Building a Customer-Centric Culture: Empowering Employees to Drive Service Excellence

Bring Out the Talent: A Learning and Development Podcast

68% of customers leave a company because they feel the business doesn't care about them. So, as leaders, it's crucial to prioritize customer service and create a culture that values and fosters excellent customer experiences. In this episode of Bring Out The Talent, we are joined by Holly O'Donnell, founder of Slone Solutions, a leading customer service consultancy firm, to discuss ways that leaders can prioritize customer service, empower their employees, and drive long-term success. Tune in as we explore how service leadership can drive customer loyalty, increase revenue, and ultimately transform your business, highlighting the indispensable role customer service plays in today's competitive landscape.