بهترین پادکست های John Dijulius (2024)

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John DiJulius: Elevating Customer and Employee Experience to World-Class Standards 38:35

4d ago38:35

38:35

Full Episode Page: John DiJulius: Elevating Customer and Employee Experience to World-Class Standards Episode Summary: In this episode of The Business Owner’s Journey, Nick Berry interviews John DiJulius, the expert on world-class customer and employee experiences. John shares his journey from starting a salon with his wife to becoming a sought-aft…

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EP 179 - Embrace Your Reality - Molly Booker Author | Orator | Guide 37:25

4d ago37:25

37:25

Embrace Your Reality with Molly Booker Introduction Welcome to another enriching episode of Paper Napkin Wisdom! Today, we have the pleasure of hosting Molly Booker, a transformational author and coach whose insights on self-discovery and personal growth have inspired many. Molly is known for her powerful memoirs and her ability to guide individual…

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170: Leading Gen Z's 58:19

5d ago58:19

58:19

In this episode, Chief Revolution Officer John DiJulius talks with Brian Polian. After 25 years of coaching football at the highest levels at such places as Notre Dame, LSU, Stanford, and Texas A&M, Brian stepped back from the coaching ranks and came back to his alma mater, John Carroll University, as the Vice President of Athletic sand National En…

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Adapt and Innovate Through Permanent Reinvention - Aidan McCullen 36:28

5d ago36:28

36:28

In this week’s episode of the SIMPLE brand podcast, I talk with Aidan McCullen. Aidan is a change consultant and executive coach who helps organizational teams improve how they engage and innovate. He’s the host of The Innovation Show podcast. And Aidan’s the bestselling author of Undisruptable: A Mindset of Permanent Reinvention for Individuals, O…

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Ep 178 - Embrace the Scary: Peter Shankman on Boldness, Risk, and Success 31:23

11d ago31:23

31:23

In episode 178 of Paper Napkin Wisdom, we were delighted to welcome back Peter Shankman, an entrepreneur, author, and renowned keynote speaker. Known for founding Source of Sources (SOS), Help a Reporter Out (HARO), Mental Capital and his focus on neurodiversity, Peter has continually pushed boundaries in both his personal and professional life. Du…

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Jessica Yarmey: Navigating the Entrepreneurial Mindset to Build Brands and Fitness Franchises 1:14:14

12d ago1:14:14

1:14:14

Full Episode Page: Jessica Yarmey: Building Brands, Fitness Franchises, and Embracing Resilience Episode Summary: In this episode of The Business Owner’s Journey, Nick Berry chats with Jessica Yarmey, a seasoned entrepreneur who has spent over 25 years in the franchise industry, working with global brands like Gold’s Gym and Burger King. Jessica sh…

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In Appreciation of John Ruhlin - Lessons that Live and Love On 57:45

13d ago57:45

57:45

In memory of John, and to support his family during this difficult time, please consider contributing to the GoFundMe campaign set up in his honor. In Appreciation of John Ruhlin - Lessons that Live and Love On John Ruhlin was more than just an entrepreneur; he was a master of appreciation, a man whose philosophy of valuing others left an indelible…

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Ep 177 - The Magic of Mind and Story - Derek Selinger 44:22

18d ago44:22

44:22

The Magic of Mind and Story: A Conversation with Derek Selinger In our recent podcast episode, we had the privilege of hosting Derek Selinger, a renowned mentalist, magician, and keynote speaker. Derek's career is a testament to his dedication to the art of illusion and the study of human psychology. His performances are not just about magic tricks…

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Turn Customers Into Raving Fans With a Customer Experience Engine - Scott Wozniak 55:00

19d ago55:00

55:00

In this week’s episode of the SIMPLE brand podcast, I talk with Scott Wozniak. Scott is the founder and CEO of Swoz Consulting where he helps startups, family enterprises, and Fortune 500 companies create raving fans of customers and employees. And Scott’s the bestselling author of Make Your Brand Legendary: Create Raving Fans With the Customer Exp…

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Nick Berry: Leadership, Intentionality, and the Power of Personal Agency 58:45

19d ago58:45

58:45

Full Episode Page: Nick Berry: Leadership, Intentionality, and the Power of Personal Agency Episode Summary: In this special episode of The Business Owner’s Journey, Nick Berry is interviewed by his wife, Kelly Berry, host of Life Intended. They dive into Nick's entrepreneurial journey from a small-town farm to becoming a successful CEO and mentor.…

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169: Leaving a Leadership Legacy 45:51

19d ago45:51

45:51

Can you revolutionize your leadership legacy while navigating through crises and unprecedented challenges? On this episode of The Customer Service Revolution, join us as we explore this question with leadership experts John DiJulius and Dave Murray. They share insights on how visionary impact extends beyond organizational boundaries, inspiring empl…

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Ep 176 - Harnessing the Power of Collective Purpose - Genevieve Piturro 40:27

25d ago40:27

40:27

In this insightful episode of Paper Napkin Wisdom, Govindh Jayaraman engages in a profound and enlightening conversation with Genevieve Piturro, the remarkable founder of the Pajama Program. This nonprofit organization has provided over seven million pajamas and books to children in need, offering them comfort and a sense of security. Genevieve’s j…

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168: Integrating AI and Human Expertise 39:44

26d ago39:44

39:44

Discover how AI is reshaping customer support and transforming business operations with Eric Vermillion, CEO of Helpshift. On this episode of The Customer Service Revolution, Eric walks us through Helpshift's evolution from a Bay Area startup to a key player in the gaming industry, highlighting how AI is revolutionizing contact centers. By automati…

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Sara Nay: Continuous Learning & Growth at Duct Tape Marketing 35:16

26d ago35:16

35:16

Full Episode Page: Sara Nay: Continuous Learning & Growth at Duct Tape Marketing Episode Summary: In this episode of The Business Owner’s Journey, Sara Nay, COO of Duct Tape Marketing, shares her insights on effective delegation, company culture, and overcoming burnout. Sara discusses how her role as an integrator complements her father John Jantsc…

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Ep 175 - Grit, Passion and Perseverence - Perry Solomon 46:48

1M ago46:48

46:48

Perry Solomon's story is one of resilience, demonstrating how grit—comprised of passion and perseverance—can drive success even in the face of immense challenges. About Perry Solomon Perry Solomon is a serial entrepreneur with over four decades of experience. He is the founder of Aleratec, a company known for its innovative consumer electronics pro…

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Rethinking Retention to Create Loyal Employees - Erica Keswin 39:23

1M ago39:23

39:23

In this week’s episode of the SIMPLE brand podcast, I talk with Erica Keswin. Erica is an international keynote speaker, a bestselling author, and a workplace strategist who partners with some of the most well-known companies in the world. She's one of Marshall Goldsmith's Top 100 Coaches. And Erica’s the Wall Street Journal best-selling author of …

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Dana Farber: Mindful Marketing for Visionary Leaders and Brands 55:59

1M ago55:59

55:59

Full Episode Page: Dana Farber: Mindful Marketing for Visionary Leaders and Brands Episode Summary: Dana Farber, founder of Moonstone Marketing, shares her backstory and the challenges of starting her own business. She emphasizes the importance of understanding the motivations and goals of clients in order to create authentic and empathetic marketi…

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Kelly Berry: Six Big Lessons We've Taken from Our Podcast Guests 26:28

1M ago26:28

26:28

Full Episode Page: Kelly Berry: Six Big Lessons from Our Podcast Guests Episode Summary: Nick and Kelly Berry each bring three big lessons they've taken from their podcast guests. The 6 Takeways are: - Even accomplished individuals can struggle with imposter syndrome (The Power of Inner Work & Breaking Free from Societal Norms with Dr. Margie Serra…

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Ep 174 - Embracing Fluidity and Self-Recognition - Dmitry Buterin 51:33

1M ago51:33

51:33

In this thought-provoking episode of Paper Napkin Wisdom, Govindh Jayaraman engages in a profound conversation with Dmitry Buterin, an entrepreneur who has successfully built businesses from the ground up and navigated the complex landscape of technology and personal growth. Dmitry’s journey is a testament to the power of self-recognition, the flui…

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167: Building and Developing Great Leaders 43:41

1M ago43:41

43:41

Could your company's high turnover rates directly result from poor leadership? On this episode of The Customer Service Revolution, explore the startling reality that 82% of managers are considered “accidental managers”—individuals with job function expertise but lacking crucial leadership skills. We unpack the extraordinary impact on organizations,…

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Matt Goebel: Scaling a SAAS Solution for Multi-Unit Businesses and Franchises 53:51

1M ago53:51

53:51

Full Episode Page: Matt Goebel: Scaling a SAAS Solution for Multi-Unit Businesses and Franchises Episode Summary: Matt Goebel shares his entrepreneurial journey, starting with his first job in consulting and the itch to be an entrepreneur. He quit his job during the financial crisis and started his own consulting company, which eventually became Lu…

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Ep 173 - Know Your True North - Chris Schmitt 40:07

2M ago40:07

40:07

Know Your True North In the latest episode of Paper Napkin Wisdom, we had the pleasure of hosting Chris Schmitt, a distinguished high-performance coach with Azimuth Consulting Group. Chris brings a unique perspective to leadership, drawing from his extensive experience as a United States Army Special Forces Green Beret and his work with top-tier co…

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Mental Toughness and Resilience in Business: Rocks, Jellybeans, and Marshmallows 5:54

2M ago5:54

5:54

Full Episode Page: Mental Toughness and Resilience in Business: Rocks, Jellybeans, and Marshmallows Episode Summary: Nick Berry discusses the importance of mental toughness and resilience in being a successful business owner. He shares how Hall of Fame Coach Beauford Sanders taught him the analogy of rocks, jellybeans, and marshmallows to categoriz…

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Principles for Effective and Simple Communication - Ben Guttmann 40:44

2M ago40:44

40:44

In this week’s episode of the SIMPLE brand podcast, I talk with Ben Guttmann. Ben’s a marketing and communications expert who’s on a mission to train leaders in effective connection through simplified messaging. Ben’s the former co-founder of Digital Natives Group, a professor at Baruch College, and the best-selling author of Simply Put: Why Clear …

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166: Tearing Down Silos by Building Collaboration Across Departments 45:25

2M ago45:25

45:25

On this episode of The Customer Service Revolution, uncover the secrets to building a thriving internal culture with John DiJulius and Dave Murray. Learn how breaking down organizational silos can transform your workplace into a cohesive, efficient powerhouse. Using real-world examples from Intermountain Healthcare, we'll show you how effective lea…

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Austin Mullins: Becoming an SEO and Content Craftsman, Agency Builder and Thought Leader 58:56

2M ago58:56

58:56

Full Episode Page: Austin Mullins: Becoming an SEO and Content Craftsman, Agency Builder and Thought Leader Episode Summary: In this conversation, Austin Mullins discusses the importance of effective communication in business and the value of gaining experience and expertise. He shares his journey from copywriting to sales to starting his own agenc…

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tBOJ Resource: Upleveling Business Strategy with the Strategic Alignment Plan 14:01

2M ago14:01

14:01

Full Episode Page: tBOJ Resource: Upleveling Business Strategy with the Strategic Alignment Plan Go here to get your copy of the Strategic Alignment Plan. Episode Summary: Host Nick Berry delves into the Strategic Alignment Plan, a crucial framework for small business owners looking to streamline their vision, goals, and decision-making processes. …

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165: The Closer 34:35

2M ago34:35

34:35

Have you ever wondered what it takes to transform your e-commerce platform into a customer satisfaction powerhouse? On this episode of The Customer Service Revolution, we explore a compelling case study that reveals how one client drastically improved their customer service landscape and employee morale by addressing critical service defects. Uncov…

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Scott Fay: Turning Distressed Companies into Success Stories 52:14

2M ago52:14

52:14

Full Episode Page: Scott Fay: Turning Distressed Companies into Success Stories Episode Summary: Scott Fay has a successful track record of turning around distressed companies. He has rolled up 17 distressed companies under TCI Rood and has found a formula for success. Part of his formula has been learning that his strength is fixing broken compani…

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Dr. Haley Perlus: The Need for Mental Toughness as a Business Owner 58:40

2M ago58:40

58:40

Full Episode Page: Dr. Haley Perlus: The Need for Mental Toughness as a Business Owner Episode Summary: Dr. Haley Perlus is an entrepreneur and Sport & Performance Psychologist, author, speaker and advisor. Haley works with elite executives, brands and athletes all over the world on mindset and mental toughness in achieving peak performance. In thi…

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164: Creating an Employee Experience That Retains Them 50:14

2M ago50:14

50:14

What if creating an exceptional employee experience could transform your company and drastically reduce turnover? In this episode of The Customer Service Revolution, John DiJulius and Dave Murray uncover the key strategies that make a workplace irresistible. From nurturing a culture of gratitude and training the whole person to helping employees di…

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John Jantsch: Building a Business on Marketing Strategies, Systems, and Fractional CMOs 36:02

2M ago36:02

36:02

Full Episode Page: John Jantsch: Building a Business on Marketing Strategies, Systems, and Fractional CMOs Episode Summary: John Jantsch, founder of Duct Tape Marketing, shares his journey and the milestones that led to the creation of his marketing methodology. John and host Nick Berry discuss the importance of strategy in marketing and how it can…

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A Customer-Centric Culture Starts with Customer-Focused Leadership - Blake Morgan 38:43

2M ago38:43

38:43

In this week’s episode of the SIMPLE brand podcast, I talk with Blake Morgan. Blake is known as the “Queen of CX.” She is a customer experience futurist and one of the top keynote speakers in the world. She’s the host of The Modern Customer Podcast and the author of three books, including her latest, The 8 Laws of Customer-Focused Leadership: New R…

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163: Creating a New Employee Onboarding Experience 32:09

2M ago32:09

32:09

What if the secret to retaining top talent is how you welcome them? On this episode of The Customer Service Revolution, join John as he reveals the strategies to make your employee onboarding process efficient, memorable, and engaging. Drawing wisdom from Joey Coleman's “Never Lose an Employee Again” and Dan Heath's “Making Moments Memorable,” we t…

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Steve McFarland: Being an Emotionally Intelligent Business Leader 1:03:00

2M ago1:03:00

1:03:00

Full Episode Page: Steve McFarland: Being an Emotionally Intelligent Business Leader (with full list of resources shared) Episode Summary: Steve McFarland is a Master Chair of CEO Peer Advisory groups and Executive Coach with Vistage International. He’s also a Mental Fitness Coach with Positive Intelligence, and is a small business owner with 5 fra…

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Brett Bartholomew: The Power of Effective Communication and Self-Awareness 1:09:57

3M ago1:09:57

1:09:57

Full Episode Page: Brett Bartholomew: The Power of Effective Communication and Self-Awareness Episode Summary: Brett Bartholomew, founder of Art of Coaching, shares his journey as an entrepreneur and the evolution of leadership communication. Brett started Art of Coaching, where they focus on guiding and leading people through the messy realities o…

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How to Create a Ridiculously Easy Customer Experience - David Avrin 38:05

3M ago38:05

38:05

In this week’s episode of the SIMPLE brand podcast, I talk with David Avrin. David is one of the most popular Customer Experience speakers and consultants in the world. In fact, over the past 25 years, David has shared his lessons on competitive advantage with leaders and teams from thousands of organizations in 26 countries around the world! And D…

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162: ACHIEVING CUSTOMER AMAZEMENT Study 45:14

3M ago45:14

45:14

Can frontline employees truly revolutionize customer service? On this episode of The Customer Service Revolution, we uncover the insights shared by shuttle bus drivers in a unique focus group, revealing the crucial role of those on the frontlines in gathering and acting on customer feedback. John DiJulius, Chief Revolution Officer, emphasizes the p…

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Episode 178 - The Outtakes Episode 25:04

3M ago25:04

25:04

Send us a Text Message. After 7 years, Sarah and T are publishing what you have never heard before. Our goofs, gaffes and general flub ups. This shows you a behind the scenes look at what it takes to put together a flawless episode. Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Spe…

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[Ep.7] Roland Gurney: Standing Out in a Saturated Market 48:09

3M ago48:09

48:09

Full Episode Page: Roland Gurney: Mastering Positioning and Standing Out in a Saturated Market Episode Summary: Roland Gurney, owner of Treacle, a marketing agency for other marketing agencies, shares his perspective on positioning, differentiation, and messaging. He emphasizes the importance of finding what makes each agency unique and valuable, r…

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161: Improve CX in Contact Centers with Technology 42:41

3M ago42:41

42:41

Can AI revolutionize customer service? In this episode of The Customer Service Revolution, John sits down with Joel Sylvester, partner and Chief Client Officer at Five Star Call Centers, to explore how AI and machine learning are transforming the customer care landscape. Joel reveals how integrating advanced technologies can enhance customer intera…

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Retain Your Employees and Build a World-Class Culture - John DiJulius 56:57

3M ago56:57

56:57

In this week’s episode of the SIMPLE brand podcast, I talk with John DiJulius. John is the founder and Chief Revolution Officer of The DiJulius Group, a customer experience consulting firm that helps clients build customer care strategies that lead to happy customers, employees, and shareholders. John has spent decades becoming the authority on bui…

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160: Creating a Recruitment Experience 59:42

3M ago59:42

59:42

Can the way you treat job candidates transform your organization's success? In this episode of The Customer Service Revolution, John DiJulius and Dave Murray unpack The Employee Experience Revolution, emphasizing how a remarkable recruitment experience can set your company apart. Discover why it's imperative to treat candidates as valued customers …

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[Ep.6] Kiri Masters (Pt 2): Strengthening Your Personal Brand 23:44

3M ago23:44

23:44

Full Episode Page: Kiri Masters (Pt 2): Personal Branding and Overcoming Mental Barriers Kiri Masters (Pt 1): The Challenges of Founding, Building, and Exiting Her Marketing Agency in 7 Years Episode Summary: In Part 2 of the conversation, Nick and Kiri Masters discuss personal branding and the challenges that come with it. Kiri emphasizes the impo…

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[Ep.5] Kiri Masters (Pt 1): Founding, Building, and Exiting Her Marketing Agency in 7 Years 52:34

3M ago52:34

52:34

Full Episode Page: Kiri Masters: The Challenges of Founding, Building, and Exiting Her Marketing Agency in 7 Years Episode Summary: Kiri Masters shares the story of Bobsled Marketing, the company she built and sold, and discusses her expertise in personal branding. Kiri attributes the success of Bobsled Marketing to leaning heavily into content mar…

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Episode 177 - Listeners' Favorite Episodes Revealed! 34:47

3M ago34:47

34:47

Send us a Text Message. In this edition of the Vacation Rental Manager's podcast Sarah and T turn the microphone over to the audience to reveal the favorite episodes of all time. Whether you are a new listener, or have been with the dynamic duo since day one this edition of the podcast will take you back to the best this podcast has to offer. Find …

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159: Build Your Desired Future and Live a Life Full of Purpose 38:04

3M ago38:04

38:04

Have you ever wondered how feedback from shuttle bus drivers can revolutionize customer service? On this episode of The Customer Service Revolution, John chats with Jason Yarusi, private fund manager and founder of the Live 100 program, as he shares his unconventional path from the hustle of bars and restaurants to creating a unique approach to per…

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How to Find and Retain Your Most Valuable Customers - Ali Cudby 39:14

4M ago39:14

39:14

In this week’s episode of the SIMPLE brand podcast, I talk with Ali Cudby. Ali is the CEO of Alignmint Growth Strategies. With over 15 years advising startups and global companies, Ali’s specialty is transforming customer experience, increasing customer lifetime value, and building customer loyalty. Ali is also the author of the bestselling book, K…

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158: Interviewing for Customer Service Rockstars 48:51

4M ago48:51

48:51

Have you ever met someone whose mere presence lights up the room? That's the kind of person Dave Murray and John believe can revolutionize the customer experience. On this episode of The Customer Service Revolution, join us as we dive into the essence of the “Employee Experience Revolution” and how happiness and attitude play a pivotal role in enha…

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An Episode Entirely About Nick Berry (Business and a bit of Life) 8:02

4M ago8:02

8:02

Full Episode Page: A Podcast Episode Entirely About Nick Berry (Business and a bit of Life) (NickBerry.info) Episode Summary: Nick Berry, host of The Business Owner's Journey, offers a high-level overview of his background, and explains his mission to shorten the learning curve for business owners. With over two decades of experience, Nick shares i…

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