Episode 37: Paul Hewlett - The Digital Transformation of Investor Relations

Enquire, the Investor Relations podcast

Investor relations in the digital age has seen big changes in the way we communicate with investors and shareholders, thanks to the evolution of technology. In this episode, we dive into how Workspace Group’s IR department has embraced the changes that new technology can offer with Paul Hewlett, Director of Strategy & Corporate Development.

Technology and Emotional Intelligence Are Key to IR Success Today

With over two decades of experience in corporate finance and broking and a 14-year stint at J.P. Morgan, Paul has a strong track record of building great client relationships and managing complex investor transactions. He now focuses on accelerating growth and enhancing shareholder value at Workspace Group and joins the podcast to give us a behind-the-scenes look at IR in his team.

Paul breaks down his career journey so far, what he’s learned and how he’s applied a wealth of knowledge to his current role. We talk about the impact of digital transformation on communicating value and performance to shareholders, the importance of emotional intelligence, and his experience of how IR has changed. Paul tells us that some of the biggest changes in IR have been technology’s impact on the sector and regulatory changes, and he explains how they have shaped his role.

In This Episode

• Paul’s career journey and top learnings so far
• The impact of digital transformation on IR, including the rise of social media and virtual events
• The importance of consistent messaging and delivering on promises
• How regulatory changes are shaping the industry, particularly in areas like IFRS and ESG reporting and cybersecurity
• The growing emphasis on emotional intelligence in leadership roles
• The critical balance between strategy and execution in corporate communications

Quotes:

“People will not always remember what you do or indeed what you say, but they'll always remember how you make them feel. You've got to ensure they feel like they're being listened to and it might not necessarily mean you take all their ideas or indeed any of their ideas, but stay close to your shareholders.”

“It used to be that IQ is always important. But now it’s more of an understanding as to the people and how to drive them. Not just recruit the right people, but once you've got them, keeping them engaged. I think you're seeing that across the business sector.”

“If investors understand and believe that you have a product that customers and prospective customers are willing to pay for, you've done a lot to get them there. They are much more likely to become buyers with that foundation of knowledge. And so that alignment and communication is really important.”

Resources:

• Connect with Paul Hewlett