Customer Identity: Balancing Security and Seamless Experiences

Banking Transformed with Jim Marous

In a digital world where convenience, time savings and instant access reign supreme, a physical-first banking experience is no longer the preferred option for most consumers. But how can you verify the identity of someone wanting to do business with you?

Banks should not have to make compromises between security and a seamless customer experience along their digital journey — but this requires the right identity strategy that reflects today’s risks and the needs of the modern digital consumer.

I am excited to have Heidi Hunter, VP, Product Innovations at IDology on the show today. Heidi will discuss how knowing who your customer is, across channels and at all times, can be a differentiator for success.

This episode of Banking Transformed is sponsored by IDology

IDology is the trusted leader in digital identity verification and offers the industry's most innovative suite of multi-layered solutions to streamline customer acquisition, deter fraud, and drive revenue. Since 2003, IDology has provided easy to implement identity solutions that are flexible and customizable. Their ExpectID® platform gives you the confidence to locate, verify, and approve more legitimate customers faster with nominal to no friction.

For more information visit idology.com