for small to medium-sized businesses. SentinelOne, Huntress, and Microsoft have also made significant updates in cybersecurity and operational tools. SentinelOne unveiled its next-generation Purple AI Athena release, which automates critical processes such as threat triaging and investigation, while Huntress enhanced its managed identity threat detection and response solution to combat the rising threat of identity-based attacks. Microsoft announced that paid subscriptions will be required for its Windows Server 2025 hotpatching service, which allows administrators to install security updates without rebooting their servers, transitioning to a subscription model after June 30th. Homeland Security Secretary Kristi Noem announced plans to refocus the Cybersecurity and Infrastructure Security Agency (CISA) on protecting critical infrastructure from sophisticated threats, particularly those posed by China. She criticized previous leadership for mission drift and emphasized the need for improved information sharing across government agencies. Additionally, the Take It Down Act has passed the House, mandating social media companies to remove flagged non-consensual sexual images within 48 hours, raising concerns about potential misuse and the impact on smaller platforms. OpenAI has rolled back an update to its GPT-4.0 model due to concerns over overly flattering responses that compromised user trust. The company aims to refine its approach based on long-term user feedback, emphasizing the importance of accuracy and directness in AI interactions, especially for professionals in decision-making roles. This rollback serves as a reminder for IT leaders to ensure that AI-generated communications are truthful and not merely affirming, as the tone of AI can significantly shape trust in client relationships. Four things to know today 00:00 Kaseya Connect 2025: AI Ops Push, Free Backup Hardware, and Fred Voccola’s Ongoing Presence Signal Business-as-Usual with a New Toolkit 04:14 SentinelOne’s AI Analyst, Huntress’s Identity Defense, and Microsoft’s Paid Patching 07:24 Noem Refocuses CISA on Infrastructure Threats as Congress Advances AI Image Takedown Law 10:29 OpenAI Walks Back GPT-4o Update After Sycophantic Shift, Raising Critical Questions for AI Use in IT Services Supported by: https://getnerdio.com/nerdio-manager-for-msp/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
Over half of employees are concealing their use of artificial intelligence (AI) tools from their employers, raising significant concerns about trust and compliance within organizations. A study by KPMG and the University of Melbourne found that 57% of employees admitted to hiding their AI usage, with 66% of these users not verifying the accuracy of AI-generated results. This lack of transparency poses risks related to data management and compliance, especially as nearly half of the respondents have shared sensitive business information on public AI platforms. The findings highlight a growing identity management crisis, as organizations grapple with the implications of unchecked AI adoption. In the realm of customer service, a study revealed that while 42% of consumers believe AI can handle complex inquiries as effectively as humans, 51% reported receiving incorrect information from AI bots. Despite this, there is a notable increase in the number of customers successfully resolving issues through AI, with 63% expecting AI to become the primary mode of customer support. However, privacy and security concerns remain prevalent, with 70% of consumers expressing worries about these issues when interacting with AI technologies. The podcast also discusses the evolving job landscape in AI, noting that the role of prompt engineer is becoming obsolete due to advancements in AI technology. Microsoft’s survey indicated that roles such as AI trainer and AI data specialist are now in higher demand. Additionally, while larger corporations are reaping the benefits of AI adoption, small and medium-sized businesses are struggling to keep pace, potentially missing out on significant economic advantages. This disparity underscores the need for tailored solutions to help smaller firms integrate AI effectively. Finally, the episode covers recent developments in cybersecurity, including new offerings from Akamai and SureWeb aimed at addressing emerging threats in AI and browser security. Akamai's Firewall for AI provides multi-layered protection against cyber threats, while SureWeb's Defense X tools enhance browser security for managed service providers. The discussion emphasizes the critical need for specialized security measures as organizations increasingly rely on AI and browser-based applications. The episode concludes with a cautionary note regarding the importance of secure device decommissioning, as highlighted by USAID's recent policy change, which raises concerns about identity and access management in both public and private sectors. Four things to know today 00:00 Trust Erodes as AI Usage Rises: Employees Hide Tools, Consumers Doubt Bots, and SMBs Fall Behind 06:29 Syncro Launches XMM—Think RMM, But Bigger, Smarter, and More Secure 08:22 Akamai and Sherweb Address Overlooked Risks in AI and Browser-Based Work Environments 10:57 USAID Stops Collecting Devices from Ex-Employees, Exposing Gaps in Endpoint Security and Offboarding Supported by: https://www.huntress.com/mspradio/ https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
1 AI Boosts Cybersecurity, Microsoft Restructures Sales, and Europe Launches Docs to Rival Google 12:46
AI is increasingly enhancing efficiency in cybersecurity operations, but human expertise remains essential. A recent report from Enable reveals that while AI tools can significantly reduce analysis time for security alerts, a staggering 86% of these alerts still require human validation. This highlights the ongoing need for skilled analysts in the cybersecurity field, emphasizing that AI cannot operate autonomously without human oversight. The report underscores the importance of combining AI capabilities with human expertise to provide comprehensive security solutions. In Ireland, hiring in the IT and science sectors is experiencing a slowdown due to global economic uncertainties. Despite an overall increase in job vacancies, the latest Q1 jobs index indicates stagnation in these critical fields, reflecting a cautious approach among employers. The low unemployment rate and significant employment gains in 2024 contrast with the hiring freeze, suggesting that the volatility in the global economy is influencing hiring plans. This trend in Ireland may signal broader caution among multinational tech firms, particularly in sectors like cloud services and cybersecurity. Microsoft is restructuring its AI sales strategy to simplify its offerings, consolidating its six distinct solution areas into three. This move aims to streamline marketing efforts and enhance sales training, reflecting the evolving landscape of customer needs in the AI era. The changes suggest that Microsoft's current AI sales efforts may not be performing as expected, indicating that IT services firms should not assume AI products will sell themselves. Instead, a focus on sales enablement and clear value propositions is essential for success in this complex market. Blackpoint Cyber has launched a unified security platform called CompassOne, designed to enhance cybersecurity for organizations by integrating proactive and reactive measures. This platform aims to streamline operations and reduce costs while providing a comprehensive view of cybersecurity risks. Additionally, France and Germany have introduced a collaborative writing service called Docs, intended as a European alternative to Google Docs, emphasizing digital sovereignty. This initiative reflects a significant shift in how governments are becoming active players in the software ecosystem, potentially impacting IT service provision and vendor selection in Europe. Four things to know today 00:00 Automation Accelerates Cybersecurity, Yet Human Oversight and Hiring Caution in Ireland Signal Global Tech Headwinds 04:07 AI Growing Pains: Microsoft Restructures Sales and Reintroduces Recall, Highlighting the Challenge of Selling AI Outcomes 06:46 Blackpoint Cyber Launches CompassOne to Unify Security Posture for MSPs, Targeting Risk Visibility and Maturity Proof 08:52 France and Germany Launch Docs to Boost Digital Sovereignty, Signaling New Opportunities for IT Services Firms Supported by: https://www.huntress.com/mspradio/ https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
1 Harnessing Generative AI: Boosting Employee Productivity and Data Management with Hunter Jensen 26:34
Hunter Jensen, the founder and CEO of Barefoot Solutions, discusses the evolving landscape of artificial intelligence (AI) and its practical applications in business. Barefoot Solutions, a custom software development firm, has been at the forefront of technology innovations for over 20 years, adapting to trends from web development to machine learning and generative AI. Jensen emphasizes the importance of understanding specific use cases for AI, particularly in enhancing employee productivity and streamlining workflows. He highlights that while generative AI is currently a hot topic, traditional machine learning applications remain powerful tools for businesses. Jensen shares insights into how generative AI can transform existing information into various formats, making it particularly useful for tasks like document generation and data querying. He points out that many organizations struggle with outdated data systems and governance, which can hinder their ability to leverage AI effectively. By focusing on employee workflows and increasing efficiency, businesses can grow without necessarily hiring more staff, thus driving revenue and reducing costs. The conversation also delves into the importance of data governance and preparation for organizations looking to implement AI solutions. Jensen stresses that foundational data work is crucial for successful AI deployment, as poor data quality can lead to ineffective outcomes. He advocates for a strategic approach to data access, ensuring that employees have the right tools and permissions to utilize AI effectively while maintaining data security. Looking to the future, Jensen predicts a trend toward specialization among AI models, as companies seek to differentiate themselves in a competitive market. He believes that while the current landscape may seem saturated, the demand for specialized AI solutions will grow, leading to more tailored applications for various industries. As the technology continues to evolve, Jensen is optimistic about the potential for AI to drive significant advancements in business operations and decision-making. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
1 The Future of Managed Services: AI Integration and M&A Trends with Industry Experts with Abraham Garver and Howard Cohen 36:46
This episode features a deep dive into the evolving landscape of managed services, focusing on the insights of industry experts Howard M. Cohen and Abraham Garver. The discussion centers around the significant shift towards service-oriented models within the managed service provider (MSP) sector, highlighting the importance of artificial intelligence (AI) and the ecosystems that are driving growth. Cohen emphasizes the three main categories of services that are currently profitable for MSPs: managed services, project services, and the emerging field of AI-driven solutions. Cohen and Garver explore the challenges MSPs face in integrating AI into their offerings. While some MSPs are beginning to adopt AI technologies, many are still grappling with how to effectively implement these tools. Garver notes that the financial metrics of MSPs, such as EBITDA, remain largely unchanged despite the incremental benefits AI may provide. The conversation also touches on the potential commoditization of certain services, particularly in help desk operations, as AI technologies become more prevalent. The experts discuss the competitive landscape, particularly how larger, private equity-backed MSPs may have an advantage in leveraging AI due to their resources. Smaller MSPs may struggle to keep pace, leading to a potential widening of the gap between them and larger players. Cohen argues that AI could serve as a great equalizer for smaller MSPs if they can effectively automate processes and reduce reliance on human resources. Finally, the episode highlights the importance of peer groups and community support for MSPs looking to grow and adapt in this changing environment. Both Cohen and Garver agree that engaging with trusted peer networks can provide invaluable insights and strategies for navigating the complexities of the managed services market. The conversation concludes with a preview of an upcoming interview focused on practical applications of AI in enhancing productivity and streamlining workflows. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
IBM and Intel have recently reported their earnings, revealing significant challenges despite some positive figures. IBM exceeded earnings expectations with a revenue of $14.54 billion, but its net income fell sharply due to the U.S. government's cost-cutting measures, resulting in a loss of $100 million from canceled contracts. Meanwhile, Intel reported a net loss of $8 million, with stagnant revenues and a warning of potential layoffs as the company struggles to adapt to a competitive semiconductor market. Both companies face pressure to innovate and demonstrate value in a rapidly changing landscape. In the fintech sector, Alternative Payments has successfully raised $22 million to enhance automation and accessibility for managed service providers (MSPs). The company aims to address the unique billing challenges faced by MSPs, which often deal with recurring billing and slow payment cycles. With plans for international expansion, Alternative Payments is focused on building a comprehensive financial services platform that can significantly improve processing times for its clients. CyberVerify, a compliance platform developed by MSP Alliance, has announced enhancements to empower MSPs and software-as-a-service companies. The upgraded platform features a new user interface and a scoring model for measuring compliance maturity, along with an API for seamless integrations. These improvements aim to provide ongoing compliance visibility, moving away from traditional yearly audits, but the platform's success will depend on maintaining trust and independence in its scoring mechanisms. The episode also highlights emerging trends in AI, with OpenAI introducing a lightweight version of its ChatGPT tool and a new open-source text-to-speech model from Nary Labs. These developments reflect a shift towards more localized and controllable AI solutions that prioritize user trust. Additionally, Microsoft's Work Trend Index report indicates a growing reliance on digital labor, emphasizing the importance of the human-to-AI agent ratio in organizational success. The episode concludes with a discussion on the simplicity and modularity of technology, as exemplified by Slate Auto's upcoming electric pickup truck, which aims to disrupt the automotive market with its minimalist design. Four things to know today 00:00 Beneath the Earnings: IBM Faces Contract Fallout, Intel Shrinks While AI Still Lags—What MSPs Should Watch 05:32 From Cash Flow to Compliance: Two Platforms Aim to Automate the MSP Back Office—But Can They Deliver? 08:21 AI Goes Local: OpenAI, Dia, Meta, and LinkedIn Signal Shift Toward Speed, Trust, and Human-Like UX 11:46 Workforce Robots and Bare-Bones Pickups? This Week, Simplicity Steals the Show Supported by: https://getnerdio.com/nerdio-manager-for-msp/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
1 Maryland's New IT Tax, Microsoft's Copilot Revolution, and Cynomi's Cybersecurity Growth Surge 12:12
Maryland has introduced a new 3% sales tax on data and information technology services, set to take effect on July 1, 2025. This legislation expands the definition of taxable services to include essential IT offerings such as cloud storage, IT consulting, and cybersecurity. Experts warn that this tax could lead to increased costs for businesses, potentially discouraging innovation and prompting some to relocate to states with lower tax burdens. The implications of this tax extend beyond Maryland, signaling a potential trend where states may increasingly treat digital infrastructure as a taxable utility. The introduction of this tax is seen as a precedent that could influence other states to follow suit if Maryland's implementation does not face significant pushback. Managed Service Providers (MSPs) and IT vendors will need to adapt to the new landscape, as the tax could compress margins and impact client retention. Businesses may need to communicate effectively with clients about the reasons for price increases and demonstrate the value of their services to justify these hikes. Additionally, the complexity of compliance with the new tax regulations will require providers to ensure their billing systems can handle the nuanced categorization of services. In a related development, Microsoft has launched the Wave 2 spring release of its Microsoft 365 Copilot, which includes new features aimed at enhancing productivity through advanced AI capabilities. This update introduces an Agent Store for integrating third-party applications and tools that facilitate better management of AI agents. The enhancements signal Microsoft's commitment to embedding AI deeper into daily workflows, positioning Copilot as a platform that could redefine how work is conducted in organizations. Furthermore, Cynomi has secured $37 million in funding to enhance its cybersecurity platform, focusing on developing agentic AI capabilities. This investment reflects a broader shift in the cybersecurity market towards strategic, continuous security solutions rather than merely providing tools. As demand for such services grows, MSPs must adapt to meet the evolving needs of their clients, moving towards outcome-based and intelligent security solutions. The podcast emphasizes the importance of advocacy within the MSP community to influence future legislation and avoid being treated as commoditized services. Three things to know today 00:00 Maryland’s New 3% Sales Tax on IT Services Signals Broader Shift Toward Taxing Digital Infrastructure 05:58 Microsoft Expands 365 Copilot With AI Agents, Cross-App Search, and Agent Store in Major Spring Update 08:22 Cynomi Secures $37M Series B to Drive Agentic AI in Cybersecurity, Riding 3x ARR Growth and Rising MSP Demand Supported by: https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
1 Zendesk Shifts to Outcome-Based Pricing; CISA Faces Resignations Amid Budget Cuts and Cyber Threats 15:31
Zendesk has made a significant shift in its pricing model by moving away from traditional seat licenses to an outcome-based pricing structure. This change, articulated by CEO Tom Eggemeier, means that customers will only pay when an AI agent successfully resolves a business problem. This approach aligns with a broader industry trend towards consumption-based pricing, where costs are directly linked to the value delivered rather than the number of licenses or usage. As organizations increasingly adopt AI technologies, this model could reshape the software landscape, pushing providers to rethink their value propositions and focus on delivering tangible business outcomes. The Cybersecurity and Infrastructure Security Agency (CISA) is facing challenges as two high-ranking officials resign amid budget cuts that threaten to reduce its workforce by nearly 40%. The agency's Secure by Design initiative, aimed at enhancing software security, may be impacted by these changes, raising concerns about the future of national cybersecurity efforts. Additionally, CISA has halted the use of certain threat-hunting tools, which could further hinder its ability to address cyber threats effectively. The situation highlights the critical need for managed service providers (MSPs) to adapt their business models to incorporate security measures that align with evolving regulatory and customer demands. Kaseya and other companies are introducing AI-driven tools designed to enhance IT management and cybersecurity for managed service providers. Kaseya's Spring 2025 release includes features that automate workflows and improve user experience, while Cork Protection has launched a tool to help MSPs quickly assess cyber insurance policies. These innovations reflect a growing trend in the industry to leverage AI for operational efficiency and improved service delivery. As MSPs adopt these technologies, they can better position themselves to meet client needs and navigate the complexities of cybersecurity. OpenAI has partnered with The Washington Post to enable ChatGPT to summarize and link to the newspaper's reporting, marking a significant development in the relationship between AI and journalism. This collaboration aims to enhance the quality of information provided to users while raising questions about copyright and the reliability of AI-generated content. Despite OpenAI's advancements in research capabilities, concerns remain about the accuracy of AI in complex tasks. The partnership underscores the ongoing tension between the demand for high-quality information and the challenges of integrating AI into content creation and dissemination. Four things to know today 00:00 Zendesk Drops Per-User Pricing—Now It’s Pay When AI Gets the Job Done 03:56 Cyber Shakeup: CISA Faces Staff Exodus and Tool Loss While Pentagon Tightens Software Security Standards 06:52 From Cyber Orchestration to Frontline AI: New Releases Highlight MSP-Centric Innovation Across the Ecosystem 10:35 As OpenAI Partners with Major Newsrooms, Benchmark Reveals Deep Research Still Struggles with Accuracy Supported by: https://timezest.com/mspradio/ https://www.huntress.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
1 Ransomware Hits SMBs Hard, Google OAuth Exploited, Gladinet's Security Flaw, and AI Scraping Issues 15:27
Ransomware attacks targeting small and medium-sized businesses (SMBs) have reached alarming levels, with a recent UK government survey revealing that 1% of organizations reported such incidents, affecting approximately 19,000 entities. This marks a significant increase from the previous year, highlighting a troubling trend where nation-state actors are increasingly focusing on SMBs due to their often inadequate cybersecurity measures. The survey also indicates a decline in board-level cybersecurity responsibility, with only 27% of businesses having a cyber specialist on their board, down from 38% four years ago. As the frequency of ransomware incidents decreases, the cost per incident is rising, emphasizing the need for resilience-focused security measures. In addition to ransomware, a vulnerability in Google's OAuth system has been exploited by phishers to create sophisticated attacks that mimic legitimate emails from Google. This DKIM replay phishing attack allows hackers to bypass security checks, making it difficult for users to detect scams. A notable case involved a developer receiving a fraudulent email that appeared to be a legitimate security alert. This incident underscores the importance of updating security awareness training, as traditional methods may not adequately prepare users for such advanced phishing techniques. Another significant security concern arose from a flaw in Gladinet's Centristack file-sharing platform, which allows remote code execution due to a deserialization issue linked to hard-coded cryptographic keys. This vulnerability has already been exploited in multiple cases, raising alarms within the cybersecurity community. Gladinet has advised customers to upgrade or change their keys to mitigate potential threats. Additionally, Microsoft acknowledged a flaw in its Intune device management tool that inadvertently allowed unauthorized Windows 11 upgrades, prompting organizations to revert affected devices. On a different note, Wikipedia has partnered with Kaggle to create a machine-readable dataset of its content for training AI models, addressing the challenges posed by content scraping. This initiative aims to manage the rising costs associated with non-human traffic while protecting contributors' rights under Creative Commons licensing. Meanwhile, concerns have emerged regarding the impact of AI on human intelligence, with studies indicating that reliance on AI tools may inhibit critical thinking skills, particularly among younger users. As organizations navigate the complexities of AI integration, the need for resilient systems that can adapt to these changes becomes increasingly critical. Four things to know today 00:00 Ransomware Evolves: Targeting Improves, Board Accountability Wanes, and SMBs Face Growing Geopolitical Risk 03:32 Secure by Default? Not This Week — Google, Microsoft, and Gladinet Say Otherwise 07:32 Wikipedia Feeds the AI Beast—But Wants to on Its Own Terms 10:04 AI Overload: How Education, Cognitive Skills, and Enterprise Strategy Are Buckling Under Pressure Supported by: https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship https://getflexpoint.com/msp-radio/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
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Business of Tech: Daily 10-Minute IT Services Insights
Small to medium-sized businesses (SMBs) are increasingly turning to third-party service providers to enhance their capabilities in artificial intelligence (AI) and hybrid cloud solutions. A recent Forrester report, commissioned by Crayon, indicates that 31% of surveyed leaders from Australia, New Zealand, India, and Southeast Asia plan to combine in-house teams with external providers to improve their AI capabilities within the next year. The report highlights a significant interest in AI, with 83% of respondents experimenting with free AI tools, although many are still in the exploration phase rather than implementation. Additionally, 87% of businesses are increasing their budgets for third-party services, signaling a shift towards advisory and pilot projects rather than traditional managed services. In Europe, there is a growing trend among customers to seek alternatives to U.S. cloud service providers due to concerns over reliability, pricing, and data security. Discussions at the recent KubeCon EU event revealed a tripling of inquiries for local cloud solutions, with companies like NextCloud gaining traction. The dominance of major players like Amazon Web Services, Microsoft, and Google, which control about 70% of the European cloud market, is being challenged as organizations question their control over data and consider a transition to trusted local providers. Meanwhile, U.S. manufacturing sentiment is declining, with many manufacturers bracing for recession-like conditions amid ongoing trade tensions. Surveys indicate a significant drop in optimism among factory owners, with the New York Federal Reserve reporting one of the lowest outlooks in over two decades. Although manufacturing output saw a slight increase in March, the overall landscape remains volatile, with future hiring intentions at their lowest since 2016. This juxtaposition of rising output against declining sentiment underscores the complexities facing the manufacturing sector. Lastly, Synology is tightening its grip on hardware by implementing restrictions on the use of third-party hard drives in its future network-attached storage devices. Starting in 2025, only Synology-branded drives and those certified by the company will be supported for full functionality. This move raises concerns about vendor lock-in, particularly for managed service providers (MSPs) who have relied on Synology for its reliability and ease of use. Additionally, a cautionary tale emerges from U.S. Defense Secretary Pete Hegseth's misuse of Signal for sharing sensitive military information, highlighting the importance of operational security and the need for a strong cybersecurity culture within organizations. Three things to know today 00:00 Tech Tides Are Shifting: SMBs Want Advice, Europe Wants Control, and U.S. Industry Feels the Strain 05:58 Hard Drives Locked Out: Synology Tightens the Rules, and MSPs Might Rethink Their NAS Game 07:32 He Did It Again: Hegseth’s Signal Habit Raises the Stakes for Cybersecurity Culture Supported by: https://www.huntress.com/mspradio/ https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0 All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
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Business of Tech: Daily 10-Minute IT Services Insights
1 How AI is Transforming Medical Translation: A Translator's Journey and Strategies with Jason Willis Lee 15:51
Jason Willis Lee, a specialized medical translator, discusses the impact of AI on the translation industry, particularly in the medical field. With a background in medicine and extensive experience in translating clinical trials, medical reports, and academic research, he has witnessed firsthand the disruption caused by AI technologies. While machine translation tools like Google Translate and DeepL have improved significantly, they still struggle with nuances and specialized terminology, which are crucial in medical translation. As a result, Willis Lee emphasizes the importance of human oversight in the translation process, particularly through post-editing of machine-generated content. The conversation delves into the evolving landscape of the translation industry, where generalist translators are increasingly being squeezed out due to the rise of AI. Willis Lee notes that many translators are facing reduced income and job opportunities, particularly those who do not specialize in niche areas. He advocates for the necessity of niching down to survive in this changing environment, suggesting that specialized translators in fields like medical translation and linguistic validation will have better prospects than generalists. Willis Lee also shares insights into his own career trajectory, highlighting the importance of investing in professional development and adapting to industry changes. He discusses the shift from high-volume, low-cost translation work to low-volume, high-value projects, encouraging aspiring translators to specialize early in their careers. He believes that those who can effectively leverage AI tools while maintaining a human touch will thrive, as they can offer a hybrid service that combines efficiency with quality. Finally, he reflects on the opportunities that AI presents, arguing that it can enhance productivity and create new revenue streams for translators. By diversifying their services and exploring areas like consulting, affiliate marketing, and podcasting, translators can adapt to the changing landscape and find success. Willis Lee's perspective underscores the importance of resilience and innovation in navigating the challenges posed by AI in the translation industry. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
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Business of Tech: Daily 10-Minute IT Services Insights
1 AI Governance Insights: Legal, Ethical, and Data Strategies for Managed Service Providers with Brad Gross and Juliette Powell 39:19
The podcast features a discussion on the intersection of artificial intelligence (AI), law, and ethics, with insights from attorney Brad Gross and AI governance expert Juliette Powell. As AI becomes increasingly integrated into the services provided by managed service providers (MSPs) and technology companies, the risks associated with compliance and unintended bias are growing. The conversation explores how businesses can navigate legal pitfalls while developing responsible and transparent AI strategies, emphasizing the importance of accountability and ethical considerations in AI deployment. Juliette Powell highlights the need for organizations to establish AI governance frameworks that are adaptable to evolving technologies. She questions the notion of what is considered "ethically sound" and emphasizes the importance of understanding the organizational culture and the people using AI tools. The discussion reveals that many employees do not utilize AI tools effectively, leading to gaps in implementation and understanding. This sets the stage for a deeper exploration of the responsibilities that organizations must take on as they integrate AI into their operations. Brad Gross addresses the legal implications of AI, particularly concerning privacy and intellectual property. He stresses that while MSPs can delegate tasks to AI, they cannot delegate responsibility. This means that organizations must maintain a human element in their AI strategies to mitigate risks. The conversation also touches on the current lack of comprehensive laws governing AI in the U.S., with a focus on the need for transparency and disclosure regarding data usage in AI systems. The episode concludes with a discussion on the importance of accountability within organizations. Both experts agree that having a designated individual or team responsible for AI governance is crucial for success. They emphasize that MSPs should manage client expectations by clarifying the shared responsibilities in AI compliance. This collaborative approach is essential for navigating the complexities of AI integration and ensuring that organizations can leverage technology effectively while adhering to legal and ethical standards. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
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Business of Tech: Daily 10-Minute IT Services Insights
A federal judge has ruled that Google acted illegally to maintain a monopoly in online advertising technology, which could lead to significant changes within the company. The ruling, made by Judge Leone Branchima of the U.S. District Court for the Eastern District of Virginia, found that Google unlawfully built dominance in the ad tech market, impacting tools used by publishers and the software facilitating advertising transactions. This decision is part of a broader regulatory effort to rein in the power of major tech companies, with the Justice Department also targeting Apple and Amazon for similar practices. Google, which holds an 87% market share in ad selling technology, plans to appeal the ruling, asserting that its ad tools are beneficial for publishers. The implications of this ruling extend beyond Google itself, as it directly affects the marketing and customer acquisition strategies of IT service providers (MSPs) that rely on Google's advertising infrastructure. The court's decision could trigger a lengthy appeals process, and any operational changes may take years to implement. However, the ruling marks a significant moment for Google, indicating that its business practices may soon face substantial scrutiny and potential restructuring. In addition to the Google ruling, the podcast discusses various new tools and technologies aimed at enhancing cybersecurity and compliance for MSPs. Notable announcements include Google’s launch of a new security platform called Google Unified Security, which integrates various security features into a single solution, and HPE Aruba Networking Central's expanded cloud features for managed service providers. These developments highlight the increasing focus on integrated AI-enhanced and compliance-ready security solutions, emphasizing the need for MSPs to align these tools with real client needs rather than simply adopting them as product features. The episode also explores Apple's innovative approach to artificial intelligence, which prioritizes user privacy by utilizing synthetic datasets for training AI models. This method allows Apple to refine its AI outputs while keeping user data on the device, aligning with privacy regulations. The podcast concludes by addressing the evolving landscape of IT service delivery, urging providers to reconsider outdated technologies and prepare for the integration of AI in their operations, while also emphasizing the importance of security and compliance in this transition. Four things to know today 00:00 Google Loses in Court— And That Could Matter for How MSPs Market Themselves 03:39 AI, Compliance, and a Lot of New Toys—But Are These the Tools Your Clients Actually Need? 06:34 Can Privacy-First AI Win? Apple’s New Approach Dares to Be Different 08:23 Old Tech Out, Smart AI In: What MSPs Need to Rethink Before It’s Too Late Supported by: https://www.huntress.com/mspradio/ https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0 All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
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Business of Tech: Daily 10-Minute IT Services Insights
1 CVE Program Saved, CISA Nomination Blocked, OpenAI's AI Models Released, SolarWinds Goes Private 14:58
The U.S. government has renewed funding for the Common Vulnerabilities and Exposures (CVE) Program, a critical database for tracking cybersecurity flaws, just hours before its funding was set to expire. Established 25 years ago, the CVE program assigns unique identifiers to security vulnerabilities, facilitating consistent communication across the cybersecurity landscape. The renewal of funding comes amid concerns that without it, new vulnerabilities could go untracked, posing risks to national security and critical infrastructure. In response to the funding uncertainty, two initiatives emerged: the CVE Foundation, a nonprofit aimed at ensuring the program's independence, and the Global CVE Allocation System, a decentralized platform introduced by the European Union. In addition to the CVE funding situation, Oregon Senator Ron Wyden has blocked the nomination of Sean Planky to lead the Cybersecurity and Infrastructure Security Agency (CISA) due to the agency's refusal to release a crucial unclassified report from 2022. This report details security issues within U.S. telecommunications companies, which Wyden claims represent a multi-year cover-up of negligent cybersecurity practices. The senator argues that the public deserves access to this information, especially in light of recent cyber threats, including the SALT typhoon hack that compromised sensitive communications. The cybersecurity landscape is further complicated by significant layoffs at CISA, which could affect nearly 40% of its workforce, potentially weakening U.S. national security amid rising cyber threats. Recent cuts have already impacted critical personnel, including threat hunters, which could hinder the agency's ability to share vital threat intelligence with the private sector. Meanwhile, the Defense Digital Service at the Pentagon is facing a mass resignation of nearly all its staff, following pressure from the Department of Government Efficiency, which could effectively shut down the program designed to accelerate technology adoption during national security crises. On the technology front, OpenAI has released new AI reasoning models, O3 and O4 Mini, but notably did not provide a safety report for the new GPT-4.1 model, raising concerns about transparency and accountability in AI development. The lack of a safety report is particularly alarming as AI systems become more integrated into client-facing tools. Additionally, SolarWinds Corporation has been acquired by Ternerva Capital, prompting managed service providers (MSPs) to reassess their dependencies on SolarWinds products and consider the implications for product roadmaps and support guarantees. Four things to know today 00:00 From Panic to Pivot: U.S. Saves CVE Program at the Eleventh Hour 04:17 A Cybersecurity Meltdown: One Senator Blocks, Another Leader Quits, and a Whole Pentagon Team Walks Out 08:54 OpenAI Just Leveled Up AI Reasoning—But Left Out the Fine Print 11:45 SolarWinds Is Private Again: What That Means for MSPs Watching the Roadmap Supported by: https://www.huntress.com/mspradio/ https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0 All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
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Business of Tech: Daily 10-Minute IT Services Insights
1 Wage Inflation Trends, Remote Work Insights, and Retention Strategies for MSPs in 2025 with Peter Kujawa 22:51
Peter Kujawa from Service Leadership discusses the findings of the 2025 Annual IT Solution Provider Compensation Report, focusing on the trends in wage inflation and employee retention within the managed service provider (MSP) sector. The report reveals that wage inflation peaked in 2022 but has since improved, largely due to the cooling off of the remote work trend and significant layoffs in the tech industry. This shift has led to a more stable job market, particularly in the U.S. and Australia, while Europe continues to experience stubborn wage inflation. The conversation also delves into the current state of remote work, revealing that only 9.6% of employees are working fully remotely, while 42.6% are exclusively in the office. Kujawa notes that hybrid work models are likely to persist, especially among national and international MSPs. The data indicates that companies that maintained remote work longer faced more challenges when transitioning back to the office, highlighting the importance of flexibility in modern work environments. Retention rates are another critical focus, with the report indicating that employees with one to three years of experience have a significantly higher turnover rate compared to those with eight years or more. Kujawa emphasizes the importance of structured onboarding and mentorship programs to improve retention, particularly for new employees and managers. He points out that investing in training and support for new managers is equally crucial, as their turnover rates are alarmingly high. Finally, the discussion touches on the relationship between employee retention and profitability. The report shows that the best-performing MSPs tend to pay lower salaries but offer higher performance-based incentives, creating a more enjoyable work environment. This trend suggests that MSPs need to rethink their compensation structures, focusing on performance pay and aligning incentives with factors that employees can control, such as productivity and customer satisfaction, rather than broader financial metrics like EBITDA. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
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Business of Tech: Daily 10-Minute IT Services Insights
1 AI Code Hallucinations Risk Security, Intel Sells Altera, SSL Certificates Shortened, Tariffs Return 13:31
AI-powered code generation tools are raising significant security concerns within the software supply chain. Recent research indicates that a notable percentage of package suggestions from both commercial and open-source models are non-existent, a phenomenon referred to as "hallucination." This issue allows malicious actors to exploit these fictitious package names by uploading harmful software to package registries, a tactic known as slop-squatting. Experts emphasize the importance of manual verification and the use of dependency scanners to mitigate these risks, highlighting that developers must rigorously test AI-generated code in isolated environments before deployment. In the tech industry, Intel has made headlines by selling a 51% stake in its programmable chip business, Altera, to private equity firm Silverlake for $4.46 billion. This decision comes after Intel's acquisition of Altera for $16.7 billion in 2015, reflecting a significant drop in valuation. The move is part of a broader strategy to sharpen focus and strengthen the company's balance sheet amid ongoing challenges in the semiconductor market. Despite retaining a minority stake in Altera, Intel's actions raise questions about its ability to compete effectively in critical areas like AI-optimized silicon. Another pressing issue is the impending reduction of the maximum lifespan for SSL and TLS certificates, which will be cut to just 47 days by 2029. This change, supported by major tech companies, aims to enhance digital security by minimizing risks associated with compromised certificates. The transition will require automated and integrated certificate management solutions to keep pace with the new renewal cycles, emphasizing the need for proactive risk management in the evolving threat landscape. Lastly, the reinstatement of tariffs on electronics, including smartphones and laptops, is set to impact the tech industry significantly. The U.S. government aims to encourage domestic manufacturing, but the unpredictability of trade policies complicates planning for businesses. As companies navigate these challenges, they must adopt flexible strategies that account for ongoing volatility in the supply chain and procurement processes, ensuring they remain responsive to changing market conditions. Four things to know today 00:00 Copy, Paste, Compromise? Why AI Code Suggestions Could Lead to Big Security Problems 04:45 Altera Is Out, $8.75B Is In—But Intel’s Chip Future Is Still in Question 06:46 Got 47 Days? Why Your SSL Certificates Just Got a Whole Lot Needier 08:14 One More Time with Feeling: Tech Tariffs Are Back, and the Forecast Is Still Chaos Supported by: https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship https://getflexpoint.com/msp-radio/ Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0 All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
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Business of Tech: Daily 10-Minute IT Services Insights
1 Economic Turmoil: Tariffs Hit Small Businesses Hard While CIOs Push Cloud Spending Beyond Limits 18:03
The podcast discusses the significant impact of recent tariff policies on the technology sector and small businesses in the U.S. Consumer sentiment has sharply declined, with a notable 11% drop reported in April, driven by fears of rising inflation and economic uncertainty. The Trump administration's decision to exempt certain electronics from new tariffs has not alleviated concerns, as many CIOs are pausing IT projects due to budget disruptions. This uncertainty is expected to trickle down to mid-market IT and small to medium-sized businesses (SMBs), leading to deferred spending and hiring freezes. Small businesses are particularly feeling the strain, as highlighted by the National Federation of Independent Business (NFIB), which reported a decline in its Small Business Optimism Index. Business owners are increasingly worried about the economic climate, with many citing taxes and labor quality as primary concerns. A Reddit thread among small business owners revealed fears of significant price increases due to tariffs, with some reporting staggering import fees that could jeopardize their operations. This sentiment reflects a broader trend of panic among small businesses, which are core customers for many service providers. The podcast also touches on the intersection of politics and cybersecurity, particularly in light of recent executive orders signed by President Trump targeting former officials and a cybersecurity firm. The actions have created a chilling effect within the cybersecurity industry, with many organizations hesitant to speak out against government actions due to fears of retaliation. This situation raises concerns about the neutrality of the cybersecurity sector and the potential for political pressures to influence technology decisions. Finally, the discussion shifts to cloud spending, which has exceeded initial budgets for many CIOs. Despite the overspend, a majority of respondents in a recent survey reported net savings from cloud adoption, indicating that the value proposition remains intact. Managed service providers (MSPs) are positioned to help organizations optimize their cloud investments and manage costs effectively. The podcast emphasizes the need for providers to adapt to the changing landscape, offering strategic guidance and support to clients navigating these turbulent times. Four things to know today 00:00 Tariffs Up, Sentiment Down: Why Tech Spend May Be the Next to Stall 05:22 Small Businesses Are Hurting—and MSPs Need to Help More Than Ever 09:42 Politics Meets Cybersecurity as Trump’s Orders Stir Fear and Silence 12:46 CIOs Blow Past Cloud Budgets, Giving MSPs a Bigger Seat at the Table Supported by: https://www.huntress.com/mspradio/ https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0 All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
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Business of Tech: Daily 10-Minute IT Services Insights
1 Revolutionizing Solar Installations: Autonomous Robots Transforming the Industry with David Lincoln 19:39
David Lincoln from Rosendin discusses the development of an innovative autonomous robot designed for solar panel installations. The robot, which features a robotic arm mounted on a track-mounted chassis, was conceived to address the labor-intensive and physically demanding nature of installing heavy photovoltaic (PV) modules. The idea originated after Lincoln observed robotic arms in a PV module manufacturing facility, leading to a collaboration with an R&D team to create a prototype that could operate autonomously, significantly reducing the need for human labor while enhancing safety and efficiency on solar farms. The autonomous robot operates alongside two carriers that transport the solar panels, allowing for a streamlined installation process. As one carrier is emptied, the robot can switch to the other, ensuring a continuous workflow. This system not only reduces the number of workers needed on-site—from a typical crew of four to just two—but also minimizes the physical strain on workers who would otherwise have to lift and transport heavy modules. The robot's design incorporates safety features such as emergency stop buttons and sensors to prevent accidents, making it a valuable addition to the workforce rather than a replacement. Lincoln emphasizes that the goal of the robot is to complement human workers rather than replace them. The technology allows for a more efficient installation process, which can lead to significant time and cost savings on large-scale solar projects. The robots are designed to operate in remote locations, where labor can be scarce, and their autonomous capabilities help mitigate logistical challenges associated with transporting workers to and from job sites. Looking ahead, Lincoln envisions further applications for the technology, including potential partnerships with major manufacturers to mass-produce the robots for broader use in the industry. The team is also exploring additional functionalities, such as integrating ground-penetrating radar or mowing capabilities into the carriers. By continuously refining the technology and seeking new opportunities, Rosendin aims to remain at the forefront of innovation in the renewable energy sector. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
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Business of Tech: Daily 10-Minute IT Services Insights
1 Navigating Market Turbulence: Tariffs, AI Opportunities, and Flexible Billing for MSPs with Karl Palachuk and Jay McCall 39:08
The latest market turbulence has raised concerns about the impact of tariffs on business deals and the potential for artificial intelligence (AI) to serve as a lifeline for companies striving to do more with less. With tariffs on Chinese goods recently increased to 125% and a 90-day pause on other tariffs, the uncertainty in the market is palpable. Industry experts Jay McCall and Karl Palachuk discuss the implications of these changes, emphasizing the need for IT solution providers to adapt their strategies and focus on client relationships during these challenging times. Karl highlights the importance of becoming a trusted advisor to clients, especially during economic downturns. He encourages providers to engage in regular conversations with their clients to understand their needs and concerns. This proactive approach can help businesses navigate the current landscape, as some clients may be looking to invest in technology to gain a competitive edge when the market stabilizes. Jay echoes this sentiment, drawing parallels to past economic crises and noting that while some projects may be delayed or canceled, opportunities for digital transformation, particularly in AI, may arise. The discussion also touches on the risks associated with standardization in pricing and hardware delivery. As supply chain issues become more pronounced, the reliance on standardized hardware may become a liability for managed service providers (MSPs). Instead, the experts suggest focusing on the outcomes and results that clients desire, rather than the specific systems used to achieve those results. This shift in perspective could allow MSPs to remain competitive and relevant in a rapidly changing environment. Finally, the conversation emphasizes the need for flexibility in business models as uncertainty looms. While clients may seek shorter contracts or more adaptable pricing structures, providers are cautioned against lowering prices to compete. Instead, maintaining the value of services and fostering strong client relationships will be crucial for MSPs to weather the storm and emerge stronger when the economy rebounds. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
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Business of Tech: Daily 10-Minute IT Services Insights
1 AI Crawlers Threaten Open Source, Microsoft Recall Launch, and IT Budget Cuts Amid Tariff Uncertainty 14:24
Microsoft is rolling out a preview of its new feature called Recall, which captures screenshots of user activity on CoPilot Plus PCs. This feature, initially intended for launch alongside CoPilot Plus PCs, faced delays due to security concerns. Users must opt-in to save snapshots with Recall and can pause the feature at any time. This development raises important questions about data ownership and how organizations should approach the use of scraped data, especially as automated bots increasingly threaten the sustainability of open-source projects like Wikimedia. The podcast also discusses the impact of tariffs on IT budget planning, with IDC lowering its projected growth in global IT spending for 2025 from 10% to 5%. Many companies are experiencing uncertainty in their budgets, leading to spending cutbacks. CIOs are advised to prepare for various potential tariff scenarios, particularly as technology prices for devices are expected to be affected. The ongoing cuts in federal jobs are also impacting Managed Service Providers (MSPs), prompting them to diversify their client bases and adapt to changes in the federal market. In the cybersecurity realm, CyberFox has announced a strategic integration with Synchro to enhance security and operational efficiency for MSPs. This partnership aims to simplify security tools for providers, allowing them to increase security without sacrificing efficiency or budget. Additionally, Cohesity has expanded its partnership with Google Cloud to improve cyber resilience and data insights for organizations facing cyber threats, emphasizing that cybersecurity is becoming an essential infrastructure rather than an add-on. The episode concludes with insights from the 2025 AI Index, highlighting advancements in AI model efficiency and a notable increase in AI incidents. The report indicates a growing divide in AI optimism between the U.S. and China, with significant investment in AI continuing in the U.S. The discussion also touches on the importance of backward compatibility in Wi-Fi technology, illustrating how innovation and stability are crucial for modern IT services. The podcast encourages listeners to consider how to implement guardrails for customers while leveraging stability as a competitive differentiator. Four things to know today 00:00 Web Bots Are Taking Your Data—And Now Recall Wants to Watch Too 03:23 IDC Slashes IT Growth Forecast Over Tariffs While MSPs Grapple with Federal Market Contraction 06:34 Security’s Getting Easier to Buy—But Harder to Sell as Strategy 08:49 AI Innovation and Wi-Fi Stability: The Twin Pillars of Modern IT Strategy Supported by: https://syncromsp.com/ Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0 All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
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Business of Tech: Daily 10-Minute IT Services Insights
1 Tariff Whiplash Fuels Hardware Surge; Google, Anthropic, and Dell Innovate in AI and Cybersecurity 14:11
Tariff whiplash has led to a significant surge in hardware shipments, particularly in the PC market, as manufacturers rush to deliver products ahead of impending tariffs. In the first quarter of 2025, PC shipments in the United States increased by 9.4%, with notable growth in both notebook and desktop shipments. Companies like Lenovo and HP have ramped up their shipments to the U.S. in anticipation of cost hikes, while a recent Canalys poll indicates that many small and mid-sized business customers are unaware of the end of support for Windows 10, which could lead to higher costs when they refresh their PC fleets. The potential reimposition of tariffs could significantly impact consumer demand, forcing prioritization of essential spending. Amidst these developments, Google has introduced Google Workspace Flows, a tool designed to automate complex processes using artificial intelligence. This feature allows users to create custom workflows without coding, enhancing productivity. Additionally, Anthropic has launched a premium tier for its AI service, Claude, aimed at power users who require higher usage limits. Dell has also announced updates to its storage and server lines to better support AI workloads, indicating a broader trend of integrating AI into business operations. Cybersecurity remains a critical concern, with a report from WatchGuard Technologies highlighting a 94% increase in network malware detections. This surge reflects the growing sophistication of cybercriminals, who are shifting from volume-based attacks to more precise and targeted strategies. The report emphasizes the need for proactive cybersecurity measures as traditional defenses are increasingly challenged by evolving tactics. Providers must adapt their responses to this new landscape, focusing on navigating complexity for their customers. The podcast also discusses the evolving business models of partners in the IT sector, with a significant shift towards services rather than hardware sales. A Canalys survey indicates that hardware will only account for 13% of profitability by 2025, as partners increasingly seek profit-rich services like consulting and managed services. This evolution suggests that the future of IT sales will hinge on wrapping hardware with services, lifecycle management, and AI integration, rather than solely reselling products. The current surge in hardware sales is seen as a reaction to policy uncertainty, with long-term strategies needing to pivot towards recurring services and consultative models. Three things to know today 00:00 Tariff Whiplash Drives Hardware Surge, But Canalys Finds Partners Pivoting to Services for Long-Term Growth 07:07 AI Means Business Now—Google Automates Workflows, Anthropic Boosts Power Users, and Dell Powers It All 09:59 Hackers Get Smarter, Not Louder: WatchGuard Warns of a Shift from Malware Volume to Malware Precision Supported by: https://www.huntress.com/mspradio/ https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0 All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
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Business of Tech: Daily 10-Minute IT Services Insights
Experts in artificial intelligence (AI) express optimism about its potential, yet public sentiment reveals a significant trust gap, with many feeling anxious and lacking control over AI's role in their lives. A recent survey indicates that while 79% of Generation Z engages with AI tools, only 27% are hopeful about their benefits. This disconnect is further emphasized by Shopify's new hiring policy, which requires employees to justify why they cannot use AI for their tasks before seeking additional resources. This shift reflects a broader trend in the tech industry, where AI adoption is becoming a mandate, despite public skepticism. Cisco's 2025 Data Privacy Benchmark Study highlights the growing complexity of privacy issues as organizations increasingly rely on AI. The study shows that 86% of privacy professionals support legislation that enhances privacy, and 96% believe that investments in privacy yield positive returns. However, concerns about the risks associated with generative AI persist, emphasizing the need for organizations to align their data governance and AI initiatives to build consumer trust. This integration of privacy into AI strategies is crucial for long-term customer relationships. A recent incident involving a journalist's accidental access to a sensitive military group chat underscores the vulnerabilities of consumer technology in government operations. The error was attributed to a Siri feature that mistakenly updated contact information, leading to a significant breach of operational trust. This incident serves as a reminder of the potential consequences when AI assistance is not properly managed, highlighting the importance of maintaining security protocols in sensitive environments. In the realm of cloud technology, Nerdio has launched an updated management platform aimed at enhancing the efficiency of Microsoft Cloud services. The new version introduces advanced tools for planning, migration, and cost optimization, addressing the growing demand for better management capabilities. Meanwhile, Enable has enhanced its platform to improve cyber resiliency for Microsoft Cloud users, incorporating machine learning to monitor user behavior and detect anomalies. These developments reflect a broader trend of integrating advanced technologies to optimize cloud management and security, emphasizing the need for ongoing innovation in the industry. Four things to know today 00:00 Experts Love AI, the Public Isn’t So Sure—and Shopify’s Making It Mandatory 04:35 Privacy Pays Off—But AI Is Raising the Stakes, Says Cisco’s Global Report 06:26 Siri-Driven Contact Update Blamed for Journalist's Accidental Access to Military Group Chat 07:42 Two Conferences, One Goal: Making Microsoft Cloud Easier, Cheaper, and Safer Supported by: https://getnerdio.com/nerdio-manager-for-msp/ Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0 All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
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Business of Tech: Daily 10-Minute IT Services Insights
1 Kaseya's MSP Insights, Apple Encryption Case, and AI Breakthroughs from Meta, Google, and Microsoft 14:22
Kaseya's 2025 Global MSP Benchmark Report reveals that cybersecurity has emerged as a crucial revenue driver for managed service providers (MSPs), with 67% of respondents identifying it as one of their fastest-growing revenue categories. The report highlights that 76% of MSPs recognize their clients' primary concern is security, emphasizing the need for integrating cybersecurity into service offerings. Additionally, operational efficiency is paramount, with 95% of MSPs acknowledging the necessity of connecting their tools for smoother operations. The report also notes a rise in co-managed IT services, with 61% of executives reporting year-over-year revenue growth in this area. The ongoing legal battle between Apple and the UK Home Office over encryption access has taken a significant turn, as the Investigatory Powers Tribunal has denied the government's request for complete secrecy. This ruling allows for public disclosure of the case, which stems from a technical capability notice requiring Apple to provide backdoor access to encrypted data for UK law enforcement. The tribunal's decision underscores the importance of transparency in legal proceedings, particularly concerning national security and private sector data protection practices. In the realm of artificial intelligence, the Trump administration has issued new guidance for AI use and acquisition in government, replacing previous directives from the Biden administration. This guidance includes a 200-day deadline for creating a web-based repository of AI procurement tools and emphasizes risk management practices for high-impact AI use cases. Analysts have raised concerns about the implementation of these directives, particularly regarding the commitment of the Department of Government Efficiency to adhere to the established framework. Meta has launched its latest AI models, Llama 4, which enhance its AI Assistant across various platforms, while Google has introduced Gemini 2.5 Pro, its most advanced AI model to date. Microsoft has also updated its AI assistant, CoPilot, with new features that enhance personalization and task management capabilities. Meanwhile, companies like Zoom, Enable, and DNSFilter are making strategic moves to integrate AI into their services, reflecting the growing trend of AI adoption in the tech industry. Framework has temporarily suspended sales of certain laptop models in the U.S. due to new tariffs, highlighting the impact of global trade policies on consumer electronics. Four things to know today 00:00 Kaseya's MSP Report: Cybersecurity Growth, M&A Plans, and the Fight to Keep Clients 03:33 Apple Encryption Fight Goes Public While New AI Guidelines Roll Out in Government 06:10 Meta Debuts Llama 4, Google Launches Gemini 2.5 Pro, and Microsoft Updates Copilot – What IT Needs to Know 08:55 Framework Pauses Laptop Sales Due to Tariffs While Zoom, N-able, DNSFilter, and SentinelOne Make Strategic Plays Supported by: https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship https://www.huntress.com/mspradio/ Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0 All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
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Business of Tech: Daily 10-Minute IT Services Insights
1 Tariffs Spark Trade War: Small Businesses Face Cuts, Tech Spending Slumps Amid Economic Uncertainty 16:48
Tariffs imposed by the Trump administration have ignited a trade war, leading to significant economic repercussions for small businesses and the tech sector. The new tariffs, described as potentially the largest since World War I, have raised concerns about a looming recession, with estimates suggesting a 60% risk of economic downturn this year. The stock market reacted negatively, losing approximately $6 trillion in just two days following the announcement. Business leaders, including Restoration Hardware's CEO, have expressed shock at the immediate impact on their companies, with many small businesses facing funding freezes and staffing cuts. As small businesses grapple with the fallout from these tariffs, they are experiencing a surge in customer cancellations and increased financial vulnerability. The National Federation of Independent Businesses reports a decline in optimism among small business owners, who are now accumulating credit card debt and facing challenges in adjusting their supply chains. The Small Business Administration's decision to cut its workforce by over 40% raises further concerns about the support available for struggling enterprises. Meanwhile, the European Union is preparing to respond to the tariffs, potentially affecting major U.S. tech companies. The tech sector is also feeling the strain, with the International Data Corporation warning that U.S. tariffs could halve global IT spending over the next six months. Originally forecasting a 10% growth in IT spending, IDC has revised its expectations downward to 5%. The tariffs are expected to raise technology prices and disrupt supply chains, leading to increased costs for consumers. For instance, the price of the iPhone 16 Pro could rise significantly due to the new tariffs on Chinese goods, forcing companies like Apple to adjust their pricing strategies. Despite a solid jobs report indicating economic growth, the tech sector has seen a decline in job numbers, particularly in tech services and telecommunications. Microsoft has paused data center projects due to oversupply and is reassessing its investments in AI infrastructure. This cautious approach reflects broader concerns about the profitability of AI investments amid competition from lower-cost alternatives. As businesses navigate this uncertain landscape, the need for strategic adjustments in IT spending and supply chain management becomes increasingly critical for both small businesses and tech providers. Four things to know today 00:00 Tariffs Shake Small Businesses: Brace for Shifting Client Budgets and IT Spending Cuts 05:36 IT Prices on the Rise – Adapting to the New Reality 09:25 Solid Jobs Report Masks Tech Sector Woes: Staffing Challenges Loom Amid Economic Growth 11:44 Microsoft’s Data Center Pause: AI Investments Getting a Reality Check? Supported by: https://getflexpoint.com/msp-radio/ https://www.huntress.com/mspradio/ Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0 Four things to know today All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
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مشابه Business of Tech: Daily 10-Minute IT Services Insights
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Technical interviews about software topics.
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Windows Weekly is about more than Windows. Veteran Microsoft insiders Paul Thurrott and Richard Campbell join Leo for a deep dive into the most valuable company in the world. From consumer to enterprise, AI to Xbox, Windows Weekly is the only Microsoft podcast you'll ever need. Records live every Wednesday at 2:00pm Eastern / 11:00am Pacific / 18:00 UTC.
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Tech News Briefing is your guide to what people in tech are talking about. Every weekday, we’ll bring you breaking tech news and scoops from the pros at the Wall Street Journal, insight into new innovations and policy debates, tips from our personal tech team, and exclusive interviews with movers and shakers in the industry.
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Every week Linus and Luke discuss the most current happenings in the technology universe.
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The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
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Ever wondered how automation will change the world? Maybe you puzzle over what India could do to ease traffic congestion, or how China's aircraft carriers will transform Indian Ocean geopolitics? All Things Policy, a daily podcast brought to you by the Takshashila Institution, brings you all the answers. Every weekday, our researchers break down complex economic and geopolitical ideas through the lens of current events. For everyone from the busy executive to the curious student, All Things ...
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