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Greg Melia emphasizes that empathy and curiosity are the foundation of effective customer experience (CX). He believes that organizations must design systems proactivelyāthrough tools like journey mapping and predictive analyticsārather than relying solely on reactive fixes. Melia highlights the importance of understanding customer motivations and aligning internal operations to consistently deliver value across all touchpoints. He also stresses the need for cross-functional collaboration and leadership that models CX priorities. When hiring, Melia looks for individuals who demonstrate storytelling ability, problem-solving, and ownershipākey traits for driving cultural transformation. His approach reinforces the idea that sustainable CX excellence requires intentional system design, emotionally intelligent talent, and unified leadership around customer-centric goals. About Greg Melia At the helm of CXPA, my focus revolves around championing the global customer experience profession through strategic communications and community building, honed over five transformative years in leadership. Our organization thrives on CX certification, publications, and community that empower customer experience professionals to excel. Resources Customer Experience Professional Association: https://www.cxpa.org/home https://www.cxpa.org/home Please, hit the follow button: Apple Podcast: http://cxgoalkeeper.com/apple Spotify: http://cxgoalkeeper.com/spotify Weād love to hear your thoughts ā leave a comment and share your feedback! Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/ About Gregorio Uglioni: Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast āCustomer Experience Goalsā - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions Listen to more podcasts on The Agile Brand network here: https://agilebrandguide.com/the-agile-brand-podcasts/ā¦
Content provided by Business Compass LLC. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Business Compass LLC or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Business Compass LLC is an AWS Advanced Consulting Partner and Well-Architected Partner. We have been recognized as APN Certification Distinction. We specialize in cloud migration, serverless solutions, AI/ML, IoT, DevOps, data and analytics, web development, media services, and Well-Architected Framework Reviews. We provide high-performance applications, scalable infrastructure, and cost-optimized deployments with expertise in Generative AI, Data Analytics, Live Streaming, Pay-Per-View, Video on Demand, AI-driven automation, and security solutions, helping businesses innovate, optimize, and grow efficiently.
Content provided by Business Compass LLC. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Business Compass LLC or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Business Compass LLC is an AWS Advanced Consulting Partner and Well-Architected Partner. We have been recognized as APN Certification Distinction. We specialize in cloud migration, serverless solutions, AI/ML, IoT, DevOps, data and analytics, web development, media services, and Well-Architected Framework Reviews. We provide high-performance applications, scalable infrastructure, and cost-optimized deployments with expertise in Generative AI, Data Analytics, Live Streaming, Pay-Per-View, Video on Demand, AI-driven automation, and security solutions, helping businesses innovate, optimize, and grow efficiently.
Automate AWS Account Resetting with a Nuke-Powered SaaS on AWS Batch https://schedule.businesscompassllc.com/ Managing multiple AWS accounts at scaleāespecially in environments like training labs, sandbox resets, or secure compliance cleanupsācan be complex and time-consuming. Enter ānukeā, an open-source tool designed to clean AWS accounts swiftly and efficiently. By integrating this capability into a SaaS platform powered by AWS Batch, you can automate and scale account resets across environments securely, reliably, and cost-effectively.ā¦
Running Machine Learning Inference with AWS ECS https://schedule.businesscompassllc.com/ As machine learning (ML) continues to permeate production systems, one of the key challenges organizations face is deploying scalable, cost-effective, and high-performance inference pipelines. AWS Elastic Container Service (ECS) provides a powerful container orchestration solution that integrates well with other AWS services to run ML inference workloads in production efficiently.ā¦
Build a Scalable Real-Time ML API with Hugging Face and SageMaker https://schedule.businesscompassllc.com/ As machine learning models become increasingly powerful and versatile, deploying them in real-time environments is key to enabling responsive, intelligent applications. Hugging Face and AWS SageMaker offer a seamless way to build, scale, and manage real-time ML APIs. This podcast walks you through deploying Hugging Face models as scalable, real-time endpoints using SageMaker.ā¦
Real-Time AWS Budget Alerts and Cost Automation for Cloud Efficiency. https://schedule.businesscompassllc.com/ Proactive cloud cost management is a critical component of any modern cloud strategy. As organizations increasingly shift workloads to AWS, keeping a real-time pulse on cloud spending is essential to avoid cost overruns and ensure financial efficiency. This podcast will explore how to set up real-time AWS budget alerts, automate cost-control actions, and implement best practices for optimizing cloud expenditures.ā¦
Setting Up Jenkins and Docker for Continuous Integration on AWS EC2 https://schedule.businesscompassllc.com/ Continuous Integration (CI) is essential for automating the software development lifecycle. When combined with powerful tools like Jenkins and Docker and deployed on AWS EC2, you get a scalable and flexible CI environment. This podcast walks you through setting up Jenkins and Docker on an AWS EC2 instance to streamline your DevOps workflow.ā¦
Creating a Web Game Using PhaserJS and React, Backed by Express and AWS https://schedule.businesscompassllc.com/ In the rapidly evolving landscape of online gaming, web-based games have surged in popularity due to their accessibility and cross-platform compatibility. This podcast walks you through creating a powerful web game using PhaserJS for 2D game development, React for modern frontend interactivity, Express.js for backend logic, and AWS for hosting and scalability.ā¦
Capture PostgreSQL Changes in Real-Time with Debezium and Kafka https://schedule.businesscompassllc.com/ In todayās fast-paced data-driven world, real-time data processing is critical for building responsive applications and analytics systems. Debezium and Apache Kafka offer a robust solution for Change Data Capture (CDC) if you're using PostgreSQL and need to capture database changes as they happen.ā¦
Amazon Nova in Action: Building Smarter AI with AWS Foundation Models https://schedule.businesscompassllc.com/ Artificial Intelligence (AI) has evolved from a distant dream to a fundamental force transforming industries. At the heart of this revolution is Amazon Nova, AWSās advanced initiative for integrating Foundation Models (FMs) into scalable, intelligent applications. This podcast delves deep into Amazon Nova, its strategic role in AWSās generative AI landscape, and how it's enabling businesses to build more innovative AI solutions more efficiently than ever.ā¦
Build, Test, Deploy React on AWS Using GitHub Actions CI/CD https://schedule.businesscompassllc.com/ Modern web applications demand speed, scalability, and automation. With React at the frontend and AWS handling the cloud infrastructure, integrating GitHub Actions into your Continuous Integration/Continuous Deployment (CI/CD) pipeline ensures rapid and reliable application delivery. This podcast walks you through the complete process of building, testing, and deploying a React app to AWS using GitHub Actions.ā¦
Deploying Applications on Amazon EC2: A Hands-On Tutorial https://schedule.businesscompassllc.com/ Amazon EC2 (Elastic Compute Cloud) is one of the most widely used services in the AWS ecosystem. It offers scalable virtual servers in the cloud. This podcast provides a practical, step-by-step guide to deploying applications on EC2, from launching an instance to accessing your application in the browser.ā¦
Top Strategies to Improve User Adoption in Salesforce https://knowledge.businesscompassllc.com/top-strategies-to-improve-user-adoption-in-salesforce/ You just spent six figures on Salesforce and half your team is still tracking leads in spreadsheets. Ouch. Letās be real: impressive tech means nothing if your people wonāt use it. User adoption isnāt just some IT checkboxāitās the difference between Salesforce becoming your competitive advantage or an expensive digital paperweight.ā¦
Data Modeling in Snowflake: Strategies for Scalable Analytics https://knowledge.businesscompassllc.com/data-modeling-in-snowflake-strategies-for-scalable-analytics/ Ever spent hours building a data model only to watch it crumble under growing data volumes? Youāre not alone. Nearly 70% of analytics projects fail because their data models canāt scale with business needs.ā¦
Unity Catalog Best Practices: Managing Data Governance in Databricks https://knowledge.businesscompassllc.com/unity-catalog-best-practices-managing-data-governance-in-databricks/ Ever spent weeks building a data pipeline only to have compliance officers shut it down because they canāt verify where sensitive data is going? Youāre not alone. At enterprise scale, 68% of data leaders report governance as their biggest blocker to innovation.ā¦
AWS Vector-based Image Encoding Services and Mechanism for Encloding https://knowledge.businesscompassllc.com/aws-vector-based-image-encoding-services-and-mechanism-for-encloding/ Ever spent hours optimizing images for your AWS applications only to watch performance tank anyway? Youāre not alone. Developers everywhere are wrestling with the same frustrating reality.ā¦
How to Build a Knowledge Graph with Neo4j to Detect Patterns and Anomalies in Complex Data https://knowledge.businesscompassllc.com/how-to-build-a-knowledge-graph-with-neo4j-to-detect-patterns-and-anomalies-in-complex-data/ Ever stared at a dataset so complex it felt like trying to read hieroglyphics while blindfolded? Data scientists and analysts, I see you nodding. The truth is, traditional data analysis methods break down when connections matter more than individual data points.ā¦
Tracking Usage in Databricks: How to Use Tags for Attribution https://knowledge.businesscompassllc.com/tracking-usage-in-databricks-how-to-use-tags-for-attribution/ Ever stared at your Databricks bill and wondered āwho the heck is using all these resources?ā Youāre not alone. Data teams everywhere are struggling to attribute costs across departments, projects, and individual users.ā¦
Understanding Databricks Workspace Names: A Comprehensive Guide https://knowledge.businesscompassllc.com/understanding-databricks-workspace-names-a-comprehensive-guide/ Ever stared at a Databricks workspace name wondering why it looks like a cat walked across your keyboard? Youāre not alone. Thousands of data engineers waste precious minutes daily just trying to decipher those cryptic workspace identifiers.ā¦
Snowflake Data Sharing Explained: Secure and Easy Collaboration https://knowledge.businesscompassllc.com/snowflake-data-sharing-explained-secure-and-easy-collaboration/ Ever spent weeks trying to set up secure data sharing between teams, only to end up with a clunky FTP server that nobody wants to use? Youāre not alone. Data engineers everywhere are nodding their heads right now.ā¦
How to Efficiently Load Data into Snowflake https://knowledge.businesscompassllc.com/how-to-efficiently-load-data-into-snowflake/ Youāve spent hours importing that massive dataset into Snowflake, only to watch your process crash at 98% complete. Frustrating, isnāt it? Data engineers and analysts everywhere are nodding their heads right now. Loading data into Snowflake efficiently isnāt just a nice-to-have skillāitās the difference between meeting deadlines and explaining to your boss why that critical report is delayed. Again.ā¦
Salesforce Data Security: Essential Measures for Administrators https://knowledge.businesscompassllc.com/salesforce-data-security-essential-measures-for-administrators/ Ever found yourself thinking āour Salesforce data is totally secureā only to discover a sales intern has complete access to executive compensation records? Yikes. Youāre not alone.ā¦
Optimizing Salesforce Reports and Dashboards for Better Insights https://knowledge.businesscompassllc.com/optimizing-salesforce-reports-and-dashboards-for-better-insights/ Ever stared at a Salesforce dashboard and thought, āThereās valuable data here, but I canāt see the forest for the treesā? Youāre not alone. Most sales leaders are drowning in data while starving for actionable insights.ā¦
How to Automate Your Business Processes with Salesforce https://knowledge.businesscompassllc.com/how-to-automate-your-business-processes-with-salesforce/ Ever wondered how much time your team wastes on repetitive tasks that could be automated? The average employee spends 520 hours a year on mundane processes that could be handled by software. Thatās over 13 weeks of work!ā¦
Build a Resilient and Affordable ECS Fargate Infrastructure with Terraform https://schedule.businesscompassllc.com/ As cloud-native applications become the norm, developers are searching for resilient and cost-effective infrastructure solutions. Amazon ECS on Fargate offers a compelling serverless container orchestration platform, eliminating the need to manage EC2 instances. When paired with Terraform, this combination becomes a powerful Infrastructure-as-Code (IaC) solution for deploying scalable microservices.ā¦
Meeting Compliance Requirements with AWS S3 Cross-Region Replication https://schedule.businesscompassllc.com/ In today's data-driven world, ensuring data durability, availability, and compliance with industry regulations is more crucial than ever. AWS S3 Cross-Region Replication (CRR) is a powerful solution to replicate data across AWS regions, helping organizations meet compliance mandates such as GDPR, HIPAA, and financial sector requirements. This podcast explores how S3 CRR works, why it matters for compliance, and how to implement it effectively.ā¦
Dockerized Continuous Deployment on AWS: Automating Delivery with Bash https://schedule.businesscompassllc.com/ In today's fast-paced development environments, automation and rapid delivery are crucial for meeting competitive demands. Combining Docker, AWS, and Bash scripting allows you to create a highly efficient continuous deployment (CD) pipeline that simplifies application delivery. This podcast explores how to automate deployment workflows using Docker containers and Bash scripts in an AWS environment.ā¦
How to Protect PII in SharePoint Using Microsoft Copilot and Microsoft Purview https://knowledge.businesscompassllc.com/how-to-protect-pii-in-sharepoint-using-microsoft-copilot-and-microsoft-purview/ Picture this: Your team member accidentally shares a document with customer credit card numbers to your entire organization through SharePoint. How quickly could you catch it?ā¦
Databricks Best Practices: Essential Tips for Data Teams https://knowledge.businesscompassllc.com/databricks-best-practices-essential-tips-for-data-teams/ Ever spent an entire sprint fighting with a Databricks cluster that just wonāt behave? Youāre not alone. Data teams everywhere are banging their heads against notebooks that crash, jobs that mysteriously fail, and costs that spiral out of control.ā¦
How to Organize Notebook Cells Effectively in Databricks https://knowledge.businesscompassllc.com/how-to-organize-notebook-cells-effectively-in-databricks/ Ever stared at a messy Databricks notebook with 50+ scattered cells and thought, āHow did I create this monster?ā Youāre not alone. Data scientists everywhere are drowning in notebook chaos, spending precious minutes scrolling through disorganized code instead of finding insights.ā¦
Snowflake Best Practices: Optimizing Performance and Cost https://knowledge.businesscompassllc.com/snowflake-best-practices-optimizing-performance-and-cost/ Youāve spent hours fine-tuning your Snowflake environment, yet your queries still crawl while your cloud bill climbs. Frustrating, right? Youāre not alone. Many data teams struggle balancing Snowflake performance and cost optimization, stuck between āmake it fasterā demands from analysts and āmake it cheaperā pressure from finance.ā¦
Getting Started with Snowflake: A Beginnerās Guide to Cloud Data Warehousing https://knowledge.businesscompassllc.com/getting-started-with-snowflake-a-beginners-guide-to-cloud-data-warehousing/ Ever stared at a mountain of data and thought, āThereās gold in here somewhere⦠if only I could find itā? Youāre not alone. Thousands of data analysts and engineers hit this wall daily, trying to extract insights using systems that werenāt built for todayās data volumes.ā¦
AWS VPC Peering vs. Transit Gateway vs. PrivateLink: Cross-VPC Use Case Guide https://schedule.businesscompassllc.com/ In cloud architecture, connecting Virtual Private Clouds (VPCs) is a foundational requirement for scaling services, promoting modularity, and adhering to security best practices. AWS offers three major solutions to facilitate VPC-to-VPC communication: VPC Peering, Transit Gateway, and PrivateLink. The correct method depends on scalability, cost, and use case requirements. This guide dissects each approach to help you determine the most efficient solution for your architecture.ā¦
AWS Disaster Recovery Approaches: Backup & Restore, Pilot Light, Warm Standby, and Multi-Site https://schedule.businesscompassllc.com/ In todayās digital world, ensuring business continuity and minimizing downtime is critical for organizations relying on the cloud. AWS (Amazon Web Services) offers a range of disaster recovery (DR) strategies tailored to meet varying Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs). Understanding these approaches helps organizations design resilient and cost-effective infrastructures.ā¦
Testing Terraform Code: Ensure Safe, Secure, and Predictable Deployments https://schedule.businesscompassllc.com/ Infrastructure as Code (IaC) with Terraform has revolutionized cloud infrastructure management. However, without proper testing, your code can introduce bugs, security flaws, or unintended changes in your infrastructure. This podcast explores the importance of testing Terraform code and the methodologies that ensure your deployments are safe, secure, and predictable.ā¦
Infrastructure-Ready AWS Account Setup: Building a Solid Cloud Foundation https://schedule.businesscompassllc.com/ Setting up an AWS account for production-grade infrastructure isn't just about clicking through the signup form. It's about creating a secure, scalable, and manageable cloud environment from day one. This podcast walks you through the essential steps to ensure your AWS account is infrastructure-ready and aligned with cloud best practices.ā¦
Efficient Strategies to Handle Large Item Sizes in AWS DynamoDB https://schedule.businesscompassllc.com/ Amazon DynamoDB is a fully managed NoSQL database service designed for fast and predictable performance with seamless scalability. However, managing large item sizes in DynamoDB can be challenging due to the 400 KB item size limit. In this podcast, we will explore efficient strategies for working around this limitation while maintaining performance, reliability, and cost-effectiveness.ā¦
Lakehouse Architecture: Principles and Best Practices in Databricks https://knowledge.businesscompassllc.com/lakehouse-architecture-principles-and-best-practices-in-databricks/ Ever spent hours trying to reconcile data from your data warehouse with your data lake, only to find yourself drowning in complexity? Youāre not alone. Organizations everywhere are struggling with this exact problem, which is why lakehouse architecture in Databricks has become the go-to solution for modern data teams.ā¦
Delta Lake Best Practices for Optimized Big Data Workflows https://knowledge.businesscompassllc.com/delta-lake-best-practices-for-optimized-big-data-workflows/ Ever pulled an all-nighter trying to optimize your data lake only to watch your queries crawl at a snailās pace? Yeah, weāve all been there, staring at loading screens while questioning our career choices.ā¦
Top Tips for Managing Data Security in Snowflake https://knowledge.businesscompassllc.com/top-tips-for-managing-data-security-in-snowflake/ Ever stumbled across a data breach headline and thought, āThank goodness thatās not usā? Let me burst that bubble: 79% of companies experienced a cloud data breach in the last 18 months. And if youāre running Snowflake, youāre sitting on a data goldmine that attackers are eyeing right now.ā¦
Understanding Snowflakeās Architecture: Key Concepts and Components https://knowledge.businesscompassllc.com/understanding-snowflakes-architecture-key-concepts-and-components/ Ever tried explaining to your boss why Snowflake costs so much when āitās just a database in the cloudā? If youāve found yourself fumbling through that conversation, youāre not alone.ā¦
Mastering Salesforce Workflow Rules and Automation Tools https://knowledge.businesscompassllc.com/mastering-salesforce-workflow-rules-and-automation-tools/ Ever watched a Salesforce admin manually update 500 records and thought āthereās got to be a better wayā? Youāre right, there is. And it doesnāt involve hiring three more people or working weekends.ā¦
Customizing Salesforce: Step-by-Step Guide to Lightning Components https://knowledge.businesscompassllc.com/customizing-salesforce-step-by-step-guide-to-lightning-components/ Ever spent hours staring at standard Salesforce components wishing theyād just work the way your business actually operates? Youāre not alone. Every day, thousands of Salesforce admins waste countless hours on workarounds for what should be simple customizations.ā¦
Infrastructure as Code for E-Commerce: Automating AWS with Terraform and Ansible https://schedule.businesscompassllc.com/ As e-commerce platforms evolve rapidly to meet customer expectations and competition, maintaining a robust, scalable, and secure cloud infrastructure becomes paramount. Infrastructure as Code (IaC) has emerged as a foundational practice in modern DevOps, enabling the automation and repeatability of infrastructure provisioning. This podcast explores how Terraform and Ansible can be leveraged to automate AWS infrastructure for a resilient and efficient e-commerce environment.ā¦
AI in DevOps: Top Tools for Automation, Monitoring, and Collaboration https://schedule.businesscompassllc.com/ The integration of Artificial Intelligence (AI) into DevOps is transforming how modern engineering teams develop, deploy, and manage software systems. AI in DevOps brings automation, predictive insights, and intelligent collaboration into the DevOps lifecycle, helping organizations achieve faster delivery, reduced downtime, and improved quality.ā¦
AWS Data Lake for Customer Insights: Best Practices and Architecture https://schedule.businesscompassllc.com/ In todayās digital economy, businesses accumulate vast customer data from diverse sources ā mobile apps, websites, CRM platforms, and IoT devices. Unlocking actionable insights from this data requires a modern data infrastructure thatās scalable, secure, and cost-effective. Amazon Web Services (AWS) Data Lake offers a robust foundation to consolidate, process, and analyze customer data at scale.ā¦
Deploying a Minecraft Server on AWS with Terraform: A Step-by-Step Guide https://schedule.businesscompassllc.com/ Minecraftās sandbox universe has captivated millions globally, and running your own server opens endless possibilities for customization, multiplayer fun, and performance tuning. In this podcast, we will walk through the deployment of a Minecraft server on AWS using Terraform, automating the infrastructure and reducing setup complexity.ā¦
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