Sofia Mourato - Learn to enjoy conflict in the Workplace | Better Leaders show 40

Better Leaders show

You can find the notes, links and resources here https://betterhumans.me/sofia-mourato-learn-to-enjoy-conflict-in-the-workplace/

In this episode with Sofia Mourato, we talked about the following:

00:00 This job brings back good memories for Sofia and why

03:45 She discovered that architecture has a lot of things in common with cinema

05:30 Her favorite place

06:15 Empathy practice through film

08:45 Why she connected ecology and communication

10:45 Growing if we nourish the soil that is already there.

12:45 Communication works with interdependence, based on a feedback loop.

13:45 Communicating with respect for ourselves and others.

14:45 Communication that is based on our conditioning.

18:00 A communication toolkit that brings you back to a language of connection.

19:15 The simplicity of the Inner Development Goals framework as a simple model.

24:00 Disconnection starts because there is a lot of power over instead of power with.

24:30 Loving conflicts means that you are curious.

26:45 Learning to enjoy the conflict.

28:30 How to enjoy conflict

29:45 The literacy of feelings and needs.

31:30 Empathic listening brings softness to the body.

36:45 How to enjoy somebody else's pain.

41:00 A short recap

The Nonviolent Communication (NVC) is a communication model developed by Marshall B. Rosenberg. Consists of four key steps:

• Observation: Describe a situation without judgment.
• Feelings: Express your emotions related to the situation using "I" statements.
• Needs: Identify your unmet needs or values tied to your feelings.
• Requests: Make clear, actionable requests to meet everyone’s needs.

Sofia Mourato, a Portuguese creative based in Amsterdam, has worn many hats - visual artist, designer, cultural curator, communication manager, to say a few.

In her current role as The Communication Ecologist, she brings a unique blend of artistic intuition and strategic acumen to the forefront. Inspired by the principles of the Non-Violent Communication model and the wisdom of Ecology, Sofia offers a scalable communication training that goes beyond the boardroom.

For Sofia, the quality of our communication shapes our relationships and work. She's on a mission to turn disconnected workplaces into thriving ecosystems, where individuals can not only survive but thrive.

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