Maximizing Efficiency: How T2 Group Uses Hybrid Agile in Healthcare Solutions with Kevin Torf

Business of Tech: Daily 10-Minute IT Services Insights

Business of Tech: Daily 10-Minute IT Services Insights

Player FM - Internet Radio Done Right

23 subscribers

اضافه شده در six سال پیش

محتوای ارائه شده توسط Big Pond Podcasts and MSP Radio. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Big Pond Podcasts and MSP Radio یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

TED Tech

1
How AI is saving billions of years of human research time | Max Jaderberg 19:15

20 weeks پیش19:15

پخش در آینده

لیست ها

پسندیدن

دوست داشته شد

19:15

Can AI compress the years long research time of a PhD into seconds? Research scientist Max Jaderberg explores how “AI analogs” simulate real-world lab work with staggering speed and scale, unlocking new insights on protein folding and drug discovery. Drawing on his experience working on Isomorphic Labs' and Google DeepMind's AlphaFold 3 — an AI model for predicting the structure of molecules — Jaderberg explains how this new technology frees up researchers' time and resources to better understand the real, messy world and tackle the next frontiers of science, medicine and more. For a chance to give your own TED Talk, fill out the Idea Search Application: ted.com/ideasearch . Interested in learning more about upcoming TED events? Follow these links: TEDNext: ted.com/futureyou TEDAI Vienna: ted.com/ai-vienna Hosted on Acast. See acast.com/privacy for more information.…

حدود یک سال پیش 19:47

MP3•خانه قسمت

Kevin Torf, co-founder and managing partner of T2 Group, discusses the unique approach his organization takes in delivering technology solutions to the healthcare industry. T2 Group focuses on providing a comprehensive set of services, including professional consulting, managed services, contact center operations, resource management, and software development. With a team of around 100 employees, T2 Group has established long-term relationships with major healthcare providers across the United States, emphasizing the importance of understanding both technology and the business aspects of healthcare.

Torf highlights the significance of building teams with a diverse skill set that includes not only technical expertise but also business acumen and healthcare specialization. He explains that T2 Group employs a flat organizational structure that fosters collaboration and agility, allowing them to adapt to the unique needs of each project. This approach contrasts with traditional project management methods, which can be more hierarchical and rigid. By utilizing a hybrid agile methodology, T2 Group can effectively balance the need for flexibility with the compliance demands inherent in the healthcare sector.

The conversation delves into the challenges of implementing technology in a conservative and risk-averse environment like healthcare. Torf acknowledges that while many healthcare organizations recognize the potential of technology, they often face financial constraints and the need for careful planning and governance. He emphasizes the importance of patience and gradual cultural shifts within organizations to embrace new methodologies and technologies, which can ultimately lead to improved patient experiences and operational efficiencies.

Torf also discusses how T2 Group ties its projects to business outcomes, helping clients navigate the complexities of funding and resource allocation in healthcare. By understanding the financial structures of different healthcare institutions, T2 Group can tailor its solutions to meet specific operational needs. This strategic alignment not only enhances the effectiveness of technology implementations but also supports the overall mission of healthcare organizations to provide better patient care.

All our Sponsors: https://businessof.tech/sponsors/

Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/

Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/

Support the show on Patreon: https://patreon.com/mspradio/

Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech

Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com

LinkedIn: https://www.linkedin.com/company/28908079/

YouTube: https://youtube.com/mspradio/

Facebook: https://www.facebook.com/mspradionews/

Instagram: https://www.instagram.com/mspradio/

TikTok: https://www.tiktok.com/@businessoftech

Bluesky: https://bsky.app/profile/businessof.tech

1706 قسمت

#News #Tech News #MSP Radio #Tech #Business #Big Pond Podcasts #Business Of Tech

Business of Tech: Daily 10-Minute IT Services Insights

Maximizing Efficiency: How T2 Group Uses Hybrid Agile in Healthcare Solutions with Kevin Torf

Business of Tech: Daily 10-Minute IT Services Insights

23 subscribers

published حدود یک سال پیش

اشتراک گذاری

MP3•خانه قسمت

All our Sponsors: https://businessof.tech/sponsors/

Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/

Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/

Support the show on Patreon: https://patreon.com/mspradio/

Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech

Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com

LinkedIn: https://www.linkedin.com/company/28908079/

YouTube: https://youtube.com/mspradio/

Facebook: https://www.facebook.com/mspradionews/

Instagram: https://www.instagram.com/mspradio/

TikTok: https://www.tiktok.com/@businessoftech

Bluesky: https://bsky.app/profile/businessof.tech

1706 قسمت

#News #Tech News #MSP Radio #Tech #Business #Big Pond Podcasts #Business Of Tech

همه قسمت ها

Business of Tech: Daily 10-Minute IT Services Insights

1
The Future of AI in Document Intelligence: Balancing Automation and Human Accountability with Ryan Morris 43:57

18 hours پیش43:57

43:57

The episode explores the strategic implications of managed services offerings, such as managed cameras and connectivity solutions, questioning whether they are genuine growth opportunities or mere distractions for IT service providers. Host Dave Sobel and guest Ryan Morris discuss the importance of continuous investment in research and development to stay relevant in the rapidly evolving tech landscape. They emphasize that while standardizing service offerings is essential for operational efficiency, it is equally crucial to explore emerging technologies and services that can enhance business growth. Morris argues that service providers can expand their business by either acquiring new customers or deepening relationships with existing ones. He suggests that adding new offerings, particularly those that are adjacent to current services, can create valuable cross-selling opportunities. The conversation highlights the need for service providers to carefully evaluate which new technologies to adopt, focusing on those that align with their existing expertise and customer needs. The discussion also delves into the dynamics of vendor acquisitions, particularly how larger companies acquire smaller firms to enhance their service portfolios. Morris outlines the strategic reasons behind such acquisitions, including market adjacency, functional enhancement, and competitive takeout. He stresses the importance of seamless integration of new technologies into existing platforms to avoid operational disruptions and ensure customer satisfaction. Finally, the episode touches on the lifecycle of peer groups within the IT community, noting a typical three to four-year cycle of participation. Sobel and Morris discuss how peer groups can provide valuable insights and accountability but may also experience churn as members exhaust the knowledge shared within the group. They suggest that introducing external perspectives and challenges can help sustain engagement and innovation within these communities. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
AI Job Demand Soars 985%, Trust Issues Emerge, VMware Faces Security Patch Crisis 16:28

1 day پیش16:28

16:28

Agentic AI has emerged as the leading technological trend according to McKinsey's latest report, with job postings for these roles skyrocketing by nearly 985% between 2023 and 2024. This surge reflects a growing interest in AI systems capable of performing complex tasks autonomously. Alongside this trend, the report highlights the importance of digital trust in cybersecurity, especially as organizations face new challenges from AI-enhanced cyber threats. The divide in attitudes towards AI in the workplace is significant, with non-users, particularly older adults and those in lower-paid jobs, perceiving AI as a threat to their job security, while younger, professional users view it more positively. A recent study from Carnegie Mellon University raises concerns about the reliability of large-language model chatbots, which often become overconfident after providing incorrect answers. This overconfidence can lead to misleading interactions with users, as these AI systems fail to adjust their confidence levels after mistakes. The study involved popular chatbots like OpenAI's ChatGPT and Google's Gemini, revealing that even when these tools perform poorly, they remain unaware of their shortcomings. This issue underscores the need for responsible AI deployment, emphasizing the importance of governance and oversight in AI services. In the realm of cybersecurity, Broadcom's VMware division is facing criticism for restricting access to essential security patches for customers with perpetual licenses who lack active support contracts. This situation raises significant concerns about the vulnerability of systems and the potential for cyberattacks. Despite promises of free access to zero-day security patches, many users report difficulties in obtaining these critical updates, leading to fears of increased risks. VMware's shift to a longer release cycle and extended support durations aims to address customer concerns, but the underlying issue of trust remains critical. The podcast also discusses the manipulative design tactics employed by major platforms to push AI features onto users, labeling this phenomenon as "forced use." This approach raises questions about genuine consumer interest in AI tools, as many are deployed without organic demand. Additionally, the controversial case of the AI coding startup Windsurf highlights the risks associated with equity sharing in the tech industry, as a failed acquisition deal left many employees uncertain about their futures. As the landscape of AI and technology continues to evolve, the need for transparency, trust, and responsible practices becomes increasingly vital. Three things to know today 00:00 Agentic AI on the Rise, but Overconfident Bots and Worker Fears Signal a Trust Crisis 05:38 Broadcom’s VMware Shift Raises Alarms: Patch Access Locked Behind Subscriptions, Trust Erodes 08:36 From Forced Features to Fumbled Equity: The Growing Backlash Against AI Hype and Misaligned Incentives Supported by: https://getflexpoint.com/msp-radio/ Tell us about a newsletter! https://bit.ly/biztechnewsletter All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
AI Oversight Eases as Trump Pushes Exports; 400+ Breaches from SharePoint Zero Day Attack 12:27

۲ روز پیش12:27

12:27

The Trump administration has unveiled a new AI action plan that emphasizes deregulation and the promotion of American AI exports, raising concerns among regulated industries. The initiative aims to foster American leadership in the AI sector by reducing environmental regulations for data centers and advocating for the export of AI technologies. However, the plan lacks specific details on how to establish global alliances or enforce export restrictions effectively, leading to uncertainty for businesses operating in regulated environments. This shift away from oversight marks a significant departure from the previous administration's safety standards for AI technology. Recent research has revealed alarming findings regarding AI training data, indicating that even seemingly safe datasets can lead to harmful AI outputs. A study conducted by Truthful AI and the Anthropic Fellows Program demonstrated that models trained on benign data could still develop undesirable behaviors, such as endorsing violence. This phenomenon, termed subliminal learning, raises questions about the reliability of synthetic data in AI training, especially as projections suggest that synthetic data may soon surpass real data in AI models. The podcast also discusses the impact of AI-generated summaries on online news traffic, with some websites experiencing a dramatic decline in click-through rates. Research indicates that sites ranked first in search results could see traffic drop by nearly 80% if their links appear below AI-generated summaries. This trend has sparked concerns among media owners, who view it as a potential existential threat to their operations, prompting calls for regulatory action to address the challenges posed by AI in the news industry. Finally, the episode highlights the rapid adoption of virtual Chief Information Security Officer (vCISO) services among managed service providers, driven by the integration of AI technologies. A report reveals a 300% increase in vCISO adoption, with many providers experiencing significant reductions in workload and labor time due to AI. This shift indicates a growing demand for scalable and efficient cybersecurity solutions, but it also raises concerns about commoditization in the market, emphasizing the need for differentiation and strategic insight in service offerings. Four things to know today 00:00 “America First” Meets A.I.: Trump’s Action Plan Prioritizes Deregulation, Exports, and Ideological Scrutiny 03:23 AI Gone Wrong: Subliminal Learning, Search Traffic Collapse, and Academic Manipulation Underscore Oversight Gap 07:28 vCISO Adoption Surges 300% as AI Transforms Cybersecurity Into a Scalable Growth Strategy 09:34 SharePoint Exploit Breaches 400+ Orgs, Including U.S. Nuclear Agency, in Ongoing Zero-Day Attack Supported by: https://syncromsp.com/ Tell us about a newsletter! https://bit.ly/biztechnewsletter All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
OpenAI's Usage Surge, Kindrel's AI Framework, and the Comeback of Dedicated Servers 16:35

۳ روز پیش16:35

16:35

OpenAI has released a new economic analysis showcasing the extensive impact of its AI tools, particularly ChatGPT, on productivity across various sectors. The report reveals that over half a billion people globally utilize OpenAI's AI tools, with a significant portion of users in the U.S. reporting that they use ChatGPT for work. However, a survey indicates that many employees feel pressured to adopt AI tools despite lacking confidence in their usage, raising concerns about the actual productivity gains versus the pressure to conform to employer expectations. In the realm of enterprise technology, Kindrel has introduced the Kindrel Agentic AI framework, aimed at facilitating the deployment of AI in secure environments. This initiative comes in response to the growing adoption of generative AI technologies. Kindrel's framework is designed to enhance operational efficiency and address critical issues such as bias and security, particularly in sectors like banking and government. This move highlights the importance of delivering tangible outcomes rather than merely promoting the hype surrounding AI. Dedicated servers are experiencing a resurgence as organizations seek to meet performance and compliance requirements. A recent survey indicates that a significant majority of IT professionals are utilizing dedicated servers, particularly in sectors like government and finance. This trend reflects a strategic shift towards hybrid infrastructure, where businesses are increasingly recognizing the value of dedicated resources for specific workloads, rather than relying solely on public cloud solutions. Proton has launched a privacy-focused AI chatbot named Lumo, which emphasizes user privacy by storing data locally and employing zero-access encryption. This initiative contrasts with offerings from larger tech companies that often exploit user data. Additionally, Kaseya has introduced an AI-powered workflow generator to enhance automation for managed service providers, while Malwarebytes has integrated a new email security module to combat sophisticated email threats. These developments underscore the growing importance of automation and privacy in the tech landscape, providing opportunities for service providers to differentiate themselves in a competitive market. Three things to know today 00:00 OpenAI’s scale, worker pressure to adopt AI, vendor risk blind spots 05:43 Liquid Web reports rising dedicated server spend—MSPs must guide smart workload placement, not a full retreat from cloud 08:22 Kaseya, Malwarebytes, StorX, NinjaOne, and Inforcer all launch moves to help MSPs automate, secure, and scale 13:06 AppleCare One is a masterclass in “sticky” support—can your plans deliver the same seamless value? This is the Business of Tech. Supported by: https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship Tell us about a newsletter! https://bit.ly/biztechnewsletter All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
Half of MSPs Prepare for Ransomware, SaaS Security Gaps, and Open AI Servers Found 12:06

۴ روز پیش12:06

12:06

Managed service providers (MSPs) are increasingly allocating budgets for ransomware payments, with a recent report indicating that 45% have set aside funds specifically for this purpose. This trend raises concerns about normalizing the act of paying criminals, as many experts argue that such practices inadvertently support criminal activities. While some MSPs are turning to cyber insurance for protection, a significant portion remains vulnerable due to a lack of allocated budgets for ransomware payments or insurance. Additionally, MSP leaders are increasingly worried about artificial intelligence threats, which have surpassed traditional concerns like ransomware and malware. A study by AppOmni reveals a troubling disconnect in the security posture of organizations using software-as-a-service (SaaS) applications. Despite 75% of organizations reporting breaches in the past year, 89% believe they have adequate visibility into their security environments. The study highlights that many incidents stem from permission issues and misconfigurations, emphasizing the need for improved security hygiene. Providers are urged to focus on addressing these basic issues rather than preparing for ransom payments, as this is where they can truly add value and protect their clients. In a concerning development, a startup has been found selling hacked data from over 50 million computers to various industries, including debt collectors and divorce attorneys. This practice raises ethical and legal questions, as the sale of such information may not be illegal in many jurisdictions. Additionally, researchers have discovered nearly 2,000 AI protocol servers exposed online without any authentication, posing significant risks to sensitive data. Experts warn that individuals whose data is sold may remain unaware of the exploitation of their personal information, highlighting the urgent need for stronger data protections. The UK government is reconsidering its demand for Apple to provide access to encrypted user data, influenced by pressure from the U.S. government. This shift comes after Apple withdrew its Advanced Data Protection Service from the UK, emphasizing its commitment to user privacy. Meanwhile, Meta has rejected the EU's Code of Practice for Artificial Intelligence, citing concerns over regulatory overreach. In contrast, OpenAI has formed a strategic partnership with the UK government to enhance the country's AI infrastructure, indicating a growing trend of governments aligning with major tech players in the AI sector. For MSPs, these developments underscore the importance of engaging in conversations about encryption resilience and understanding the evolving regulatory landscape. Four things to know today 00:00 45% of MSPs Planning to Pay Hackers? SaaS Breach Rates Show Why That’s the Wrong Bet 03:55 Startup Sells Data From 50M Hacked PCs as AI Servers Leak Sensitive Info Without Authentication 06:18 UK May Drop Apple Encryption Backdoor Demand Amid US Pressure; OpenAI and Meta Make Diverging EU Moves 09:15 Microsoft Patches Critical SharePoint Flaws as China-Linked Actor Linked to Incident Supported by: https://getnerdio.com/nerdio-manager-for-msp/ Tell us about a newsletter! https://bit.ly/biztechnewsletter All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
Microsoft SharePoint Flaw Exposes Thousands; Fortune 100 Firms Push FullReturn to Oﬃce 13:44

۵ روز پیش13:44

13:44

Retail sales in the U.S. show a surprising rebound, rising by 0.6% in June, driven primarily by auto dealership sales, but concerns linger regarding inflation's impact on consumer demand. The episode also highlights a critical Microsoft SharePoint flaw that exposes thousands of servers globally and Forrester's recommendations for IT leaders to pivot their budgets towards AI while phasing out legacy technology. Additionally, the ongoing trend of Fortune 100 companies enforcing return-to-oﬃce mandates is examined, with a focus on its implications for the gender gap in remote work. 00:00 Retail rebound masks inflation reality as tech hiring shifts toward cybersecurity and infrastructure 05:25 Microsoft SharePoint flaw leaves federal agencies, universities, and businesses exposed in global cyberattack 08:38 Fortune 100 return-to-office mandates surge to 54% as hybrid work wanes post-pandemic Supported by: https://getflexpoint.com/msp-radio/ Tell us about a newsletter! https://bit.ly/biztechnewsletter All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
From Data to AI: How ProArch Transforms Industries with Smart Start and Microsoft Solutions with Santosh Kaveti 20:16

۷ روز پیش20:16

20:16

Santosh Kaveti, founder and CEO of ProArch, discusses the critical steps organizations must take to operationalize AI effectively. His company specializes in helping clients across various sectors, including power, manufacturing, and healthcare, bridge the gap between IT and operational technology systems. Kaveti emphasizes the importance of data readiness as a prerequisite for AI readiness, arguing that without proper data governance, organizations cannot successfully implement AI solutions. He outlines a structured approach to AI adoption, starting with individual user empowerment and progressing through workflows and custom AI applications. Data governance is a central theme in Kaveti's discussion, where he clarifies that it does not necessarily require perfectly structured data but rather a solid understanding of data risks and access controls. He notes that many organizations, particularly small and mid-sized businesses, are often unprepared for the data governance necessary to support AI initiatives. Kaveti suggests that organizations can achieve significant improvements by implementing basic data classification and access controls, which can lead to a more effective AI journey. Kaveti also highlights the differences in AI adoption across industries, noting that compliance drives many organizations in healthcare, while critical infrastructure sectors often mistakenly believe that their locked-down environments ensure security. He points out that a lack of understanding of data risks can lead to vulnerabilities, regardless of the perceived security measures in place. This misconception is prevalent among SMBs, which often overlook the importance of data hygiene and governance. Finally, Kaveti shares real-world examples of how ProArch has successfully implemented AI solutions for clients, illustrating the tangible benefits of AI in improving operational efficiency. He emphasizes that AI should not be confused with mere automation, as true AI applications can enhance productivity and decision-making. By focusing on the integration of AI tools and ensuring they work cohesively, organizations can unlock the full potential of AI to drive business transformation. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
From Legacy to Cloud: How MSPs Can Leverage Intune for Effective Endpoint Management with Hugo Salazar and Rolando Jimenez 51:29

۸ روز پیش51:29

51:29

Dave Sobel hosts a sponsored webinar discussing the modern endpoint management capabilities of Microsoft Intune, particularly its relevance for Managed Service Providers (MSPs). The session features Rolando Jimenez, a technical trainer at Nerdio, and Hugo Salazar, a Go Live engineer, who share their insights and experiences with Intune. They explore the evolution of Intune from a supplementary tool to a central component of Microsoft 365, emphasizing its integration with security products and the shift away from traditional on-premises solutions like Active Directory and Group Policy. The conversation highlights the practical aspects of deploying Intune, including the importance of pre-planning and understanding the complexities involved in transitioning from legacy systems. Rolando and Hugo discuss common pitfalls that MSPs encounter when setting up Intune, such as the need for proper configuration and the significance of using tools like the Group Policy Analyzer. They also emphasize the benefits of using Intune's autopilot feature for zero-touch enrollment, which streamlines the onboarding process for new devices. Security is a major focus, with the speakers addressing how Intune helps manage compliance and protect sensitive data, especially in a remote work environment. They explain the differences between Mobile Device Management (MDM) and Mobile Application Management (MAM), detailing how MAM allows for the protection of corporate data on personal devices without requiring full device management. This nuanced approach is crucial for organizations that want to balance user privacy with security needs. As the discussion wraps up, Rolando and Hugo encourage MSPs to embrace Intune as a powerful tool for endpoint management. They stress the importance of leveraging the capabilities of Intune to enhance operational efficiency and security while providing practical advice for successful implementation. The session concludes with a Q&A segment, where they address specific questions from the audience, further clarifying the benefits and functionalities of Intune in modern IT management. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
Delta's AI Pricing Sparks Trust Issues, OpenAI's ChatGPT Agent Goes Autonomous, Intel Cuts Jobs 14:59

۸ روز پیش14:59

14:59

Delta Airlines is set to revolutionize its pricing strategy by implementing artificial intelligence to determine the maximum price customers are willing to pay for flights. This shift aims for AI to influence 20% of ticket prices by the end of the year, a significant increase from the current 3%. The technology, developed by travel firm Fetcher, analyzes customer behavior and market conditions in real time. However, this personalized pricing strategy has raised concerns among privacy advocates, who argue that it may feel invasive and could erode customer trust. The implications of this dynamic pricing model extend beyond Delta, as businesses across various sectors may face similar challenges in balancing profitability with customer perception and regulatory compliance. OpenAI has launched the ChatGPT Agent, a new capability that allows the AI to perform complex tasks autonomously, such as analyzing calendars and creating presentations. This advancement marks a significant shift from AI as a mere assistant to an autonomous actor capable of executing commands independently. The ChatGPT Agent has demonstrated impressive performance metrics, outperforming previous iterations in various benchmarks. However, OpenAI has acknowledged potential risks, including prompt injections that could lead to unintended actions with private data. As the AI landscape evolves, Microsoft’s Copilot struggles to gain traction, highlighting the competitive challenges in the market. The podcast also discusses Intel's announcement of significant layoffs affecting over 5,000 employees as the company grapples with declining relevance in the semiconductor industry. The new CEO, Lip Butan, emphasizes the need for Intel to become leaner and more agile, reflecting a shift from previous costly turnaround strategies. This situation underscores the importance for service providers to pivot before clients feel the impact of supply chain issues. As Intel navigates these challenges, the broader implications for the tech industry and its workforce are significant. Finally, the episode touches on internal chaos at OpenAI, as highlighted by former engineer Calvin French-Owen, who points out organizational challenges stemming from rapid growth. The lack of centralized planning has led to inefficiencies and communication breakdowns within the company. Additionally, the media industry's misguided pivot to AI is critiqued, emphasizing that quality journalism relies on human connection rather than automated output. The discussion raises important questions about the future of AI, data management, and the evolving landscape of technology, urging listeners to consider the implications for their own businesses and clients. Three things to know today 00:00 Delta’s AI Wants to Know What You’ll Pay—Is That the Future of Business? 04:32 OpenAI Unveils ChatGPT Agent: AI Now Acts Autonomously With Virtual Computer 08:41 Intel Slims Down: Leaner Team, Fewer Chips, Big Questions Ahead 09:45 Is AI the Fix or Just a Fad? Why It’s Time to Challenge Old Tech Assumptions This is the Business of Tech. Supported by: https://syncromsp.com/ Tell us about a newsletter! https://bit.ly/biztechnewsletter All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
Microsoft Cuts 9,000 Jobs, Boosts AI Partner Incentives; OpenAI Expands Multi-Cloud E-Commerce Tools 15:36

۹ روز پیش15:36

15:36

Microsoft is undergoing a significant restructuring, placing artificial intelligence (AI) at the forefront of its strategy. The company has announced the layoff of approximately 9,000 employees, primarily targeting generalist sales roles, as it shifts towards a model that prioritizes technical expertise over traditional relationship-building in sales. This move is part of a broader initiative to enhance its AI offerings, particularly through its Copilot program, which has seen a 50% increase in funding and a 70% rise in partner incentives. Microsoft aims to eliminate product silos and align its go-to-market strategy with customer priorities, emphasizing the importance of AI integration in sales and service delivery. OpenAI is also making waves by diversifying its cloud infrastructure, now utilizing Google Cloud alongside Microsoft, CoreWeave, and Oracle. This strategic shift comes as OpenAI prepares to introduce new features in its ChatGPT platform, including a checkout function for e-commerce, which will allow users to make purchases directly through the chatbot. The company is positioning itself to compete more directly with Microsoft’s Office suite by enhancing productivity tools and integrating e-commerce capabilities, signaling a move from being a model provider to an end-user platform. Amazon Web Services (AWS) has launched a new platform called Amazon Bedrock Agent Core, designed to facilitate collaboration among AI agents across organizations. This platform aims to address concerns about job security in the face of AI advancements, as it allows for the construction of interconnected AI agents capable of performing various tasks. Unlike competitors, AWS's offering is designed to be flexible and support multiple AI frameworks, positioning it as a neutral infrastructure provider in the AI landscape. In a rapid-fire segment, several companies have announced new partnerships and product updates. iRACA has teamed up with TD Cynics to extend its secure access services, while cgen.ai has launched a platform to streamline AI workloads. Nutrien has improved its Document AI software, and Cohesity has integrated its data management platform with Microsoft 365 Copilot, enabling users to leverage backup data for informed decision-making. These developments highlight a trend towards enabling service providers to evolve from mere technical support to delivering measurable business outcomes. Four things to know today 00:00 Microsoft Shakes Up Partner Strategy with AI Funding Boost and Workforce Realignment 05:42 OpenAI’s Cloud Diversification and Agent Ambitions Could Upend SMB Workflows 08:35 AWS Launches AgentCore to Build Networks of Interconnected AI Agents 11:15 Aryaka, C-Gen.AI, Nutrient, Cohesity Roll Out Innovations Targeting Business Value This is the Business of Tech. Supported by: https://timezest.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
Windows 10 Cutoff and VMware Licensing Chaos: MSPs Must Navigate New Cybersecurity Demands 15:46

10 روز پیش15:46

15:46

Managed service providers (MSPs) are increasingly becoming essential partners for mid-market organizations, with a recent Barracuda Networks survey revealing that 85% of firms with 1,000 to 2,000 employees now depend on MSPs for integrated security support. This shift highlights the growing complexity of cybersecurity challenges that these organizations face, as they seek to manage a multitude of disconnected security tools. The survey indicates a willingness among 92% of organizations to pay a premium for enhanced support, emphasizing the need for MSPs to demonstrate technical mastery and deliver ongoing value. The podcast discusses the implications of this trend, noting that while MSPs may feel indispensable, they are also facing pressure from vendors who are building direct relationships with mid-market clients. The demand for 24/7 security coverage and transparency about security practices is high, with many organizations willing to switch providers if their needs are not met. This creates a challenging environment for MSPs, who must evolve from being mere resellers of security tools to becoming orchestrators of comprehensive security outcomes. Additionally, the episode covers the ongoing licensing disputes between Siemens and Broadcom following Broadcom's acquisition of VMware. The shift from perpetual licenses to subscription models has led to significant price increases, causing frustration among enterprise customers. As organizations like Siemens seek alternatives, the podcast highlights the growing market for VMware exit planning and license optimization services, presenting opportunities for IT providers to assist clients in navigating these challenges. Finally, the discussion touches on broader trends in software licensing and the rise of open-source solutions as enterprises grapple with compliance issues. The increasing use of unapproved AI tools, known as Shadow AI, among employees poses additional risks, prompting IT leaders to seek trusted partners who can help them manage these complexities. The episode concludes by emphasizing the need for MSPs to pivot from reactive approaches to strategic advisory roles, guiding clients through the evolving landscape of technology and security. Three things to know today 00:00 Barracuda Warns: Midmarket Clients Expect 24/7 Security and Transparency—or They’ll Walk 05:20 Siemens vs. Broadcom: VMware Licensing Fight Highlights Industry Turmoil 09:08 $500K Compliance Costs and Shadow AI Adoption Push IT Leaders to Seek Trusted Advisors 11:52 KnowBe4 Targets Human Error, Microsoft Nudges Windows 11, Amazon Stumbles on Alexa Web This is the Business of Tech. Supported by: https://getnerdio.com/nerdio-manager-for-msp/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
AI Breakthroughs: 92% Health Accuracy, Nonprofit Literacy Tools, and Coding Tool Challenges 18:14

11 روز پیش18:14

18:14

A recent study supported by Apple reveals that a new artificial intelligence model, known as the wearable behavior model, can flag health conditions with an impressive accuracy of 92%. This model, trained on over 2.5 billion hours of data from wearable devices, outperforms traditional health prediction methods that rely solely on basic biometric measurements. Researchers found that behavioral data, such as movement and sleep patterns, often provide stronger health signals than conventional metrics. The model has shown superior performance in dynamic health prediction tasks, including detecting pregnancy and assessing sleep quality. In the realm of education, non-profits are leveraging AI to address global inequities. Education Above All, a non-profit organization based in Qatar, has partnered with prestigious institutions like MIT and Harvard to create DigiWise, a free program aimed at improving AI literacy in developing countries. This initiative allows children to combat misinformation and utilize AI tools in the classroom. Their generative AI chatbot, Furby, is currently being used by over 5 million children in India, providing access to project-based learning resources. However, not all news is positive. A study from the AI benchmarking non-profit, METER, indicates that AI coding tools may actually hinder productivity for experienced developers, increasing task completion time by 19%. Developers had expected these tools to save time, but the reality was a slowdown due to factors such as unrealistic expectations, unfamiliarity with repositories, and the complexity of codebases. This highlights a significant gap between the anticipated benefits of AI tools and their actual performance in real-world scenarios. Additionally, a report from Cloud Zero reveals that while 91% of companies believe their AI investments are yielding returns, only half can substantiate this with concrete data. AI budgets are projected to increase significantly, yet many organizations struggle with visibility into their AI costs and return on investment. This situation underscores the need for effective cost tracking and governance in AI investments, as many companies risk overspending without clear evidence of ROI. The podcast emphasizes the importance of focusing on AI financial governance to help clients navigate these challenges and ensure sustainable growth in the sector. Three things to know today 00:00 Wearable AI Achieves 92% Accuracy While Coding Tools Slow Developers by 19%, Reports Find 07:08 Model Wars Heat Up: Open Source Kimi K2 Outperforms GPT-4 While Corporates Cut Chatbot Spend 11:53 MSP Workflow Wars: New Integrations Highlight Critical Role of Orchestration in IT Services This is the Business of Tech. Supported by: https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship ThreatDown Webinar: https://bit.ly/threatdown All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
Critical Vulnerabilities in Kaseya and McDonald's Chatbot Highlight MSP Security Risks 12:26

12 روز پیش12:26

12:26

A recent report by Auvik reveals significant challenges faced by managed service providers (MSPs), highlighting issues such as tool sprawl, burnout among IT professionals, and the increasing reliance on IT generalists. The report indicates that 50% of MSPs use over ten tools to manage client networks, with many professionals experiencing high levels of stress and burnout. The ongoing retirement of baby boomers in the IT sector exacerbates these issues, leading to a demand for specialists who can assist generalists in navigating the complexities of technology. Key areas of interest for IT professionals include cybersecurity planning and cloud computing, as they seek to enhance productivity and user experience. In addition to the challenges faced by MSPs, two significant cybersecurity incidents have come to light. Kaseya's Network Detective tool was found to have critical vulnerabilities that could expose sensitive data across managed environments. Similarly, a flaw in McDonald's chatbot job application platform compromised the personal information of over 64 million applicants due to weak security measures. These incidents underscore the importance of robust vendor security practices, as clients often hold their MSPs accountable for data breaches, regardless of the source. The podcast also discusses the ongoing struggle for right-to-repair legislation, which has seen limited enforcement despite public support. A report indicates that many products lack accessible repair materials, and manufacturers continue to resist changes that would facilitate repairs. This situation presents an opportunity for service firms to incorporate repairability into their procurement strategies and asset management services, aligning with client values around sustainability and cost control. Finally, Sonomi has launched new tools aimed at enhancing business impact analysis and continuity planning for cybersecurity professionals. These tools are designed to help MSPs communicate the business value of cybersecurity to leadership, shifting the perception of security from a cost center to a value driver. The success of these initiatives will depend on MSPs' ability to integrate these features into their service delivery, ultimately positioning them as strategic partners who understand both technology and business needs. Four things to know today 00:00 Auvik Report Warns MSPs of Tool Sprawl, Talent Drain, and Rising Burnout 04:10 Kaseya and McDonald’s Incidents Reveal Fragile Trust in Vendor Security Practices 07:01 Manufacturers Withhold Parts, Manuals Despite State-Level Repair Rights Legislation 08:40 Cynomi Adds Business Impact and Continuity Planning Tools to Help MSPs Drive Strategic Outcomes This is the Business of Tech. Supported by: https://getflexpoint.com/msp-radio/ ThreatDown Webinar: https://bit.ly/threatdown All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
Rethinking Cybersecurity: Why Traditional MFA Fails and the Future of Phishing-Resistant Solutions with Bob Burke 21:11

14 روز پیش21:11

21:11

Bob Burke, Chief Information Security Officer at Beyond Identity, challenges the effectiveness of traditional multi-factor authentication (MFA) in the evolving landscape of cybersecurity. He argues that legacy MFA solutions, which often rely on out-of-band authorization methods like push notifications or one-time passwords, are no longer sufficient against the rising tide of sophisticated cyber threats. With the advent of services like phishing-as-a-service, attackers can easily bypass these outdated security measures, necessitating a shift towards phishing-resistant authentication methods. Burke emphasizes the need for organizations to adopt solutions that not only enhance security but also consider device posture and trustworthiness. Burke also critiques the current state of FIDO2 and passkeys, acknowledging their potential while highlighting their limitations, particularly in terms of device posture and user experience. He suggests that small to mid-sized businesses (SMBs) should prioritize phishing-resistant solutions that integrate both browser protection and device authentication. Furthermore, he raises concerns about the pricing models of many Software as a Service (SaaS) providers, which often place essential security features behind higher-tier subscriptions, effectively discouraging customers from adopting more secure practices. The conversation shifts to the endpoint detection and response (EDR) market, where Burke notes that while EDR solutions are still necessary, they are evolving into more comprehensive offerings like extended detection and response (XDR). He points out that many of these solutions are priced for enterprise-level organizations, leaving SMBs and mid-market companies struggling to find affordable options. Burke encourages these organizations to seek out solutions that fit their budget while still providing essential security capabilities. Finally, Burke shares insights from his experience with the FedRAMP certification process, emphasizing the importance of building internal security competencies and integrating security into product design from the outset. He advocates for a clear internal compliance program, such as NIST, to guide organizations in their security efforts. As the cybersecurity landscape continues to evolve, Burke warns that the tempo and scope of attacks are increasing, driven by advancements in AI, and urges organizations to reassess their security architectures to stay ahead of emerging threats. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
AI as the New Operating System: Transforming SMBs, Security Risks, and Unified Experience Platforms with Anurag Agrawal 44:19

15 روز پیش44:19

44:19

Artificial intelligence (AI) is evolving beyond a mere tool to become the foundational operating system for modern businesses, particularly in the SMB and mid-market sectors. Anurag Agarwal, founder and chief global analyst at TechIsle, discusses the transformative potential of AI as an operating system (AIOS), which would integrate intelligent capabilities at the core of computing. This concept envisions a system that learns user behavior, anticipates needs, and automates tasks, blurring the lines between user intent and system action. However, Agarwal emphasizes that we are still in the early stages of this evolution, with AIOS being more of an aspirational goal than a current reality. The conversation also delves into the concept of agentic AI, which represents a shift from traditional robotic process automation (RPA) to more autonomous, judgment-driven automation. While many SMBs are exploring agentic AI for applications like customer service and IT operations, the adoption remains nascent. The research indicates that businesses are looking for solutions that can handle complex processes without human intervention, highlighting the need for operational autonomy. Agarwal points out that the challenges of integrating AI into existing workflows and ensuring accountability for AI-driven decisions are significant hurdles that need to be addressed. Security is another critical theme discussed, as AI presents both opportunities and risks. The podcast highlights the dual nature of AI as a "sword and a shield," where it can be used to enhance security measures but also introduces new attack vectors. Threats such as social engineering, data poisoning, and automated exploitation are becoming more prevalent, necessitating advanced security solutions. Agarwal mentions that while some vendors are making strides in AI-powered security, there is still a gap in readiness for SMBs and mid-market firms to effectively implement these solutions. Finally, the discussion touches on the importance of unified experience platforms (UXPs) that integrate customer and employee experiences. Agarwal explains that these platforms aim to streamline communication and enhance interactions across various touchpoints, ultimately driving operational efficiency and customer satisfaction. However, there is a notable gap in the readiness of the partner channel to implement these solutions effectively. The conversation concludes with a call for MSPs to focus on understanding customer needs and building their capabilities to bridge this gap, ensuring they can deliver the integrated solutions that businesses are increasingly seeking. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

به Player FM خوش آمدید!

Player FM در سراسر وب را برای یافتن پادکست های با کیفیت اسکن می کند تا همین الان لذت ببرید. این بهترین برنامه ی پادکست است که در اندروید، آیفون و وب کار می کند. ثبت نام کنید تا اشتراک های شما در بین دستگاه های مختلف همگام سازی شود.

به بیش از 500 موضوع گوش کنید

23 subscribers

مشابه Business of Tech: Daily 10-Minute IT Services Insights

Amazon eGift Card - Bright Balloons (Animated)

Amazon Basics Dog and Puppy Pee Pads, 5-Layer Leak-Proof Super Absorbent, Quick-Dry Surface, Potty Training, Regular (22x22"), 100 Count, Blue & White

Amazon Basics Multipurpose Copy Printer Paper, 8.5 x 11 Inches, 20 lb, 1 Ream, (500 Sheets), 92 Bright, White

پادکست هایی که ارزش شنیدن دارند

Business of Tech: Daily 10-Minute IT Services Insights « » Maximizing Efficiency: How T2 Group Uses Hybrid Agile in Healthcare Solutions with Kevin Torf

Maximizing Efficiency: How T2 Group Uses Hybrid Agile in Healthcare Solutions with Kevin Torf

پادکست هایی که ارزش شنیدن دارند

به Player FM خوش آمدید!

The Let Them Theory: A Life-Changing Tool That Millions of People Can't Stop Talking About

The Let Them Theory: A Life-Changing Tool That Millions of People Can't Stop Talking About

Bounty Paper Towels Quick Size, White, 16 Family Rolls = 40 Regular Rolls (Packaging May Vary)

Tubi: Watch Free Movies & TV Shows

The Let Them Theory: A Life-Changing Tool That Millions of People Can't Stop Talking About

مشابه Business of Tech: Daily 10-Minute IT Services Insights

راهنمای مرجع سریع

Business of Tech: Daily 10-Minute IT Services Insights « »
Maximizing Efficiency: How T2 Group Uses Hybrid Agile in Healthcare Solutions with Kevin Torf