#209: Tom Nolan, CEO of Kendra Scott — Connection creates results

How Leaders Lead with David Novak

Today’s guest is Tom Nolan, the CEO of Kendra Scott, a jewelry brand that’s been crushing it lately—posting nearly double-digit growth for 44 consecutive months and counting.

But as you’ll hear today, it’s not just about the results. It’s about how you treat people along the way. In this episode, you’ll see how to make stronger connections with both your customers and your team members. And you’ll see how it can drive meaningful results in your business.

You’ll also learn:

• A weird advantage of not being passionate about your product
• What most leaders miss about customer satisfaction
• Must-hear advice for anyone who works with a founder
• Why innovation doesn’t have to mean chasing shiny new objects

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