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The Agile Brand with Greg Kihlström®


1 #657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42
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We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
94WIP Middays with Hugh Douglas and Joe Giglio
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94WIP Middays with former Eagles Pro Bowler Hugh Douglas and Joe Giglio every weekday from 10am-2pm.
…
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1048 episodes
Mark all (un)played …
Manage series 2152569
Content provided by Audacy. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Audacy or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
94WIP Middays with former Eagles Pro Bowler Hugh Douglas and Joe Giglio every weekday from 10am-2pm.
…
continue reading
1048 episodes
All episodes
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94WIP Middays with Hugh Douglas and Joe Giglio

1 Full Show: Will Phillies Bullpen struggles continue to plague the team? 3:06:48
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On today's show, the WIP midday show talks about the concern over the Phillies bullpen being a long term issue rather than just one that hurt the Phillies yesterday vs the Braves. Plus, Kyle Schwarber continues to standout so it is time to begin the campaign to re-sign the Phillies superstar. Also, should the Eagles draft a wide receiver with their first round pick Joe, Hugh and Kyle debate that very point. And, Eliot Shorr-Parks joins the show to give his opinion on the Eagles drafting a WR and more Eagles draft news!…
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94WIP Middays with Hugh Douglas and Joe Giglio

1 Hr 1: What went wrong in Phillies vs Braves Game 1? 45:27
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In hour 1, the WIP midday show reacts to what happened last night vs the Phillies vs Braves and how the Phillies lost to the 1-8 Braves. Was it the bullpen struggles, defensive issues, or something else? Find it all out here!
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94WIP Middays with Hugh Douglas and Joe Giglio

In hour 2, Joe, Hugh and Kyle talk about the possibility of the Eagles drafting a wide receiver with their 1st round pick, and if it's it would be smart or foolish? Also, Hugh believes these Phillies flaws so far will be corrected sooner rather than later
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94WIP Middays with Hugh Douglas and Joe Giglio

1 Hr 3: Eliot Shorr-Parks gives his take on Eagles Draft 46:37
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In hour 3, the WIP midday show are joined by Eagles Insider of the Year, Eliot Shorr-Parks. Eliot has his take about what the Eagles should do at a certain position group and some Eagles scenarios that would turn the draft upside down. And, the midday show is starting the campaign to resign Kyle Schwarber!…
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94WIP Middays with Hugh Douglas and Joe Giglio

1 Hr 4: Eagles solve big question in a mock draft 46:40
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In hour 4, Joe, Hugh and Kyle react to a new Eagles mock draft that has the Eagles solving one of their biggest offseason question marks. And, reacting to all the best of the YouTube comments.
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94WIP Middays with Hugh Douglas and Joe Giglio

1 YOUtube People Segment: Reacting to YouTube Viewers Comments 21:53
21:53
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Now that the WIP midday show has gone live on YouTube for a couple weeks, the midday show is introducing a new segment where Joe, Hugh and Kyle react to their favorite comments left on YouTube
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94WIP Middays with Hugh Douglas and Joe Giglio

1 Daily Mock Draft: Eagles fix a big question mark 24:46
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Today's mock draft has the Eagles drafting East Carolina cornerback Shavon Revel Jr. This solves an question mark the Eagles have in the secondary with the departure of Darius Slay. But what could this mean for guys like Kelee Ringo and recent free agent signing Adoree Jackson?
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94WIP Middays with Hugh Douglas and Joe Giglio

1 Start the campaign: Re-sign Kyle Schwarber! 23:00
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Among the disappointment from the Phillies yesterday Kyle Schwarber was a bright spot and has been a bright spot in the early season for the Phillies. With the Phillies star heading into free agency the WIP midday show wants to start the campaign to resign Schwarber now!
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94WIP Middays with Hugh Douglas and Joe Giglio

1 Eliot Shorr-Parks makes the case for WR in round one 22:35
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Eagles insider of the year Eliot Shorr-Parks joins the show to talk about the Eagles draft now 15 days away. What should the Eagles do with their pick, how the whole draft going to shape out, and what draft day insanity can go down for the Eagles and NFL as a whole?
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94WIP Middays with Hugh Douglas and Joe Giglio

1 Hugh expects Phillies to improve in coming weeks 23:01
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After a frustrating game last night for the Phillies, Hugh Douglas fully expects the team and its struggling bullpen to not only improve this series but keep on improving and look like a new and improved team in the coming weeks.
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94WIP Middays with Hugh Douglas and Joe Giglio

With the NFL Draft 2 weeks from tomorrow is the possibility of the Eagles taking a wide receiver a good idea or should the Eagles use the draft to fill the holes they lost on defense this offseason?
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94WIP Middays with Hugh Douglas and Joe Giglio

Edmundo Sosa cracked the starting lineup yesterday and while there were some tremendous highs there were also some game wrecking lows. The WIP midday show breaks down the Sosa Rojas outfield error and other aspects of Sosa's performance.
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94WIP Middays with Hugh Douglas and Joe Giglio

1 Joe Giglio: The Phillies have a bullpen problem! 22:00
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The Phillies bullpen struggled yesterday in their 7-5 loss to the now 2-8 Atlanta Braves. With worries already swirling with the bullpen throughout the spring now 2 weeks into the season do the Phillies have a legitimate bullpen problem?
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94WIP Middays with Hugh Douglas and Joe Giglio

1 We Need To Talk About Jordan Romano | 'WIP Daily' 15:29
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From 'WIP Daily' (subscribe here): Joe Giglio discusses the Phillies' options regarding struggling reliever Jordan Romano following his latest implosion. To learn more about listener data and our privacy practices visit: https://www.audacyinc.com/privacy-policy Learn more about your ad choices. Visit https://podcastchoices.com/adchoices…
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94WIP Middays with Hugh Douglas and Joe Giglio

On today's show , Joe, Hugh and Kyle discuss their frustration with Alec Bohm and if they have lost their patience or willing to give Bohm more time to find his way out the slump. Plus, the NFL Draft is 16 days away and the WIP midday show wants to know should the Eagles trade away their draft capital or keep it. And, a champion of the WIP midday show's version of March Madness, the Bracket of Hugh's has crowned a champion! Find out which version of Hugh Douglas won and of course the midday show's own 'One Shining Moment'.…
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