Ep. 204: Evan Siegel | Why Helping Banking Customers Change Their Mindsets Builds Lifelong Loyalty

The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders

In this episode, Evan Siegel, vice president of financial services and business development at eGain, and Rob Markey discuss why customer-focused bankers need to learn how to listen to consumers’ true financial needs and wants, and why empowering consumers to take charge of their financial health wins their long-term trust.

If you’d like to provide feedback on the show, please fill out our survey here.

If you’d like to learn more about Evan Siegel, you can find him on LinkedIn.