بهترین پادکست های Carm Capriotto (2024)

1
Strategies for Addressing the Technician Shortage [FTR 103] 23:34

5h ago23:34

23:34

Thanks to our Partners, Shop Boss, and 360 Payments Brad Updegraff discusses the pressing shortage of skilled technicians in the automotive industry. Brad shares strategies for training and developing technicians, and the importance of creating strong relationships with local schools. Additionally, he emphasizes the significance of flexible compens…

1
Human Connections: Mastering Soft Skills in the Modern Workplace [THA 398] 45:24

15h ago45:24

45:24

In this episode, Carm Capriotto brings insights into the critical role of soft skills in the automotive industry. The discussion centers around the importance of communication, empathy, and active listening in fostering better customer relationships and enhancing team dynamics. Perfect for business owners, service advisors, and automotive professio…

1
The Race to Electric: How Chinese Manufacturers are Changing the Game for Legacy Automakers [RR 989] 25:04

13h ago25:04

25:04

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Derek Kaufmann, managing partner at Schwartz Advisors, to discuss the transformative changes in the automotive industry, particularly the rise of electric vehicles (EVs) and the influence of Chinese manufacturers. Derek shares insights on China's significant investments in…

1
2024 Benchmark Report Part 3: Labor Productivity, Flat Rate VS Hourly [E135] - Business By The Numbers 20:29

1d ago20:29

20:29

This episode of Business by the Numbers is Part 3 (and the final part) of the 2024 benchmark series! What separates the most profitable auto repair shops from those struggling to turn a profit? Today, he's tackling that question using financial data and real-world insights from hundreds of shops across the industry. What you'll take away from this …

1
Back-to-School Marketing: Strategies for Auto Repair Shops to Engage and Give Back [E117] - The Auto Repair Marketing Podcast 56:05

3d ago56:05

56:05

Join host Kim Walker as she leads a heartwarming and insightful panel discussion with auto repair shop owners who are making a real difference in their communities. In this special episode, our panelists share how they're stepping up during the back-to-school season to support local students and teachers through creative initiatives—from donating s…

1
Auto Repair Profession and the WNBA vs Caitlin Clark [E151] - Diagnosing the Aftermarket A to Z 26:30

3d ago26:30

26:30

Matt Fanslow explores the parallels between women's basketball and the automotive repair industry. Highlighting Caitlin Clark's exceptional impact on women's sports, Matt discusses how her achievements should be celebrated rather than downplayed. He critiques the tendency of some WNBA players to undermine Clark's success, likening it to the automot…

1
From Partnership Struggles to Solopreneur Success [RR 988] 20:24

4d ago20:24

20:24

Thanks to our Partner, NAPA Auto Care Nate Winston shares his inspiring journey of transitioning from a challenging 16-year business partnership to becoming a successful solopreneur. He discusses the challenges of misaligned goals and work ethics within the partnership, which led to emotional strain. Nate also discusses his plans for the future and…

1
The Price of Assumptions: Cecil Bullard's Eye-Opening Lesson on Family [E007] - Speak Up! 59:25

5d ago59:25

59:25

In this episode we explore how assumptions have the power to destroy relationships. This episode was first planned back in May of 2024 when Craig was at the HQ for the Institute of Automotive Business Excellence in Ogden Utah. Craig and Cecil Bullard were outside discussing communication topics while taking in the scenery of the Mountains in the ea…

1
Do You Rise to the Occasion or Wither Under the Weight of Adversity? [E181] - Chris Cotton Weekly Blitz 9:44

5d ago9:44

9:44

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Ch…

1
“Start Thinking About The Industry First, and You Second.” [FTR 102] 13:02

7d ago13:02

13:02

Thanks to our Partners, Shop Boss, and 360 Payments In this episode of For the Record, Maylan Newton tackles the pressing issue of the technician shortage in the automotive industry. Maylan emphasizes the importance of proactive involvement from shop owners and industry representatives in engaging with educational institutions and students. He high…

1
What’s The Worst Piece of Advice You’ve Ever Been Given in Business? [THA 397] 47:44

8d ago47:44

47:44

Join our panel of shop owners as they discuss the worst advice they've received in the automotive business: "Be the cheapest in town; it will get you more business." "Don't give a price over the phone." "Don't get personal." "DVI's are not worth the extra time." "You'll never make it because you're too honest." "Don't hire a business coach." Bill N…

1
Revving Up Automotive Education: Bridging the Gap Between Training and Real-World Skills [RR 987] 50:04

8d ago50:04

50:04

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network This episode explores the distinctions between training and education, comparing the educational systems in the U.S. and Europe and how the automotive industry can support academic institutions. Tanner Brandt emphasizes the value of vocational training and soft skills, whi…

1
2024 Benchmark Report Part 2: Profitability, Labor Rates, and Productivity Metrics [E134] - Business By The Numbers 26:18

9d ago26:18

26:18

In this episode of Business by the Numbers, host Hunt Demarest, CPA, continues the in-depth exploration of the 2024 Benchmark Report. This week, he analyzes the intricacies of shop sizes, locations, and industry trends, setting the stage for next week's grand finale on top versus not shops. Breakdown of shop performance based on size and location a…

1
Communicate Like a Pro: Tips and Mistakes with Craig O'Neill [E116] - The Auto Repair Marketing Podcast 58:51

10d ago58:51

58:51

Today, we're excited to have a special guest with us, Craig O'Neill, a seasoned communication expert. In this episode, we'll dive into Craig's unique approach to effective communication in the auto repair industry. We'll explore how he defines and measures communication success, the art of creating positive first impressions, and the crucial role o…

1
What Jorge Menchu Taught Me About Diagnostics [E150] - Diagnosing the Aftermarket A to Z 27:36

10d ago27:36

27:36

Matt Fanslow shares experiences with new hires at the shop, highlighting their questions about air conditioning systems and diagnostic processes. Using a crossword puzzle analogy from Jorge Menchu, Matt illustrates effective diagnostic strategies, stressing the importance of starting with 'simpler' problems to build understanding and gain confidenc…

1
If You Had 364 Days Left to Live: What Would You Do Differently? [RR 986] 31:39

11d ago31:39

31:39

Thanks to our Partner, NAPA Auto Care Craig Noel recounts his near-death experience from multiple blood clots in his lungs and how it profoundly affected his perspective on life, family, and business. This life-altering event led Craig to reevaluate his priorities, emphasizing the importance of relationships and intentional living. Craig shares how…

1
Why Did the Auto Shop Owner Cross the Road? To Get to Profit First! [E180] - Chris Cotton Weekly Blitz 14:06

12d ago14:06

14:06

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Ch…

1
Communicating With Questions: Jeremy and the Jungle [E006] - Speak Up! 49:48

12d ago49:48

49:48

This episode begins with a simple premise. Craig recognizes his friend and former co-worker, Jeremy Glassco, as an excellent communicator and a man who asks great questions. Shortly after introducing Jeremy- you’ll see what Craig means! While exploring the topic of conversational questions, Craig invites Jeremy to explain his communication journey …

1
Are You the Biggest Constraint to Your Business Growth? [FTR 101] 18:39

14d ago18:39

18:39

Thanks to our Partners, Shop Boss, and 360 Payments AJ Nealey shares his journey from technician to business owner, highlighting key constraints to business growth in the auto repair industry. AJ emphasizes the importance of recognizing personal limitations, building a strong team, and implementing effective processes. He advocates for working "on"…

1
The Most Overlooked ‘Power’ Tool: Unlocking Your SMS [THA 396] 38:53

15d ago38:53

38:53

'Our shop managers, our shop owners, they don't know what they have, and because they don't know what they have, they don't know how to use it to the fullest extent.' This episode is packed with valuable advice for shop owners who want to maximize their Shop Management System and ensure their business runs seamlessly and profitably. Learn More Abou…

1
Essential Skill Trades Revolution: Beyond the Degree [RR 985] 41:00

15d ago41:00

41:00

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network "I Went to Yale Law School and Trade School Because American Prosperity Depends on Both Lawyers and Tradespeople." Darnell Epps Darnell Epps, a Yale Law School graduate and CEO of Thurgood Industries, and Andy Bizub, owner of Midwest Performance Cars, discuss the importanc…

1
2024 Benchmark Report Part 1: Biggest Changes, Key KPI's and Trends [E133] - Business By The Numbers 32:07

16d ago32:07

32:07

In this episode of "Business by the Numbers," Hunt Demarest, CPA, kicks off a three-part series breaking down the 2024 Automotive Industry benchmark report for auto repair shops across the country. This report gives a clear look at how shops are performing financially and operationally, helping owners see where they stand. Key Points: • Benchmark R…

1
Mailbag: Should I Put In A Two Weeks Notice? [E149] - Diagnosing the Aftermarket A to Z 22:54

17d ago22:54

22:54

Matt Fanslow explores the contentious topic of whether employees should give a two weeks notice when leaving a job. He challenges the power dynamics and expectations between employees and employers, questioning the fairness of this common practice. Matt highlights the lack of reciprocity from employers regarding severance packages and the potential…

1
Manage Your Stress & Drive Success with Jeff Salzenstein [E115] - The Auto Repair Marketing Podcast 46:53

17d ago46:53

46:53

When running your auto repair shop, burnout, stress, and exhaustion can feel like constant companions. How do you reignite your passion and find balance amidst the daily challenges? In this episode of the Auto Repair Marketing Podcast, Kim Walker hosts a solo cast with guest Jeff Salzenstein, a former professional tennis player turned coach and spe…

1
Making Safety A Priority: Safety Inspection Walkthrough [RR 984] 36:22

18d ago36:22

36:22

Thanks to our Partner, NAPA Auto Care Join Tracy Capriotto and Tom Herrmann as they conduct a comprehensive safety inspection at a local shop in Buffalo, NY. Tom demonstrates the importance of regular safety checks, covering fire extinguishers, eyewash stations, electrical panels, and more. He emphasizes the need for compliance with OSHA standards …

1
Changing Pastures: Practical Tips for Auto Repair Pros Seeking Growth and Fulfillment [E179] - Chris Cotton Weekly Blitz 7:25

19d ago7:25

7:25

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Ch…

1
Discussing D-Day + 80 Years [E005] - Speak Up! 38:53

19d ago38:53

38:53

A lifelong student of history - this episode began as a serious topic of interest for Craig - and evolved into multiple conversations with a special guest. For our listeners, we took our time with this episode and it was reviewed with careful consideration due to the significance of the subject. On June 6, 2024 - many of us in the free world paused…

1
“I Don’t Need to Read That” Said No One Ever [FTR 100] 8:27

21d ago8:27

8:27

Thanks to our Partners, Shop Boss, and 360 Payments Matt Fanslow, host of "Diagnosing the Aftermarket A to Z," discusses the critical importance of consulting service information before performing vehicle maintenance or repairs. Matt shares multiple real-world scenarios illustrating why thoroughly understanding service procedures is essential to av…

1
Creating a Culture of Accountability for Internal Succession [RR 983] 36:00

22d ago36:00

36:00

توسط Carm Capriotto, AAP

1
A Gift, Not A Punishment: Service Advisor Coaching [THA 395] 51:33

23d ago51:33

51:33

This episode explores how effective coaching can pay for itself by improving client interactions and boosting profitability. By listening to calls and identifying areas of opportunity, coaches help advisors address customer needs more accurately. Discover why one-on-one coaching is a valuable investment for shop owners aiming to enhance their busin…

1
ERTC Update - Am I Going to Get Paid? [E132] - Business By The Numbers 16:07

23d ago16:07

16:07

In this week's episode of Business by the Numbers, Hunt Demarest, CPA, dives into the latest updates on the Employee Retention Tax Credit (ERTC) from the IRS. This episode is a must-listen if you're unsure about your ERTC status or how it impacts your taxes. Explore the IRS's recent announcements and what they mean for your ERTC claims. Understand …

1
Tapping Into Local Organizations For Business Help [E114] - The Auto Repair Marketing Podcast 26:00

24d ago26:00

26:00

Want to unlock new opportunities for your auto repair shop? Learn how to tap into local organizations that are eager to help your business thrive, connect with valuable resources, and maximize community support. We'll explore the benefits of the Small Business Development Center (SBDC), leveraging Downtown Development Districts, and participating i…

1
Old Yeller and the Aging Mechanical Specialist [E148] - Diagnosing the Aftermarket A to Z 27:26

24d ago27:26

27:26

Inspired by a listener's question, Matt discusses the physical limitations that come with age and the need for early planning and skill diversification. The episode highlights the importance of adaptability and collaboration to ensure aging mechanics remain valuable in the automotive industry. Show Notes Future Planning for Retirement (00:02:38) Ph…

1
From Websites to Texts: How to Meet Modern Consumer Expectations [RR 982] 44:45

25d ago44:45

44:45

Thanks to our Partner, NAPA Auto Care Aubrey Amborn, Director of Sales for Net Driven, discusses the evolving marketing landscape in the automotive industry. She emphasizes the necessity of a robust online presence, effective SEO, and diverse communication methods to meet changing consumer preferences. Aubrey highlights the importance of adapting t…

1
Friction is a part of Feedback with Chris Cloutier [E004] - Speak Up! 36:34

26d ago36:34

36:34

This week Chris Cloutier is my guest on the podcast - and not just as my boss or a sponsor of this program - but as an excellent communicator and influential leader and one who I feel is exceptionally talented at delivering GOOD feedback. Even for people with above average communication skills - the necessity to give feedback is often one of the mo…

1
How Can Absentee Owners Transform Struggling Auto Repair Shops into Success Stories? [E178] - Chris Cotton Weekly Blitz 18:23

26d ago18:23

18:23

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Ch…

1
‘Crystal Clear’ Communication [FTR 099] 12:37

28d ago12:37

12:37

Thanks to our Partners, Shop Boss, and 360 Payments Rick White underscores the importance of clear communication in automotive shops. He explains how misunderstandings and unmet expectations often stem from the "illusion of transparency," where people assume others understand their needs without clear and effective communication. The episode offers…

1
Automotive Trends: Let Go of Outdated Practices and Embrace Innovation [THA 394] 41:50

29d ago41:50

41:50

Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class Dive into the latest trends in the automotive industry, including capital allocation, AI integration, customer service evolution, and challenges with parts availability. Featuring industry thought leaders Jason Stretch, Scott Brown, Chris Jones, and Seth Thorsen, this…

1
Don’t Sweat It: Keep Cool with A/C Equipment Troubleshooting [RR 981] 39:20

29d ago39:20

39:20

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Mike Hall shares his extensive knowledge of the operation and maintenance of air conditioning machines. Mike covers common misconceptions, the importance of proper training for technicians, addressing contamination problems, and how to properly maintain A/C equipment. Mike…

1
When Should I Take Social Security? [E131] - Business By The Numbers 19:28

1M ago19:28

19:28

In this episode of Business by the Numbers, we dive into the intricacies of Social Security and the critical decisions that can impact your retirement planning. Whether you're nearing retirement or planning ahead, understanding when to start collecting Social Security is vital for maximizing your benefits. Key Points Discussed: The importance of co…

1
Sweat Equity with Bryan Pollock [E147] - Diagnosing the Aftermarket A to Z 54:51

1M ago54:51

54:51

Thanks to our Partner, NAPA Autotech "Diagnosing the Aftermarket A to Z," podcast host Matt Fanslow and guest Bryan Pollock, "The Beast from the East," explore "sweat equity" in the automotive repair industry. They discuss the dedication technicians invest beyond regular hours, contributing to personal growth and shop success. They emphasize mentor…

1
Marketing Lingo & Misconceptions [E113] - The Auto Repair Marketing Podcast 36:20

1M ago36:20

36:20

Are you an auto repair shop owner looking to demystify the world of marketing jargon and take your business to the next level? Join hosts Brian and Kim Walker in this must-listen episode of the Auto Repair Marketing Podcast as they unravel the mysteries behind marketing terms that could be holding your business back. Ever wondered if boosting a pos…

1
Is the Automotive Industry Ready for a Language Revolution? [RR 980] 49:37

1M ago49:37

49:37

Thanks to our Partner, NAPA Auto Care Michael Smith discusses the need for a language and mindset shift to elevate the perception of automotive professionals. The conversation highlights the transition from viewing independent shops as "mom and pop" operations to recognizing them as sophisticated businesses led by "solopreneurs" or "mechanical and …

1
Navigate and Elevate Your Auto Repair Shop! [E177] - Chris Cotton Weekly Blitz 17:31

1M ago17:31

17:31

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Ch…

1
Smart Advice to New Shop Owners [THA 393] 44:42

1M ago44:42

44:42

Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class This episode is packed full of practical advice and personal stories that will resonate with new and aspiring shop owners. From leadership and financial management to team development and continuous learning, there's something for everyone. Key insights include the si…

1
Top 3 Ownership Principles [FTR 098] 11:20

1M ago11:20

11:20

Thanks to our Partners, Shop Boss, and 360 Payments Dave Justice from Repair Shop of Tomorrow emphasizes three key pillars for successful shop management: education, communication, and implementation. He underscores the importance of continuous education, particularly for technicians who have transitioned into business ownership. Dave also shares s…

1
What is Going on with the Market & Rates? [E130] - Business By The Numbers 31:24

1M ago31:24

31:24

Thanks to our partners, NAPA TRACS and Promotive In this week's episode of Business by the Numbers, Hunt Demarest, CPA, dives into the recent market volatility triggered by a disappointing jobs report and poor earnings from major companies. He explains the role of the Federal Reserve and the implications of the SOM Rule on predicting recessions. Ma…

1
Social Constructs...Game Theory...and Auto Repair [E146] - Diagnosing the Aftermarket A to Z 25:46

1M ago25:46

25:46

Thanks to our Partner, NAPA Autotech Matt Fanslow explores social constructs, relationships, and game theory. Inspired by a wedding he attended and a personal story about a friend dealing with infidelity, he highlights the importance of clear communication and expectations. He connects these themes to game theory, illustrating its relevance in both…

1
A Marketer's Take on "Just Say Yes" [E112] - The Auto Repair Marketing Podcast 19:28

1M ago19:28

19:28

Join Brian Walker in this thought-provoking episode of the Auto Repair Marketing Podcast as he delves into the controversial philosophy of "just say yes" in the auto repair industry. Brian explores how this approach can influence your marketing efforts, customer service, and overall shop success. He shares real-life examples of missed opportunities…

1
Powering Up: Tracy Capriotto Explores EV Safety [RR 978] 23:03

1M ago23:03

23:03

Thanks to our Partner, NAPA Auto Care Recorded at the NAPA Autotech Training Research Center in Canton, OH, Tracy Capriotto and Bill Weaver from NAPA Autotech Training dive into the fundamentals of electric vehicle safety. Key topics include personal protection equipment (PPE), the importance of glove safety and testing, and an introduction to usin…

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پادکست های Carm Capriotto

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