Phone Call Role Playing Part 1 - "It's a matter of convenience..."

The Collaborative Vet Podcast - Michael Dr.T Tokiwa

The veterinary team face a number of phone call challenges. In this series I break down some common hurdles that the CSR team faces. My hope is to bring to light the reality of these situations....with humor....but also to start a conversation among team management about how to deal with these scenarios. I also hope that pet parents listening can come to understand that these are difficult situations vet team members face. Thanks for listening! Dr. T.