What is Proline? Inside SARTA's ADA Para-Transit Service

SARTA's Next Stop

Ever pondered about the intricacies of public transportation service applications, particularly for disability? Buckle up, because this episode will guide you through it like none other. We connect with Tracy Tulley, the man who has ascended the ranks at SARTA, starting from customer service and now leading the contract support services. Tracy offers an invaluable peek into the application process, requirements for Proline mobility devices, and the essence of community partnerships in the effective facilitation of services.
In the second part of our chat with Tracy, we delve into the nitty-gritty of the disability application evaluation process. Tracy explicates on the eligibility criteria, the indispensable role of a personal care attendant (PCA), and the rigorous training procedures for drivers. He even brings to light how unpredictable weather conditions can affect pickup times and the crucial door assist policy at SARTA.
As we wrap up our enriching conversation, Tracy addresses some of the most frequently asked questions about Proline transportation service. With his profound knowledge and experience, he elucidates on the intricacies of pickup and drop-off services, particularly under the influence of fluctuating weather conditions. He also underscores SARTA's commitment to adjusting reasonably for those who require assistance. If you have ever been curious or confused about public transportation services, this episode is a treasure trove of insights.

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1. What is Proline? Inside SARTA's ADA Para-Transit Service (00:00:00)

2. Proline (00:00:05)

3. Proline Transportation Service Application FAQs (00:09:53)

4. Bus Pickup and Drop-Off Assistance (00:20:34)

5. Clarifying Paratransit Services and Proline FAQ (00:26:45)