24 | CRM Technology Ecosystems with Jeffrey Wat

All About Supporting Philanthropy

Your Donor Management System is just part of your technology ecosystem. Considering the many official and unofficial downstream and bolt-on solutions, managing your CRM, or changing your CRM, requires planning and many conversations. Listen as Jeffrey Wat dicusses technology ecosystems and technical debt.

00:00 Jeffrey Wat 03:03 CRM Systems and Planning Changes 05:35 Technology Ecosystems 13:26 Navigating Changes 20:03 How to Manage Bolt-on Solutions 27:01 Guardrails for Downstream Solutions 29:48 What is Tech Debt? 32:12 You Are Important To Your Operation