Ask The Programmer Episode 202 - The Importance of Technical Support

Ask the Programmer

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Battle Camp S1: Reality Rivalries with Dana Moon & QT 1:00:36

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Do you have fond childhood memories of summer camp? For a chance at $250,000, campers must compete in a series of summer camp-themed challenges to prove that they are unbeatable, unhateable, and unbreakable. Host Chris Burns is joined by the multi-talented comedian Dana Moon to recap the first five episodes of season one of Battle Camp . Plus, Quori-Tyler (aka QT) joins the podcast to dish on the camp gossip, team dynamics, and the Watson to her Sherlock Holmes. Leave us a voice message at www.speakpipe.com/WeHaveTheReceipts Text us at (929) 487-3621 DM Chris @FatCarrieBradshaw on Instagram Follow We Have The Receipts wherever you listen, so you never miss an episode. Listen to more from Netflix Podcasts.…

حدود یک سال پیش 18:03

M4A•خانه قسمت

James King and Steve Greenblatt discuss how timely and effective technical support impacts the performance of AV programmers. What makes good technical support and how should it be best utilized?

To join the conversation or have your question answered on a future episode, join the Ask The Programmer group on LinkedIn and post a message, leave a comment, or reach out to us @AV_JamesKing or @stevegreenblatt on X/Twitter or Bluesky and be sure to include #AskTheProgrammer.

The Ask The Programmer podcast can be found at @AVProgrammerPod on X/Twitter and @asktheprogrammer on Bluesky,

100 قسمت

#Tech #asktheprogrammer

Ask The Programmer Episode 202 - The Importance of Technical Support

Ask the Programmer

published حدود یک سال پیش

اشتراک گذاری

M4A•خانه قسمت

James King and Steve Greenblatt discuss how timely and effective technical support impacts the performance of AV programmers. What makes good technical support and how should it be best utilized?

The Ask The Programmer podcast can be found at @AVProgrammerPod on X/Twitter and @asktheprogrammer on Bluesky,

100 قسمت

#Tech #asktheprogrammer

همه قسمت ها

Ask the Programmer

1
Ask The Programmer Episode 213- Dan Ferrisi Asks About the Future of Walled-Gardens & Interopability 20:51

۶ روز پیش20:51

20:51

James King and Steve Greenblatt welcome back Dan Ferrisi, Group Editor, Commercial and Security with Emerald, to discuss his question about whether AV programming will be approached with a Software-as-a-Service (SasS) model rather than traditional custom programming. Dan Ferrisi can be reached on LinkedIn (https://www.linkedin.com/in/dan-ferrisi-55675a7/), CommercialIntegrator.com, and Securitysales.com. He encourages you to attend CEDIA Expo and Commercial Integrator Expo (https://cediaexpo.com) and Total Tech Summit (https://totaltechsummit.com). Be sure to also check out Dan's previous appearances in episodes 212, 200, 199, 182, 181, 173, 174, 124, and 125. To join the conversation or have your question answered on a future episode, join the Ask The Programmer group on LinkedIn and post a message, leave a comment, or reach out to us @AV_JamesKing or @stevegreenblatt on X/Twitter or Bluesky and be sure to include #AskTheProgrammer. The Ask The Programmer podcast can be found at @AVProgrammerPod on X/Twitter or on Bluesky as @asktheprogrammer.…

Ask the Programmer

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Ask The Programmer Episode 212 - Dan Ferrisi Asks If AV Programming Can Implement a SaaS Model 20:24

13 روز پیش20:24

20:24

James King and Steve Greenblatt welcome back Dan Ferrisi, Group Editor, Commercial and Security with Emerald, to discuss whether control system programming will be approached with a software-as-a-service (SaaS) model rather than traditional custom programming. Dan Ferrisi can be reached on LinkedIn (https://www.linkedin.com/in/dan-ferrisi-55675a7/), CommercialIntegrator.com, and Securitysales.com. He encourages you to attend CEDIA Expo and Commercial Integrator Expo (https://cediaexpo.com) and Total Tech Summit (https://totaltechsummit.com). Be sure to also check out Dan's previous appearances in episodes 200, 199, 182, 181, 173, 174, 124, and 125. To join the conversation or have your question answered on a future episode, join the Ask The Programmer group on LinkedIn and post a message, leave a comment, or reach out to us @AV_JamesKing or @stevegreenblatt on X/Twitter or Bluesky and be sure to include #AskTheProgrammer. The Ask The Programmer podcast can be found at @AVProgrammerPod on X/Twitter or on Bluesky as @asktheprogrammer.…

Ask the Programmer

1
Ask The Programmer Episode 211 - Modern User Interface Designs 13:54

20 روز پیش13:54

13:54

James King and Steve Greenblatt discuss the growing trend toward implementing user interface designs that are simple, clean, and follow a templated, pre-developed, or product-based look and feel. Is this the new norm and the end of fully customized designs? Is there still a place to blend a common look and feel with custom? To join the conversation or have your question answered on a future episode, join the Ask The Programmer group on LinkedIn and post a message, leave a comment, or reach out to us @AV_JamesKing or @stevegreenblatt on X/Twitter or Bluesky and be sure to include #AskTheProgrammer. The Ask The Programmer podcast can be found at @AVProgrammerPod on X/Twitter or on Bluesky as @asktheprogrammer.…

Ask the Programmer

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Ask The Programmer Episode 210 - Dedicated vs. Centralized Hardware and Processing 18:05

27 روز پیش18:05

18:05

James King and Steve Greenblatt discuss the pros and cons of having dedicated vs. centralized hardware and processing. While this may seem like an easy decision, beware of the impact it can have on programming, maintenance, and future upgrades. Experienced programmers should be consulted before deciding to design systems innovatively, whether centralized or distributed. To join the conversation or have your question answered on a future episode, join the Ask The Programmer group on LinkedIn and post a message, leave a comment, or reach out to us @AV_JamesKing or @stevegreenblatt on X/Twitter or Bluesky and be sure to include #AskTheProgrammer. The Ask The Programmer podcast can be found at @AVProgrammerPod on X/Twitter or on Bluesky as @asktheprogrammer.…

Ask the Programmer

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Ask The Programmer Episode 209 - Managing Programming Changes 15:44

۵ weeks پیش15:44

15:44

James King and Steve Greenblatt discuss the impact of client requests and scope changes while a programmer actively works on code or configuration. It's not easy for programmers to say "no," but it is also crucial for the health of a program to manage changes and client expectations effectively. To join the conversation or have your question answered on a future episode, join the Ask The Programmer group on LinkedIn and post a message, leave a comment, or reach out to us @AV_JamesKing or @stevegreenblatt on X/Twitter or Bluesky and be sure to include #AskTheProgrammer. The Ask The Programmer podcast can be found at @AVProgrammerPod on X/Twitter or on Bluesky as @asktheprogrammer.…

Ask the Programmer

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Ask The Programmer Episode 208 - Fourth Year Anniversary 24:55

۶ weeks پیش24:55

24:55

James King and Steve Greenblatt discuss highlights from the past four years of the Ask The Programmer episodes. including the value of programmers, the different types of programmers, coding vs. configuration, and AI. Since the beginning, we have focused on building community and helping programmers find their voice in the industry. To join the conversation or have your question answered on a future episode, join the Ask The Programmer group on LinkedIn and post a message, leave a comment, or reach out to us @AV_JamesKing or @stevegreenblatt on X/Twitter or Bluesky and be sure to include #AskTheProgrammer. The Ask The Programmer podcast can be found at @AVProgrammerPod on X/Twitter or on Bluesky as @asktheprogrammer.…

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Ask The Programmer Episode 207 - Options for Learning AV Programming 19:01

۷ weeks پیش19:01

19:01

James King and Steve Greenblatt discuss options for learning AV programming. While there is no tried-and-true path to becoming an AV programmer, there are many informal and formal approaches to learning, building a skill set, and solving specific challenges online, in a classroom, and through communities. To join the conversation or have your question answered on a future episode, join the Ask The Programmer group on LinkedIn and post a message, leave a comment, or reach out to us @AV_JamesKing or @stevegreenblatt on X/Twitter or Bluesky and be sure to include #AskTheProgrammer. The Ask The Programmer podcast can be found at @AVProgrammerPod on X/Twitter or Bluesky as @asktheprogrammer.…

Ask the Programmer

1
Ask The Programmer Episode 206 - Learnng and Growing as a Programmer 17:53

۸ weeks پیش17:53

17:53

James King and Steve Greenblatt discuss how to learn and grow as programmers. Some programmers establish their own approach to writing code, while others adopt a coding style defined by their employer, organization, or mentor. Working with a team and participating in code reviews can raise the bar for all involved. To join the conversation or have your question answered on a future episode, join the Ask The Programmer group on LinkedIn and post a message, leave a comment, or reach out to us @AV_JamesKing or @stevegreenblatt on X/Twitter or Bluesky and be sure to include #AskTheProgrammer. The Ask The Programmer podcast can be found at @AVProgrammerPod on X/Twitter or Bluesky as @asktheprogrammer.…

Ask the Programmer

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Ask The Programmer Episode 205 - Programmers and Tariffs 17:05

۹ weeks پیش17:05

17:05

James King and Steve Greenblatt discuss the impact that potential trade tariffs can have on integrated systems, programming, programmers, and clients. To join the conversation or have your question answered on a future episode, join the Ask The Programmer group on LinkedIn and post a message, leave a comment, or reach out to us @AV_JamesKing or @stevegreenblatt on X/Twitter or Bluesky and be sure to include #AskTheProgrammer. The Ask The Programmer podcast can be found at @AVProgrammerPod on X/witter and @asktheprogrammer on Bluesky.…

Ask the Programmer

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Ask The Programmer Episode 204 - Is Building Control Back? 27:45

10 weeks پیش27:45

27:45

James King and Steve Greenblatt discuss the renewed conversation around building control, which stems from Acuity Brands' acquisition of Q-SYS in October 2024. To join the conversation or have your question answered on a future episode, join the Ask The Programmer group on LinkedIn and post a message, leave a comment, or reach out to us @AV_JamesKing or @stevegreenblatt on X/Twitter or Bluesky and be sure to include #AskTheProgrammer. The Ask The Programmer podcast can be found at @AVProgrammerPod on X/Twitter or @asktheprogrammer on Bluesky.…

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Ask The Programmer Episode 203 - Guest Brittany DiCesare Shares How Manufacturers Help Programmers 15:26

11 weeks پیش15:26

15:26

Steve Greenblatt sits down with Brittany DiCesare, Director of Sales and Operations at Control Concepts, Inc., to discuss how manufacturers are helping programmers by making controlling their products easier. Brittany DiCesare can be found on LinkedIn https://www.linkedin.com/in/brittdice/ and on X/Twitter @brittdice https://twitter.com/brittdice. Control Concepts can be found at controlconcepts.net. Manufacturers looking to learn more about API integration can visit controlmyavproduct.com. This episode was recorded live at ISE2025. To join the conversation or have your question answered on a future episode, join the Ask The Programmer group on LinkedIn and post a message, leave a comment, or reach out to us @AV_JamesKing or @stevegreenblatt on X/Twitter or Bluesky and be sure to include #AskTheProgrammer. The Ask The Programmer podcast can be found at @AVProgrammerPod on X/Twitter and @asktheprogrammer on Bluesky.…

Ask the Programmer

1
Ask The Programmer Episode 202 - The Importance of Technical Support 18:03

12 weeks پیش18:03

18:03

James King and Steve Greenblatt discuss how timely and effective technical support impacts the performance of AV programmers. What makes good technical support and how should it be best utilized? To join the conversation or have your question answered on a future episode, join the Ask The Programmer group on LinkedIn and post a message, leave a comment, or reach out to us @AV_JamesKing or @stevegreenblatt on X/Twitter or Bluesky and be sure to include #AskTheProgrammer. The Ask The Programmer podcast can be found at @AVProgrammerPod on X/Twitter and @asktheprogrammer on Bluesky,…

Ask the Programmer

1
Ask The Programmer Episode 201 - How Does the AV Industry Contend with Changes in Software Apps 20:26

13 weeks پیش20:26

20:26

James King and Steve Greenblatt discuss how modern software applications and mobile apps can change user operation without notice. With the AV being change-averse, how will this impact users and support teams? What can be done to limit surprises and issues? To join the conversation or have your question answered on a future episode, join the Ask The Programmer group on LinkedIn and post a message, leave a comment, or reach out to us @AV_JamesKing or @stevegreenblatt on X/Twitter and Bluesky and be sure to include #AskTheProgrammer. The Ask The Programmer podcast can be found at @AVProgrammerPod on Twitter and @asktheprogrammer on Bluesky.…

Ask the Programmer

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Ask The Programmer Episode 200 - Dan Ferrisi asks If Programmers will be Better Recognized in AV 23:17

14 weeks پیش23:17

23:17

James King and Steve Greenblatt welcome back Dan Ferrisi, Group Editor, Commercial and Security with Emerald, to discuss if there will come a time when AV programmers are better represented and recognized in the industry. Dan Ferrisi can be reached at @danferrisiedit on X/Twitter and Bluesky, LinkedIn https://www.linkedin.com/in/dan-ferrisi-55675a7/, and at CommercialIntegrator.com and Securitysales.com. Be sure to also check out Dan's previous appearances in episodes 199, 181 , 182, 173, 174, 124, and 125. To join the conversation or have your question answered on a future episode, join the Ask The Programmer group on LinkedIn and post a message, leave a comment, or reach out to us @AV_JamesKing or @stevegreenblatt on X/Twitter or Bluesky and be sure to include #AskTheProgrammer. The Ask The Programmer podcast can be found at @AVProgrammerPod on Twitter and @asktheprogrammer on Bluesky.…

Ask the Programmer

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Ask The Programmer Episode 199 - Dan Ferrisi Asks Whether Programmers Must Know How to Code 20:13

15 weeks پیش20:13

20:13

James King and Steve Greenblatt welcome back Dan Ferrisi, Group Editor, Commercial and Security with Emerald, to discuss his question about whether programmers need to know how to code or whether all the other skills that contribute to their success can overshadow this need as long as coding can be outsourced or addressed with a no-code tool. Dan Ferrisi can be reached at @danferrisiedit on X/Twitter and Bluesky, LinkedIn https://www.linkedin.com/in/dan-ferrisi-55675a7/, and at CommercialIntegrator.com and Securitysales.com. Be sure to also check out Dan's previous appearances in episodes 182, 181, 173, 174, 124, and 125. To join the conversation or have your question answered on a future episode, join the Ask The Programmer group on LinkedIn and post a message, leave a comment, or reach out to us @AV_JamesKing or @stevegreenblatt on X/Twitter and Bluesky and be sure to include #AskTheProgrammer. The Ask The Programmer podcast can be found at @AVProgrammerPod on X/Twitter and @asktheprogrammer on Bluesky.…

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