The 7 MSP Buzzwords: Why do we still use them? | EP123

All Things MSP

In this no-holds-barred episode of the All Things MSP podcast, Justin Esgar and Eric Anthony take on the 7 most overused and misunderstood buzzwords in the managed IT services industry. From “proactive” to “fully managed,” we break down why these terms are not only tired—but potentially dangerous for your MSP business.
Are you accidentally overpromising with “turnkey” or “customized solutions”? Is “trusted advisor” more of a crutch than a value prop? We challenge you to rethink your language, your messaging, and your client communications.
Whether you're writing copy for your MSP website, onboarding a new client, or evaluating new vendors, this episode is a must-listen for MSP owners and techs who care about clarity, trust, and reputation.
🔍 Learn how these words are used (and misused), how customers perceive them, and what language to use instead.
⏱️ No filler—just real talk from two experienced MSP pros. Join us for one of the most practical, eye-opening episodes yet.