The guys are back to talk about upcoming appearances at RSPA Retail NOW in Orlando and CompTIA ChannelCon in Las Vegas. Hopefully the air conditioning is working!توسط Helpt - Matt and David

This week the guys speak with Devin Miller, IP attorney and host of The Inventive Journey podcast.توسط Helpt - Matt and David

This week the guys talk about sales and marketing, the choices they've made to date, and how they'll approach growth in the future.توسط Helpt - Matt and David

Today the guys ... do some math tutoring? And talk about what's keeping them busy as startup founders. Plus, does it count as 100% on-shore if an on-shore agent works from offshore?توسط Helpt - Matt and David

This week the guys talk about how what's old is new. Then, as now, the best way to get a new customer is by being recommended.توسط Helpt - Matt and David

This week the guys talk about the key technology behind MSPs and what it takes to support them and their clients.توسط Helpt - Matt and David

This week the guys talk about the pros and cons of offering self-service support to customers, while trying to not be distracted by March Madness.توسط Helpt - Matt and David

This week the guys are back from the road again - San Diego and Las Vegas - talking about their experiences as customers, good and bad.توسط Helpt - Matt and David

This week, the guys - at great length - discuss the difficulties of finding the right candidates, making the correct hiring decision, and then keeping the best people.توسط Helpt - Matt and David

The guy's are back from another trade show to talk about the importance of cybersecurity. And for the record, Matt's phone was released in late 2020!توسط Helpt - Matt and David

The guys are joined this week by Helpt's Digital Marketing Specialist, Brian Yu. Does Brian think AI is coming for our jobs?توسط Helpt - Matt and David

The guys are on the road again at SMB TechFest. With each trade show, they're learning more about how to find and touch their target markets. Listen to learn how they learn about marketing planning and sales planning, and how they differ.توسط Helpt - Matt and David

This week the guys talk about water heaters and Jeff Bezos. It'll make sense when you listen!توسط Helpt - Matt and David

This week the guys talk about aligning company objectives with customer experience and how to ensure you keep the two connected.توسط Helpt - Matt and David

The guys are back from their travels - to New York City and Covidland, respectively, with stories about the trip. Got any fleece lined leggings?توسط Helpt - Matt and David

This week, the guys are back in the office, talking about what they brought back from CES and what they're bringing to NRF.توسط Helpt - Matt and David

The guys hit the road and record on the way to CES!توسط Helpt - Matt and David

The guys welcome Dan Noon, founder of a business offering IT services and hardware and avid listener of the podcast.توسط Helpt - Matt and David

The guys welcome a special guest from abroad, Troy Carpenter, former colleague and distribution sales specialist.توسط Helpt - Matt and David

The guys welcome their newest helpster, Chief Strategy Officer, Luis Artiz. Tune in to hear his thoughts on the customer experience and why he's excited to join Helpt.توسط Helpt - Matt and David

After a week off for Thanksgiving, the guys are back to talk about the gig economy and how agents for Helpt have some advantages over other flexible work.توسط Helpt - Matt and David

The guys talk about the positives the benefit of great customer communication and work on their accents. David's guest appearance on the Critical Mass podcast can be found here: https://podcast.criticalmassforbusiness.com/توسط Helpt - Matt and David

This week the guys teeter on the brink of ranting while explaining how everyone is a customer, and in their case, the customer experience hasn't always been a good one. Half the battle to deliver a positive experience is just showing up.توسط Helpt - Matt and David

The guys go through the rest of the 10 questions to ask when looking for a call center or tech support service. Do you provide ongoing support and follow-up? Can you use our existing support tools and systems? Do you provide instant post call documentation? Do you offer flexible plans to fit our needs? Will your offering help our business grow? Buc…

The guys released a worksheet to help you choose a provider and use this episode to go through the first half of that worksheet. Are all calls answered live? How technical are your agents? Are they based in the US? Do you support multi-channel communication? Do you offer warm handoffs and escalations? You can find the full worksheet here: Download…

This week the guys dive in on the data points they mentioned last week, explaining just how and why poor customer costly and how valuable a positive customer experience can be.توسط Helpt - Matt and David

The guys hit their quota on bad jokes while discussing memorable positive and negative customer experiences and how those have impacted their loyalty. Plus, don't be an end user.توسط Helpt - Matt and David

Today the guys get into: How to pronounce Helpt What Helpt does The challenges of just being there when your customers need you What a pod and what Google Bing areتوسط Helpt - Matt and David

Dive into the decision-making process of outsourcing... before the terrorists take over.توسط Helpt - Matt and David

Welcome to the inaugural episode of the, uh...to this podcast to be named. We talk about what Helpt is, why we're doing it, and why you need to be careful around stickers.توسط Matt