The Processes to Improve Guest Experience through Hospitality

Build Better Work

Today’s show is the announcement for ProfitOptics plunge into the hospitality sector. Nathan Henry is back on the podcast to share what his team has been up to in preparation for this shift and the secrets they have come up with for transforming both employee and guest experiences in the hospitality industry.

Nathan tells Greg how innovative tools and streamlined processes can remove daily friction, allowing employees to focus on what truly matters—creating memorable guest experiences. They talk about the unique demands of the hospitality sector, emphasizing empathy, personalized service, and client success as essential ingredients for building lasting relationships.

Connect with us:

Nathan: [e-mail] | https://www.linkedin.com/in/n8henry/

Show Email: [e-mail]

📚 TIMESTAMPS

00:00 New Intro - Build Better Work

00:36 Meet Nathan Henry

01:52 Moving Into the Hospitality Industry

07:04 Winning in Hospitality

09:28 Passion Behind Hospitality

11:42 What is “Hospitality”

14:54 Solutions and Pain Points in the Hospitality Industry

18:22 What is Next for ProfitOptics in Hospitality?

21:39 Lightning Round

24:07 Build Better Work at ProfitOptics.com

ABOUT BUILD BETTER WORK PODCAST

Build Better Work by ProfitOptics is a podcast about the power of technology to transform work and lives with our host Greg Stivers.

The show is produced by ProfitOptics, a technology consulting firm that builds software and engineers data solutions to drive business performance for mid-size and enterprise companies.

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