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Vulnerability vs Disability: Mind the Gap
Manage episode 508568548 series 3590097
محتوای ارائه شده توسط Project Nemo. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Project Nemo یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
In this episode of Accessible Finance, host Prerna Goel speaks with Kathryn Townsend — Head of Customer Vulnerability and Accessibility at Nationwide Building Society and founder of the Deaf Inclusion Consortium. She was previously the UK Government Disability & Access Ambassador for banking.
Together they explore why disability inclusion still lags behind vulnerability frameworks, how digital transformation risks leaving disabled customers behind, and what practical steps banks and fintechs can take to embed accessibility from the start. Kathryn also shares her experience leading industry coalitions, collaborating with Project Nemo on learning disability research, and pushing organisations beyond compliance to truly inclusive design.
If you want to understand what it takes to make accessibility a default in financial services, this conversation is full of insights, challenges, and solutions.
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