NextWave Banking In Asia-Pacific podcast

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The Agile Brand with Greg Kihlström®

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#644: AI-augmented human recommendations for retail customers with Noah Zamansky, Stitch Fix 27:12

۷ روز پیش27:12

پخش در آینده

لیست ها

پسندیدن

دوست داشته شد

27:12

We are here at eTail Palm Springs and seeing and hearing the latest and greatest in e-commerce and retail. Question: Do you need to choose between AI and human recommendations as a customer? Why not have both? After all, don’t each have their strengths? AI in the retail experience is all the rage these days, but today I’m talking with someone from a brand that has been incorporating AI-personalized experiences and shopping combined with expert human recommendations for over 14 years, and continues to innovate today. Today we’re going to talk about how AI-based personalization plus human creativity and input makes an amazing customer experience at Stitch Fix. To help me discuss this topic, I’d like to welcome Noah Zamansky, Vice President of Product and Client Experience at Stitch Fix. About Noah Zamansky Noah Zamansky serves as the Vice President of Product and Client Experience at Stitch Fix, where he leads cross-functional teams spanning Product, Design, Engineering, Algorithms, and Platform Development. A seasoned leader, Noah has a proven track record of shaping product vision and strategy, designing exceptional user experiences, and spearheading the launch of new business ventures. Before joining Stitch Fix, Noah held the role of Senior Director of Product Management at eBay, overseeing Fashion and Vertical Experiences. Resources Stitch Fix: https://www.stitchfix.com eTail Palm Springs: https://etailwest.wbresearch.com/ Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Listen to The Agile Brand without the ads. Learn more here: https://bit.ly/3ymf7hd Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

NextWave Banking in Asia-Pacific

اشتراک گذاری

خانه سری•Feed

Asia-Pacific banks are facing existential threats from technology company disruptors, economic uncertainty, business transformation, capital inefficiencies and COVID-19. The EY NextWave Banking in Asia-Pacific Podcast features experts from the world of the Banking and Capital Markets (BCM) sector offering insights and analysis on a wide range of topics that will help banks reinvent themselves to emerge stronger and leaner than ever.

13 قسمت

#MBA #Trading #Business #Banking #Asia #In AsiaPacific #Technology #Transformation #Digital #Retail Banking #Consumer Banking

NextWave Banking in Asia-Pacific

updated حدود یک سال پیش

اشتراک گذاری

خانه سری•Feed

13 قسمت

#MBA #Trading #Business #Banking #Asia #In AsiaPacific #Technology #Transformation #Digital #Retail Banking #Consumer Banking

همه قسمت ها

1
Why private credit and ESG investments are top priorities for treasurers 19:01

۷ weeks پیش19:01

19:01

In this episode, host Andrew Gilder – Partner, Financial Services, Ernst & Young Australia and Shin Yamazaki - Managing Director and Head of Transaction Banking Asia-Pacific at SMBC delve into the EY Voice of the Treasurer Survey, revealing insights from CFOs and treasurers across seven markets. Tune in for an in-depth discussion on private credit, sector-specific solutions, AI integration, and ESG-focused investments. Download the full report to get more actionable insights - https://www.ey.com/en_gl/ future-of-treasury-services-opportunity-for-banks . If you would like a conversation on how EY teams can help your bank explore transformative trends in treasury management, please contact Patricia Tay, EY Asia-Pacific Banking and Capital Markets Leader or Abhay Chauhan, EY Asia-Pacific Corporate, Commercial and SME Banking (CCSB) Leader via LinkedIn or visit www.ey.com/banking .…

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Why financial crime prevention is a crucial battle for banks today 17:04

24 weeks پیش17:04

17:04

In this episode, Nick Davison, EY Oceania Financial Crime Leader and Duncan Jepson, Founder of Liberty Shared, dive into the societal impact of financial crime and the innovative strategies being employed to combat it. Join them for an in-depth exploration of the changing face of financial crime over the past two decades, focusing on the rise of cyber-scamming and forced labor as the latest trends. Understand the critical role that banks and big data play in combating these economic transgressions. If you would like a conversation on how EY teams can help your bank adapt to these challenges and drive effective action, please contact Andrew Gilder, EY Asia-Pacific Banking and Capital Markets Leader via LinkedIn or visit www.ey.com/banking .…

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How GenAI is transforming operations in APAC banks 16:14

42 weeks پیش16:14

16:14

In the 11th episode of the EY NextWave Banking in Asia-Pacific podcast, industry leaders Lukas Bower - EY Asia-Pacific Financial Services Generative AI Leader and Dr. Andrew McMullan - Chief Data and Analytics Officer at Commonwealth Bank of Australia (CBA) delve into the transformative impact of Generative AI (GenAI) on the banking sector. The discussion centers on how banks are leveraging GenAI to enhance customer service, streamline operations, and stay ahead of fraud and scams. The conversation also touches on the ethical use of AI, workforce upskilling, and the importance of a customer-obsessed, AI-driven organizational culture. Tune in to learn more about CBA's AI journey, the challenges they faced, and the strategies they implemented to create a seamless digital experience for their customers. New research from EY-Parthenon reveals how decision-makers at retail and commercial banks around the world view the opportunities and challenges of GenAI, as well as highlighting initial priorities. Download the report here: https://www.ey.com/en_gl/ insights/banking-capital-markets/five-priorities-for-harnessing-the-power-of-gen-ai-in-banking If you would like a conversation on how EY teams can help your bank navigate digital innovation, new business models, and ecosystem partnerships in order to transform and achieve growth, please contact Andrew Gilder, EY Asia-Pacific Banking and Capital Markets Leader via LinkedIn or visit www.ey.com/banking .…

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How to strengthen cyber resilience in Asia-Pacific banks 26:59

۲ years پیش26:59

26:59

Cyber attacks have caused unprecedented disruption and financial damage across various industry sectors. This gave rise to the pressing need for cyber resilience in Asia-Pacific financial services institutions, with a particular focus on banks. But what are the approaches necessary for leadership teams to develop the capabilities required to protect their institutions from cyber threats and ensure business continuity? Join Gajan Ananthapavan, Tech Area Lead for Security Operations, Intelligence, and Influence at ANZ, and Rohit Rao, EY Asia-Pacific Financial Services Cybersecurity Leader, with Clare Sporle, Partner, Financial Services, Ernst & Young, who is based in Australia, as they explore the role of cyber resilience as a critical strategic priority for Asia-Pacific banks. In this episode, we also reveal actionable approaches to integrate cybersecurity into everyday operations and discuss strategies to combat cyber attacks and transition from a reactive crisis mode to business as usual. If you would like a conversation on how EY teams can help your bank to navigate digital innovation, new business models and ecosystem partnerships in order to transform and achieve growth, please contact Andrew Gilder, EY Asia-Pacific Banking and Capital Markets Sector Leader via LinkedIn or visit www.ey.com/banking .…

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How Asia-Pacific banks can build a future-ready workforce 31:39

۲ years پیش31:39

31:39

The banking industry is changing rapidly, and a people-centric approach can help banks stay ahead of the curve. How can a focus on human-centricity and skills-led transformation drive growth and innovation in the banking industry? What are the benefits of a culture that supports continuous learning and evolution? Can this approach ultimately help banks build a future-ready workforce and thrive in a rapidly changing landscape? Join Lee Hwee Boon, Head of Group Human Resources at OCBC, and Soumee De, Partner, Workforce Advisory, Financial Services Consulting, Ernst & Young Advisory Pte Ltd., with Andrew Gilder, EY Asia-Pacific Banking and Capital Markets Sector Leader as they share their experiences and insights on how to reimagine banking leadership, the people and the culture required to future-proof talent and support transformation efforts. The speakers also debate the approaches to creating and maintaining a culture of diversity, equity and inclusiveness as well as tips on how to measure the progress and success of talent transformation. Download the "The Future of Transformation" report by EY and the University of Oxford: https://www.ey.com/en_sg/consulting/how-transformations-with-humans-at-the-center-can-double-your-success If you would like a conversation on how EY teams can help your bank to design and implement new efficient models to support organization and workforce transformation, please contact Andrew Gilder, EY Asia-Pacific Banking and Capital Markets Sector Leader via LinkedIn or visit www.ey.com/banking .…

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How Chief Risk Officers are navigating a changing banking landscape in Asia-Pacific 25:24

۲ years پیش25:24

25:24

From geopolitical tensions to macroeconomic uncertainty, the banking industry is facing numerous challenges in the fast-changing external environment. With the increased volatility and interconnected risks brought on by recent events and macroeconomic uncertainty, Chief Risk Officers are facing one of the most difficult jobs in the banking C-suite. The role of CROs is more important than ever before as they respond to complex and overlapping risks in the banking industry. Hear from Ryan Zanin, Chief Risk Officer at Westpac and Doug Nixon, EY Oceania Banking and Capital Markets Leader, with Clare Sporle, Partner, Financial Services, Ernst & Young as they seek to prioritize the biggest risks facing the Asia-Pacific banking industry today as well as how banks can continue to build and maintain trust with their customers and stakeholders in the face of emerging risks and uncertainties. In this episode, they also deep-dive into the use of digitalization and technology for risk management, in addition to the importance of viewing talent as critical to future success in this function. Download a copy of the 12th annual EY/IIF global bank risk management survey report: https://www.ey.com/en_gl/forms/2022/bank-risk-survey . If you would like a conversation on how EY teams can help your bank to navigate digital innovation, new business models and ecosystem partnerships in order to transform and achieve growth, please contact Andrew Gilder, EY Asia-Pacific Banking and Capital Markets Leader via LinkedIn or visit www.ey.com/banking .…

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How to establish trust around banks’ sustainability practices 17:46

۲ years پیش17:46

17:46

Sustainability is now higher up on the list of every bank's strategic priorities investors. Regulators and stakeholders across society are increasingly demanding greater transparency from financial institutions to enable sustainable finance in order to create long-term value. In part two of this mini-series on sustainability, Eric Lim, Chief Sustainability Officer at United Overseas Bank (UOB), Wolfram Hedrich, Partner, Financial Services Consulting, Ernst & Young Advisory Pte. Ltd., and EY Asia-Pacific Sustainability Leader, with Clare Sporle, Partner, Financial Services, Ernst & Young, go deeper into their conversation on the role that data is playing in achieving a bank's sustainability goals, as well as the importance of building trust and avoiding issues such as greenwashing. If you would like a conversation on how EY teams can help your bank to navigate digital innovation, new business models and ecosystem partnerships in order to transform and achieve growth, please contact Andrew Gilder, EY Asia-Pacific Banking and Capital Markets Leader via LinkedIn or visit https://www.ey.com/banking .…

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How Asia-Pacific banking leaders can create a net-zero future 18:45

۲ years پیش18:45

18:45

In response to the need of moving towards sustainable banking, global banks have committed to bringing down emissions to net-zero by 2050. If we are to truly transform the global economy, we need a sea change in capital flows, and in the financial industry that guides them. Financial services organizations (FSOs) are central to this process. Many are setting increasingly ambitious targets to eliminate their own emissions, achieve net zero “financed emissions,” support the transition of existing clients and fund new climate solutions. How can financial institutions in Asia-Pacific set the right leadership vision as well as navigate the complexities of sustainability governance? Join Eric Lim, Chief Sustainability Officer at United Overseas Bank (UOB) and Wolfram Hedrich, EY Financial Services Risk Management Partner and EY Asia-Pacific Sustainability Leader, with Clare Sporle, EY Financial Services Partner, who is based in Sydney, Australia. In part one of this episode, they explore why bank leaders need to be better at articulating their sustainability vision and what to consider as you establish your governance structures and execute to achieve that vision. If you would like a conversation on how EY teams can help your bank to navigate digital innovation, new business models and ecosystem partnerships in order to transform and achieve growth, please contact Andrew Gilder, EY Asia-Pacific Banking and Capital Markets Leader via LinkedIn or visit www.ey.com/banking.…

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How technology and sustainability drive the future of investment banks 23:52

۲ years پیش23:52

23:52

Firms operating across the capital markets, particularly investment banks, are facing an exceptionally challenging operating environment today. The COVID-19 pandemic, rising consumer expectations, and high inflation rates are all generational challenges that are now converging in 2023, and beyond, and are likely to shape the environment for some time. Such volatility can also bring opportunities, as well as more ideas and dynamic transactions. It can also accelerate operational, cultural and technological transformation across sectors. So, how should investment banks be considering their approach towards sustained and successful transformation? In this episode (Part 2 of 2), the discussion focuses on customer centricity, employee experience and talent pathways. Join host EY Parthenon Strategy & Transactions Partner Oluchi Ikechi-D’Amico, EY Financial Services Partner Sanjeev Chatrath and DBS Group Head of Treasury and Markets and a member of the Group Executive Committee, Andrew Ng in this very interesting podcast conversation. If you would like a conversation on how EY teams can help your bank to navigate digital innovation, new business models and ecosystem partnerships in order to transform and achieve growth, please contact Andrew Gilder, EY Banking and Capital Markets Leader via LinkedIn or visit www.ey.com/en_sg/banking-capital-markets .…

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Key strategies for investment banks to achieve sustained transformation 25:58

۲ years پیش25:58

25:58

Firms operating across the capital markets, particularly investment banks, are facing an exceptionally challenging operating environment today. The COVID-19 pandemic, rising consumer expectations, and high inflation rates are all generational challenges that are now converging in 2023, and beyond, and are likely to shape the environment for some time. Such volatility can also bring opportunities, as well as more ideas and dynamic transactions. It can also accelerate operational, cultural and technological transformation across sectors. So, how should investment banks be considering their approach towards sustained and successful transformation? In this episode (Part 1 of 2), the discussion focuses on customer centricity, employee experience and talent pathways. Listen in for an insightful session with host EY Parthenon Strategy & Transactions Partner Oluchi Ikechi-D’Amico, EY Financial Services Partner Sanjeev Chatrath and DBS Group Head of Treasury and Markets and a member of the Group Executive Committee, Andrew Ng. If you would like a conversation on how EY teams can help your bank to navigate digital innovation, new business models and ecosystem partnerships in order to transform and achieve growth, please contact Andrew Gilder, EY Banking and Capital Markets Leader via LinkedIn or visit www.ey.com/en_sg/banking-capital-markets .…

1
How the payments landscape is evolving in Asia-Pacific 25:46

۲ years پیش25:46

25:46

We are all witnessing the evolution of the payments industry. The fast-changing and dynamic payments landscape has enabled banks to focus extensively on agility and scalability as customer expectations continue to transform. Moreover, banks are drawing inspiration from digital players in adopting their digital payments model and considering innovative partnership strategies with FinTechs. This has changed the way banks engage with customers and made us reimagine the role of banks moving forward and the speed of change we expect in the coming years. In this episode of the NextWave Banking in Asia-Pacific podcast, Clare Sporle (EY Financial Services Partner) is joined by Ethan Teas (Executive General Manager Payments, Commonwealth Bank of Australia) and May Lam (EY Financial Services Consulting Partner, EY Asia-Pacific Payments Leader, and EY Oceania Fintech Leader) to discuss macro megatrends impacting payments in Asia-Pacific, changing customer behaviors and preferences post-pandemic, the adoption of PaaS (Payments as a Service) and how banks should be considering this new model going forward. If you would like a conversation on how EY teams can help your bank to navigate digital innovation, new business models and ecosystem partnerships in order to transform and achieve growth, please contact Andrew Gilder, EY Banking and Capital Markets Leader via LinkedIn or visit www.ey.com/en_sg/banking-capital-markets .…

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How platforms and ecosystems relate to the future of banking 26:45

۲ years پیش26:45

26:45

Everyone knows that staying afloat in today’s fast-moving, transformative business environment means using technology to enable increased agility. It’s not enough to adapt to what’s happening now – the key is to be prepared to adapt to what comes next and beyond. In this episode of the NextWave Banking in Asia-Pacific podcast, host Andrew Gilder and guest speakers, Saurabh Dhingra (EY-Parthenon ASEAN Financial Services Strategy Leader) and Aman Narain (Global Head of Platforms, HSBC), examine the role of platforms and curating ecosystems in creating opportunities for players within the banking industry, and how these ultimately enhance the customer experience. If you would like a conversation on how EY teams can help your bank to navigate digital innovation, new business models and ecosystem partnerships in order to transform and achieve growth, please contact Andrew Gilder, EY Banking and Capital Markets Leader via LinkedIn or visit www.ey.com/en_sg/banking-capital-markets .…

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Key trends accelerating Asia-Pacific banking growth in 2022 23:27

۳ years پیش23:27

23:27

Asia-Pacific banks have largely moved cautiously and in lockstep these past years, resulting in increasingly commoditized offerings. To emerge from the shadow of COVID-19 and achieve distinctiveness among their peers to pull ahead of the pack, they need to take more decisive actions to eke out fresh approaches for accelerated growth. Only then, can they transform and transition to top-decile performers that are more resilient and future-ready for tomorrow. In this episode, we discuss the transformational trends in consumer banking and the role of technology and digitization in creating opportunities for the existing and new players, the role of FinTechs and neobanks in tilting the competitive playing field toward areas where they enjoy advantages, and the likely sentiment of banks as they look to evaluate and expand their presence to capture a large market share. Tune in to a conversation with EY Banking & Capital Markets leaders, Jan Bellens, Tzu-Chung Liang, and Andrew Gilder. If you would like a conversation on how EY teams can help your bank to navigate digital innovation, new business models and ecosystem partnerships in order to transform and achieve growth, please contact Andrew Gilder, EY Banking and Capital Markets Leader via LinkedIn or visit www.ey.com/en_sg/banking-capital-markets .…

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