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محتوای ارائه شده توسط Rachel Provan. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Rachel Provan یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
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You Don't Know What You Don't Know

27:52
 
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Manage episode 398510044 series 3538570
محتوای ارائه شده توسط Rachel Provan. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Rachel Provan یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

Why You Know Less Than You Think: Cognitive Biases in Customer Success

Join me as we explore the Dunning-Kruger effect, a cognitive bias that can impact customer success. Discover how overestimating abilities and misunderstanding customer needs can lead to challenges in the CS field.

But what happens when we realize we don't know as much as we thought?

Stay tuned to find out.

In this episode, you'll discover:

  • How the Dunning Kruger effect impacts your customers so you can tailor your strategies most effectively.

  • The four stages of competence and how they apply to customer success for improved skill development.

  • Insights into navigating the Gartner hype cycle in customer success to better manage customer expectations.

  • How to overcome challenges in onboarding for smoother and more effective customer transitions.

  • How imposter syndrome relates to the Dunning-Kruger effect

Tired of waiting to get promoted?
Learn the 3-step proven system to make your promotion undeniable - even if there's no role available!
Go to http://provansuccess.com/promoted

🎬 This content was edited by Lifetime Value Media.

Learn more at: https://www.lifetimevaluemedia.com

++++NEW FREE RESOURCE++++
💎 The Ultimate Onboarding Checklist for Customer Success Leaders - The Step-by-Step Checklist to demonstrate your leadership, value, and strategic expertise.
WORK WITH RACHEL:

🧑🏻‍🎓 The CS Leadership Academy

CONNECT WITH RACHEL
Follow at:
LinkedIn
TikTok
YouTube

WEBSITE

https://provansuccess.com

  continue reading

27 قسمت

Artwork
iconاشتراک گذاری
 
Manage episode 398510044 series 3538570
محتوای ارائه شده توسط Rachel Provan. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Rachel Provan یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

Why You Know Less Than You Think: Cognitive Biases in Customer Success

Join me as we explore the Dunning-Kruger effect, a cognitive bias that can impact customer success. Discover how overestimating abilities and misunderstanding customer needs can lead to challenges in the CS field.

But what happens when we realize we don't know as much as we thought?

Stay tuned to find out.

In this episode, you'll discover:

  • How the Dunning Kruger effect impacts your customers so you can tailor your strategies most effectively.

  • The four stages of competence and how they apply to customer success for improved skill development.

  • Insights into navigating the Gartner hype cycle in customer success to better manage customer expectations.

  • How to overcome challenges in onboarding for smoother and more effective customer transitions.

  • How imposter syndrome relates to the Dunning-Kruger effect

Tired of waiting to get promoted?
Learn the 3-step proven system to make your promotion undeniable - even if there's no role available!
Go to http://provansuccess.com/promoted

🎬 This content was edited by Lifetime Value Media.

Learn more at: https://www.lifetimevaluemedia.com

++++NEW FREE RESOURCE++++
💎 The Ultimate Onboarding Checklist for Customer Success Leaders - The Step-by-Step Checklist to demonstrate your leadership, value, and strategic expertise.
WORK WITH RACHEL:

🧑🏻‍🎓 The CS Leadership Academy

CONNECT WITH RACHEL
Follow at:
LinkedIn
TikTok
YouTube

WEBSITE

https://provansuccess.com

  continue reading

27 قسمت

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